Dainty New Preston Cottage w/ Dock & Lake Views!

Jennifer, we're glad you enjoyed this charming cottage overall, but are sorry to hear about the issues you encountered. We encourage guests to reach out while in residence so we have the opportunity to promptly address any concerns and make things right - we would have been glad to help. We have shared your comments with the homeowner who let us know they have thoroughly addressed the concerns you mentioned. As such, we're confident future guests will have 5-star experiences at this cottage! Best, The Evolve Team

Hi Michael, we want our guests to arrive at a vacation home that is 100% ready for their stay, so we take the cleanliness of our properties seriously! We followed up with the homeowner after reading your feedback, and they wanted to share the following: - The house is cleaned thoroughly between guests and most guests find it spotless. I spoke to the cleaning staff and they assured me there was no hair left on the pillows or sheets. - The stairs might creak—this is an old and picturesque cottage, but they are sturdy and are strong. Likewise, the kitchen table is in good condition. However, based on your feedback, we have replaced the chairs. The new ones are definitely vintage—handmade in Europe and are beautiful enough to add to the charm of the house. - The bed in the master suite is new. The rest seem comfortable to other guests, however, if any guest has a problem the caretaker named Eduardo Salcedo is easily reachable and will fix it. - Because the house is set in a wooded area, there is a greater likelihood of insects and animal activity, especially when the house is warm during the cold months. This is why we have regular service from an exterminator. The caretaker of the house also regularly checks the traps to make sure that animals are not left inside them. - There is nothing in the walls and we asked the exterminator to double-check based on your complaints. Since this is a cottage in the woods, we can’t account for the fact that mice and insects are outside in the woods. However, since we take extensive preventative measures, we feel sure that there are none inside the home. - Lastly, squirrels sometimes run across the roof of the house in the winter, but we legally cannot do anything to trap or harm the squirrels, as they are protected. The noise has never bothered any other guest. I am very proud of the peaceful, rustic environment we strive to provide to guests and was surprised by your negative review, as we have had very positive feedback from other recent guests. Perhaps our cabin was simply not a fit for your needs. We look forward to hosting many more great guest stays!