Arches Retreat Best Location! in town Moab, near Arches, no stairs! Pool!

Thanks Maura, glad you enjoyed the space. We will get more wine glasses. There used to be more, but must have been broken.

We are sorry that the cleaner didn't put the dishes away and forgot to put out paper towels. They are usually in there. The cleaner supplies about four days worth of toilet paper because most stays are three to four days long and if we provide more toilet paper it often gets stolen. This group was at the condo for a week. If your stay is for more than four days we can arrange for the cleaner to bring more toilet paper during your stay or you can purchase it yourself.

I've personally recently used Sling on both TVs in the condo without a problem. Make sure you follow the instructions on the audio-visual guide. If you are unable to get it to work after using these instructions, please let us know so that we can address the issue.

There is plenty of hot water. The water heater had been turned down for the winter all that needed to be done was turn it up. The water heater is in the laundry room and accessible to guests. The heat works fine in the condo. Guests are in full control over what to set the heat to.

We are glad that you enjoyed your stay. We appreciate feed back so that we can improve our space for future guests. We disagree your statement that the “kitchen is only modestly set up”. We use the kitchen ourselves when we visit Moab and have no problems. There are many good quality baking pans, pots and fry pans including a large Turkey roasting pan. We are sorry if you did not find them all, the kitchen is quite large. Our favorite fry pan is a the large cast iron Lodge brand one. We visited the condo shortly after your stay. We added two new mattresses and three new bed frames. All of the mattresses and bed frames in the condo are now are almost brand new. There are also new pillows in the condo. We replace worn out linens yearly and just replaced the worn rug mentioned in the review with a new one. There is a new large toaster oven; the toaster is now gone. We will add some new cutting boards and an easy to use knife sharpener. We rearranged and cleaned the garage to create more space for guests. There are five bikes provided free of charge for guests to use. Because the condo is located near downtown, it is possible to bike or walk to most of Moab’s businesses. Our condo one half of a duplex. Most condos in Moab are triplexes or have even more attached units. We love the quiet neighborhood with the Mill Creek parkway behind the condo and hospital’s landscaping across the street. Everyone that I have talked with that lives in Moab likes the location of these condos.

Thank you for your feedback, Mary. There is both a toaster oven and a toaster in my condo. According to my current guests at the condo both the toaster and toaster oven work perfectly. If the toaster is set to "bagel" only one side will be toasted so perhaps this was the problem. I purchased 11 new outdoor chairs this past winter. I have recently been informed that a couple of the older chairs that are still in the back yard have a few cracks. I will remove the cracked ones the next time I am there. I have not had any complaints about the mattresses other from this group and I checked them when I was there this past winter. This condo is only in a building with one other condo (it is a duplex). Almost all other condos in Moab are triplexes or more. The adjoining wall in my condo is actually quite thick, but it is possible to hear noise from the one adjoining unit. There is a noise ordinance in Moab that the police will enforce with a phone call.

Over the 12 years that I am been managing my place, this was only the second time that the guests did not get the entry info. I've entered the check-in information into VRBO website so that guests have access to the entry code through VRBO's website or app. According to my cell phone record I returned their call within 16 minutes, the 2 hours that the guest states in his review is completely inaccurate. It is not true that the property was not clean. I was at the property myself before they stayed there and spent days cleaning it myself. Everything from washing the walls, to running the self clean on the oven to wiping out the inside and outside of the kitchen cabinets among a long list of other things. Bugs can get into houses through unseen small cracks or open doors. I do not have control over that. If guests think there is a problem with bugs at the condo (which it is was not for these guests), please contact me and I will hire an exterminator. I work hard to make sure guests have a good experience at my condo and this is reflected in the numerous good reviews that I have.