Casa completa

Walk to ski resort: Indoor Jacuzzi, Sauna, Huge Game Room

Galería de fotos de Walk to ski resort: Indoor Jacuzzi, Sauna, Huge Game Room

Interior
Sauna
Área de sala de estar
Sauna
Habitación

Opiniones

9.4 de 10,
Excepcional

Aspectos destacados

  • Diviértete en familia
    Esta propiedad se destaca por ser ideal para familias.
  • Sala de juegos o videojuegos
    Una opción poco común: videojuegos y sala de juegos para todas las edades.
  • Lugares de interés cercanos
    A unos pasos de Big Bear Mountain Resort
4 habitaciones3 baños16 personas

Servicios principales

  • Tina de hidromasaje en la propiedad
  • Deck o patio
  • Juguetes
  • Asador
  • Wifi gratis
  • Se aceptan mascotas

Explora la zona

Ver en el mapa
Big Bear Lake, CA
  • Place, Big Bear Mountain Resort
    ‪8 min a pie‬
  • Place, Campo de golf Bear Mountain
    ‪13 min a pie‬
  • Place, Bear Mountain Express Lift
    ‪15 min a pie‬
  • Airport, San Bernardino, CA (SBD-San Bernardino Intl.)
    ‪72 min en auto‬

Habitaciones y camas

4 habitaciones (para 16 personas)

Habitación 1

1 futón matrimonial

Habitación 2

1 cama Queen

Habitación 3

2 camas individuales, 1 litera individual y 1 cama matrimonial

Habitación 4

2 camas individuales, 1 litera individual y 1 cama matrimonial

Habitación 5

1 cama matrimonial y 1 futón matrimonial

Habitación 6

1 cama King

3 baños

Baño 1

Excusado · Solo regadera

Baño 2

Excusado · Solo regadera

Baño 3

Excusado · Solo regadera

Ambientes

Deck o patio
Cobertizo o lanai
Cocina
Área de comedor

Información de la propiedad

Walk to ski resort: Indoor Jacuzzi, Sauna, Huge Game Room

Please be aware of our noise policy before booking our home. The house is located in a quiet residential area and we want to be respectful of our neighbors. We understand that some groups may want to come up to Big Bear and have some fun and let loose a little. If your group plans on being a little louder this may not be the best vacation rental for you. If you could hear ANY noise from outside of the house, that would be too loud.

We have one of the few indoor Jacuzzi's up in Big Bear Lake. The City of Big Bear Lake code does not allow usage of outdoor Jacuzzi's and hot tubs after 10pm. Since our Jacuzzi is indoors, your usage will not be limited by this restriction.

Casa Luna is a beautiful 3,400 sqft house walking distance from Bear Mountain Ski resort. We are also about 100 feet from the free trolley (red line) stop that could take you to the ski resorts and village. The house is ideal for a large group with the sleeping quarters separated from the entertainment area. This is great when you have some people that want to stay up late and socialize and other that want to go to bed early so they can hit the mountain/lake/hills early the next morning.

After a long day of skiing or hiking, you can spend the evening relaxing in our large top of the line Jacuzzi brand therapeutic INDOOR HOT TUB. There is no need to walk through the snow and bitter cold to get in the tub since it is indoors.

You can also revitalize yourself in the HOT ROCK SAUNA. Nothing cleans out the pours more than a good sweat.

In the game room, you can spend the evenings socializing with friends and family. There is a pool, foosball, and air hockey table. We have a TV with an extensive DVD collection of 200+ titles. So if you want a mellow relaxing night just light the fireplace and sit back and enjoy your favorite movie.

You can stock and prepare your favorite drinks at the mini bar in the entertainment room. There is no need to run all the way to the kitchen to grab a drink.

We have 100 MB broadband internet setup with WIFI at the house. If you need to do some work or just want to stream some videos there is plenty of bandwidth.

The property is located in an ideal location of Moonridge. It is within a couple hundred yards from the zoo, golf course, and Bear Mountain ski resort. We are so close to the zoo that you could hear the wolves howl in the mornings. A very popular dirt/mountain bike and off road trail (2 N 10) starts about a quarter mile up the road from our place. You could take your bikes and ride directly from the house.

