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6/10 Aceptable
Brandey N.
18 oct. 2024
Beautiful Location - Poor Experience with Management
Rating Details:
The property manager was somewhat unhelpful.
The vacation rental was spotless.
I was very happy with the location.
I was more than satisfied with the condition of the vacation rental.
Overall, I do not recommend this vacation rental.
Reviewer Comments:
We had a wonderful stay, but I urge anyone considering this property to be extremely thorough upon arrival. Make sure to inspect the property carefully and document any damages with photos immediately. The vacation rental company relies heavily on their housekeeping staff, and unfortunately, if they identify any issues after your stay, you may be held responsible—whether you caused the damage or not. As a property management company owner myself, I know the importance of documenting verifiable damage both before and after a stay to ensure fairness.Additionally, we were unable to use the grill because it wasn’t cleaned properly, and the propane tank was nearly empty. We reported this verbally but were later told it wasn’t documented, leaving us in a difficult position. Always report any issues in writing; otherwise, you risk them not being addressed, which happened in our case. To make matters worse, they even suggested we weren’t being truthful, which is deeply unsettling.Though the property is beautiful and we enjoyed most of our stay, I can’t say I’m confident about returning. I don’t feel valued as a guest, especially since Breen has not reached out to turn the experience around. As much as we loved the place, the lack of accountability and customer care leaves me hesitant to come back.
Brandey N.
Se hospedó 3 noches en septiembre de 2024
