6/10 Aceptable
mark w.
12 ene. 2025
Le gustó: Limpieza y ubicación
No le gustó: Check-in, comunicación, veracidad del anuncio
Online communication is terrible
So I made the original reservation in Oct for a four bedroom house as I had seven people in my party. In Nov I got a message that they double booked the place I was staying for the first night, but they had another house that could easily sleep 8 for me to stay at and would give me a 100 dollar discount for the night. I figured hey accidents happen no big deal and I’ll gladly take the discount Fast forward to the day of check in and I’m half way in a five hour trip for my family vacation when I get a text saying my campers Are ready. I’m confused as I’m not staying in campers I’ve booked a house that can sleep eight and comes with a kitchen that I can cook in. Nope they apparently forgot to reserve my house I was supposed to stay at and decided to break up my family and stick them in campers for the night. Without telling or asking me. These are tiny campers that while you might be able to stick four people in no one would be comfortable or sleep well, definitely aren’t cooking and only one person is standing up at a time We told them the campers were unacceptable and asked for them to pay for our dinner for the night as we couldn’t cook in the kitchen we were expecting to have and pay for a hotel room, they did give us vouchers to thier restaurant on the property and the meal was amazing. But they refused to pay for a hotel room for my family for the night and because of thier mistake I was left having to pay out of pocket. Overall the property was nice when you got th
mark w.
Se hospedó 4 noches en diciembre de 2024