The house is off a the main Moonridge road so there is not a lot of traffic or noise, but close enough so that the roads are still flat and well maintained in the winter.

Right across the street is a ravine which is a great natural snow play area in the winters where you can go sledding and have the kids romp around.

The lake is a couple miles away and is easily accessible from the house. With a very long and flat driveway, parking a trailer with a boat or other toys is easy.

We are open to exchanges. For example if you have a vacation rental in another area or if you are a contractor or painter that would like to do some work on the house and exchange for a stay. Just message me with your proposal if you would like to do an exchange.

Note: Our rates depend on the number of people staying at the house. If you are bringing more than 1 pet, please inform us. There is a $50/pet fee. Failure to disclose the correct number of pets or occupants will incur a fine equal to the additional fees. For example, if you fail to disclose an additional pet, $100 will be deducted from your deposit instead of the standard $50/pet fee. Disclaimer: A security camera is installed on the property which has access to views down the driveway, porch, and front door; it only views areas that are visible from the road.

The City of Big Bear Lake is requiring all guest to sign a good neighbor policy document before you are allow you to check in. It states the following:

-Do not exceed the occupancy limit
Do not exceed the stated occupancy at any time during your stay. The maximum number of adult occupants may be less than the total maximum occupancy. NO PARTIES ALLOWED.

-No parking in street or yard
Parking is only permitted in the driveway, designated parking spaces, and garage. This includes trailers. The maximum number of vehicles permitted is on the exterior sign.

-No amplified music 24/7
Amplified music is not permitted to be heard beyond the property line 24/7. Close your windows to avoid music carrying beyond the property line.

-Head inside at 10:00 p.m.
Noisy outdoor activities and spa use are prohibited from 10:00 p.m. – 7:00 a.m.

-Take your furry friend with you
Take your dog with you so they do not disturb surrounding neighbors. You will find that Big Bear Lake is very dog-friendly!

-Take trash to dumpster locations
Trash needs to be taken to a local dumpsite. Clean Bear locations:
4190 Garstin Drive & 39690 Big Bear Blvd.

Violations may incur a $500-$1000 fine from the city.

If there is a violation of any of the rules above, the City requires us to send someone out to the property to insure that you are in compliance. If this occurs you will be charged $100 for the visit. Please take these rules seriously.

Agrega fechas para ver los precios

Propiedades similares

Reglas de la propiedad

Hora de inicio del check-in: 16:00
Edad mínima para rentar: 30
Hora límite del check-out: 11:00
default

Niños

Se permiten niños: edad mínima de 0 a 17 años
default

Eventos

No se permiten eventos
default

Mascotas

Se aceptan mascotas: de menos de 23 kg cada una (2 mascotas máximo)
$50/pet fee.
default

Fumar

No se permite fumar
If there is any noise complaint or code violations, the Renter will be charged a fine of $500 in addition to any fines from the city.
No food or drinks are allowed in the spa. All guests are required to shower before using the spa. If it needs to be clean there will be a $200 fee.
If you are splitting a weekend (i.e. Thurs. to Sat.), I will need to charge you 2 weekend nights (rather than 1 weekend and 1 weekday night)

Información importante

Información importante

Número de registro de propiedad: VRR-2025-2643
No. de propiedad: 478348vb
Podría aplicarse un cargo por persona extra, que varía según la política de la propiedad
Es posible que debas presentar una identificación oficial con fotografía y una tarjeta de crédito, una tarjeta de débito o hacer un depósito en efectivo en el check-in para cubrir cualquier gasto imprevisto
Las solicitudes especiales no se pueden garantizar. Están sujetas a disponibilidad al momento del check-in y pueden tener un costo extra
No se permiten fiestas ni eventos de grupos
El anfitrión indicó que hay un detector de monóxido de carbono en la propiedad
El anfitrión indicó que hay un detector de humo en la propiedad
El equipamiento de seguridad de esta propiedad incluye sistema de seguridad

