4/10 Mala
Kellie C.
3 mar. 2025
Le gustó: Check-in, comunicación, veracidad del anuncio
No le gustó: Limpieza
Not Great
My family and I rented this unit for a week stay, we ended up leaving after the first day and booking elsewhere. There was a really bad smell coming from the water in the sinks/showers. We called the owner, left two messages, called the office manager of Seven Villas to see if they had any advice and they were so rude - they basically said it was just water and how big of a deal could it be? Emailed the owner through VRBO and she immediately called us back. She told us she would call the water company, which she did and they came right out. The person from the water depart said the water wasn't safe to drink or bath in, that the hot water tank probably needed a good cleaning/flush. We let the owner know and immediately asked for a refund - which she did provide.While the water isn't necessary the owner's fault (even though the person from the water dept said there was no way this was a "new" issue) and she did react quickly once we messaged her on VRBO - the place itself was not very clean. The amount of dust all over the place was gross. The walls were dirty, the carpet stained, couch had crumbs all over, there was toast left in the toaster - it honestly just felt dirty in there. Even the welcome binder had stains on it. I would not stay here and would recommend the owners to really look at who they have maintaining/cleaning the property.
Kellie C.
Se hospedó 8 noches en febrero de 2025
