The first indication that I should have requested a refund was when I arrived and was denied check-in until 4:00 p.m., despite my Vrbo confirmation stating 3:00 p.m. Another guest had the same issue. Because I could not leave my work computer in my hot car, staff moved me to another available room.Later, while my friend and I were sitting on the patio, my friend went inside and unexpectedly found a man claiming to be security and a woman claiming to be hotel staff INSIDE our room, less than 10 feet from where we were sitting. This was extremely frightening and raised serious safety and security concerns. The man claimed he had called my phone multiple times, but I had no missed calls. The woman then stated there was no record of us being in the room and told us we needed to leave, despite the fact that hotel staff had placed us there.We immediately asked them to leave and requested that our door code be changed. We subsequently received multiple different door codes, adding to our concern about who had access to our room.At checkout, we reported the incident to another security officer. He appeared confused and stated that security officers do not dress in all black and would not enter a guest’s room in that manner. He said he would investigate, but we had to leave for our flight and never learned the outcome.We were left genuinely concerned for our safety and the security of our belongings. We are extremely thankful we were traveling as a group of three and were not