Información de la zona

Big Bear Lake

esta casa de vacaciones se encuentra en la montaña, en el área de Moonridge en Big Bear Lake. Aquellos que deseen hacer una actividad pueden ir a Big Bear Mountain Resort y Snow Summit, mientras que quienes quieran ir de compras pueden visitar The Village. ¿Viajas con niños? No te pierdas Bowling Barn y Big Bear Solar Observatory. Diviértete en las montañas con lugares para hacer ski cross-country, lugares para hacer snowboard y lugares para esquiar, o prueba otras actividades al aire libre, como paseos en moto de nieve.
Sección del mapa
Big Bear Lake, CA

Qué hay cerca

  • Big Bear Mountain Resort - A 8 min a pie - 0.7 km
  • Campo de golf Bear Mountain - A 13 min a pie - 1.2 km
  • Centro recreativo adaptativo de los Estados Unidos - A 13 min a pie - 1.2 km
  • Zoológico alpino de Big Bear - A 15 min a pie - 1.3 km
  • Bear Mountain Express Lift - A 15 min a pie - 1.3 km

Medios de transporte

  • San Bernardino, CA (SBD-San Bernardino Intl.) - 76 min en auto

Restaurantes

  • ‪Bear Mountain Ski Resort - ‬A 13 min a pie
  • ‪Starbucks - ‬A 5 min en auto
  • ‪Circle K - ‬A 8 min en auto
  • ‪Applebee’s | IHOP - ‬A 4 min en auto
  • ‪Moonridge Coffee Company - ‬A 2 min en auto

Preguntas frecuentes

¿Walk to ski resort: Indoor Jacuzzi, Sauna, Huge Game Room acepta mascotas?

Sí, las mascotas pueden quedarse en esta propiedad (límite de 2), con un peso máximo de 23 kg por mascota. Es posible que apliquen restricciones. Comunícate con la propiedad para conocer más detalles.

¿Cuánto cuesta hospedarse en Walk to ski resort: Indoor Jacuzzi, Sauna, Huge Game Room?

Al 8 jun. 2026, los precios encontrados para una estancia de 1 noche para 2 adultos en Walk to ski resort: Indoor Jacuzzi, Sauna, Huge Game Room el 12 oct. 2026 serán a partir de $17,475 MXN, sin impuestos y cargos incluidos. Este precio es con base en el precio por noche más bajo encontrado en las últimas 24 horas para estancias en los próximos 30 días. Los precios están sujetos a cambios. Elige las fechas para obtener precios más exactos.

¿Cuánto cuesta el estacionamiento en Walk to ski resort: Indoor Jacuzzi, Sauna, Huge Game Room?

Hay estacionamiento disponible en la propiedad.

¿A qué hora es el check-in en Walk to ski resort: Indoor Jacuzzi, Sauna, Huge Game Room?

Hora de inicio de check-in: 16:00.

¿A qué hora es el check-out en Walk to ski resort: Indoor Jacuzzi, Sauna, Huge Game Room?

El check-out es a las 11:00.

¿Dónde se encuentra Walk to ski resort: Indoor Jacuzzi, Sauna, Huge Game Room?

Esta casa de vacaciones para toda la familia de Big Bear Lake se encuentra en la montaña, a 15 minutos a pie de Big Bear Mountain Resort, Chair 5 y Chair 2. Access Express Lift y Chair 7 también se encuentran a 15 minutos.

Opiniones

9.4

Excepcional

Las opiniones se muestran en orden cronológico, y están sujetas a un proceso de revisión y verificación, a menos que se indique lo contrario.
Más informaciónSe abrirá en una nueva ventana
Puntuación de 10, es decir, Excelente. Basada en 115 de 142 opiniones
Puntuación de 8, es decir, Bueno. Basada en 19 de 142 opiniones
Puntuación de 6, es decir, Aceptable. Basada en 2 de 142 opiniones
Puntuación de 4, es decir, Malo. Basada en 1 de 142 opiniones
Puntuación de 2, es decir, Terrible. Basada en 5 de 142 opiniones

8.4/10

Limpieza

9.8/10

Check-in

9.6/10

Comunicación

9.8/10

Ubicación

9.4/10

Veracidad del anuncio

Opiniones

Opinión verificada

8/10 Buena

Anita and Jasen H.

Le gustó: Limpieza, check-in, comunicación, ubicación y veracidad del anuncio
Host was very informative and friendly! Loved the layout of the cabin. Great location a lot of beds! Has everything needed for a relaxing fun away. Sauna worked well. Perfect getaway!
Se hospedó 2 noches en enero de 2026
Opinión verificada

10/10 Excelente

Kevin N.

