4/10 Mala
Tina J.
9 oct. 2024
Le gustó: Ubicación
No le gustó: Limpieza, check-in, comunicación y veracidad del anuncio
Okay place but management company is awful
The actual condo isn’t terrible but the rental company is not good. First the positive: the condo has a great ocean view and the complex was very quiet/peaceful during our stay.
Now the many negatives: after booking the rental company tells me I needed to submit a bunch of personal information including a picture of my credit card and my signature. I refused and they said I’d have to go by their office. Inconvenient but I agreed to do it. Next came 3 emails detailing a bunch of ways I could end up being charged extra for my stay including if I steal. Their communications & way of vetting people are targeting the lowest level of renters but they made me, a good renter, feel unease during my stay like they were going to be looking for any way to take my deposit. Then we arrived to a stained bedspread & sheets. When I reached out via text they said THEY KNEW it was stained but that it was clean. They did end up sending someone out to replace them. Fast forward to the end of the night. I went to put my kids to bed and the bottom of their feet were black from the floor in the condo. Really gross. The rest of the stay was okay although the condo is actually a 1 bedroom, not 2 as it is advertised. Then the management company sends me 2 more emails telling me not to steal and all the ways I could get charged. They ruined our stay. I would highly recommend they change their tactics and focus more on monitoring their cleaning crew’s performance. The condo itself has 5 star potential.
Tina J.
Se hospedó 2 noches en septiembre de 2024
