2/10 Terrible
Ed W.
1 oct. 2024
Le gustó: Ubicación
No le gustó: Limpieza, check-in, comunicación y veracidad del anuncio
STAY AWAY
Worst experience ever. Barbara tried to hold your money since the Hurricane came in with 8' surge and destroyed the area and we were unable to access the area. Although Maderia beach was under mandatory evacuation and no nonemergency vehicles or people still days after we were supposed to check in were not allowed anywhere near the area. she said that she doesn't "typically give refunds, but given the circumstance, she would offer us credit for the days we didn't stay toward another time within a year"?????? Uh What? what about were do we stay now...her response is that we weren't stranded because we had a car and could just drive home....what? I brother flew in from Reno, NV.
It was a terrible thing what happened to Maderia Beach and we come to this area a couple of times a year and it will be years until the area comes back for this storm and it breaks our hearts. But I would never book with her again, because you know if something isn't right, she is going to go out of her way to not make it right. VBRO had to force her to refund us so we could find some where we could stay as every thing was booking up fast inland to stay.
Karma I am sure will do its part with this one, but if you don't want to deal with someone that has no business in dealing with the public when things don't go according to plan, there are plenty of other places you can go stay in the area as we have for years and other host have always been AWESOME! VBRO customer service was GREAT!
Ed W.
Se hospedó 4 noches en septiembre de 2024