Le gustó: Limpieza, check-in, comunicación, ubicación y veracidad del anuncio
The host Tim was extremely polite and professional. Any and all issues were resolved quick and easy. Thank you for allowing my family to use your accommodations. We will definitely be using it again.
Se hospedó 2 noches en enero de 2026
Opinión verificada

10/10 Excelente

John G.

Le gustó: Limpieza, check-in, comunicación, ubicación y veracidad del anuncio
Once there you don't wanna leave the house
Se hospedó 3 noches en octubre de 2025
Opinión verificada

10/10 Excelente

Nikki B.

Le gustó: Limpieza, check-in, comunicación, ubicación y veracidad del anuncio

Amazing stay

We could not have stayed at a better place everything about this home was wonderful and we definitely look forward to going back!!
Se hospedó 2 noches en febrero de 2025
Opinión verificada

6/10 Aceptable

ric d.

Le gustó: Limpieza, check-in, comunicación, ubicación y veracidad del anuncio
SPA was not functioning all the time. Informed host of problem, constantly had to fill SPA with water up to the. jets level requiring reheating all the time. We believe there must be some type of a leak right below the water jet line. Enjoyed ourselves but this limited the time and number if people to readilyy enjoy the SPA and warm up after a day out in the cold.
Se hospedó 4 noches en diciembre de 2025
Respuesta de VrboOwner, el 31 dic. 2025
I’m glad you enjoyed your stay. I apologize for the issue with the spa. I wish you would have informed us while we are there so we could’ve sent somebody over there to repair it for you. The spa had a leak which has now been fixed.
Opinión verificada

10/10 Excelente

Laura U.

Le gustó: Limpieza, check-in, comunicación, ubicación y veracidad del anuncio
Excellent
Se hospedó 4 noches en julio de 2025
Opinión verificada

10/10 Excelente

Alison H.

Le gustó: Limpieza, check-in, comunicación, ubicación y veracidad del anuncio

Great vacation!

It was just wonderful!!! Lots of room and the game room was great!! Very relaxing and close to all stores & shops!!! We are planning to go back to stay again!
Se hospedó 3 noches en marzo de 2025
Opinión verificada

10/10 Excelente

John S.

Le gustó: Limpieza, check-in, comunicación, ubicación y veracidad del anuncio

Great Property

8 friends gathered for the weekend to celebrate our friends upcoming marriage. The property gave us lots to do and enough room to have a great weekend. Would come back again.
Se hospedó 2 noches en noviembre de 2024
Opinión verificada

10/10 Excelente

Guadalupe V.

Le gustó: Limpieza, check-in, comunicación, ubicación y veracidad del anuncio

Birthday gate away with family

It was an amazing stay once again really appreciate the house and the owner Mr.Tim super highly recommended this house for a nice family or friends vacation! Love it thank you again 🙏
Se hospedó 2 noches en octubre de 2024
Opinión verificada

10/10 Excelente

Leslie j.

Le gustó: Limpieza, check-in, comunicación, ubicación y veracidad del anuncio

Great home away from home

This house was perfect for our multi-family getaway. Close to Bear Mountain resort. The hot tub and sauna was perfect after a day on the slopes and the game room was a huge hit for all the kids. Highly recommend this house. Can't wait to stay again!
Se hospedó 3 noches en febrero de 2020
Opinión verificada

10/10 Excelente

Guadalupe V.

Le gustó: Check-in, comunicación, ubicación y veracidad del anuncio
No le gustó: Limpieza

Great family cabin

Very attentive owner very easy to communicate with super nice , and great cabin for a family trip enjoyed every that was in the cabin will definitely like to come back here thank you Mr.Tim
Se hospedó 3 noches en octubre de 2023
Opinión verificada

10/10 Excelente

Khemara H.

Le gustó: Limpieza, check-in, comunicación, ubicación y veracidad del anuncio

Spring trip

The location was very convenient for Bear Mountain, and also Doordash! Our group particularly loved the top room where we could play games and hang out together. The description of the house was very accurate and had everything we needed for 8 adults, two kids and a dog :)
Se hospedó 2 noches en marzo de 2024
Opinión verificada

10/10 Excelente

Desiree M.

