This rental was unfortunately, not as advertised:The very first problem came up only an hour after we landed in Hawaii. Their online check-in showed "cannot check-in yet" but the problem was it still showed this after 4 pm check-in time. So while I'm driving, I had to pull over in order to search my email to call them. I called and the person who answered was very nice, but they informed me that I needed to send a photo of myself holding both my driver's license and the credit card that I used to pay. Despite feeling uncomfortable sending a photo of myself holding such senitive information, I was forced to comply or they would not provide the entry code.After arrival at the house, we discovered the AC in the master bedroom did not work. This master was on the second floor and it was very hot upstairs. They had a floor unit setup, so they were aware of the problem, and they responded by saying they would send someone, but in my 9 day rental, no one showed.The house photos also all looked like they were from when the house was first built or remodeled but not representative of the house in which we stayed: The carpet is stained, the TV is damaged, the outside netting and covers are completely torn from the wind blowing, amongst other smaller issues.Despite these issues we made the most of it because, well, it is literally paradise. Can't go wrong with Hawaiian weather and food, but we won't be staying here on a future trip.