Le gustó: Limpieza, check-in, comunicación, ubicación y veracidad del anuncio

Great memories for a big family vacation.

Tim is an excellent host, easy to communicate. This house is just perfect for a family of 15. Great memories. Overall, We enjoy the stay. Thanks, Tim.
Se hospedó 4 noches en noviembre de 2023
Opinión verificada

10/10 Excelente

Sharon C.

Le gustó: Check-in, comunicación, ubicación y veracidad del anuncio

Daughters 18th Birthday celebration

There was plenty of room for everyone.The teenagers enjoyed the game room as I enjoyed relaxing by the fire place the house is in a great location.Tim was a great host
Se hospedó 3 noches en enero de 2024
Opinión verificada

10/10 Excelente

Vance L.

Le gustó: Limpieza, check-in, comunicación, ubicación y veracidad del anuncio

Amazing House and Amazing Host

The house was exactly as stated in the description with the location being close to the ski resort. The House was super spacious and jacuzzi worked perfectly! Tim was extremely responsive in any questions that I had. Would absolutely stay with him again
Se hospedó 2 noches en febrero de 2023
Opinión verificada

10/10 Excelente

Yizhe F.

Le gustó: Limpieza, check-in, comunicación, ubicación y veracidad del anuncio

Great place to stay

Had a wonderful time skiing with friends during opening weekend on the mountain. Kitchen was great, jacuzzi was great, sauna was great. Prewash your dishes before using the dishwasher. Wifi can be spotty but was manageable for our purposes. If you keep the windows closed, you can watch movies / play games / hang out in the game room without being audible at all from outside.
Se hospedó 2 noches en diciembre de 2023
Opinión verificada

10/10 Excelente

Melissa R.

Le gustó: Limpieza, check-in, comunicación, ubicación y veracidad del anuncio

Wonderful place for a large family get together

Tim was a great host for this listing and we couldn't have been happier with the accommodations. The house was perfect size for the 15 of us!! :-) I had to get in touch with Tim for a couple of questions and he was very quick on response time. We would definitely recommend this to someone and would look forward to renting it again if we are ever back in the area.
Se hospedó 3 noches en mayo de 2023
Opinión verificada

4/10 Mala

Danielle G.

Le gustó: Check-in y comunicación
No le gustó: Limpieza y veracidad del anuncio
The disappointment I experienced was not directed at the host, but rather at the condition of the location itself. Upon arrival, it became evident that the images showcased on the VRBO website are significantly outdated. For example, the hot tub, which we were looking forward to using, was not operational due to a noticeable leak, leaving it unusable. Moreover, the furniture in the images appears much newer and more appealing than what we encountered in reality, where many pieces showed signs of wear and tear. The kitchen was another point of concern; the stove igniters failed to work properly, and without an exhaust fan above, cooking in such an environment felt unhygienic. This lack of proper ventilation contributed to an overall messiness that made the kitchen less inviting. Additionally, we were disheartened to find that the carpets throughout the house were stained and dirty, which diminished the overall aesthetic of the space. Overall, it is clear that the property is in need of significant maintenance and attention to restore it to an acceptable standard.We cannot recommend this location. There were eleven of us, and all expressed disappointment with it. After reading other reviews from people who have rented this property on the VRBO website, we can only conclude that those reviewers are either nostalgic for a time when the location was in its prime or misinformed about their experiences.
Downstairs bathroom.
Air hockey table has seen better times
No so clean kitchen.
AC filter plugged up
Se hospedó 2 noches en diciembre de 2025
Opinión verificada

10/10 Excelente

Christian D.

Le gustó: Limpieza, check-in, comunicación, ubicación y veracidad del anuncio

Perfect Family Vacation

House is very spacious. Clean and well maintained. Total of about 14 people, all of different ages and the game room with us perfectly all on different games or just watching some nice tv. Hot tub was really nice, as well as the sauna! We grilled outside with the provided tanks, it was great. Living room was spacious to all have breakfast too! Very close to stores but nice and quiet. Overall experience was amazing and we look forward to rebooking for our next trip to big bear!
Se hospedó 2 noches en abril de 2023
Opinión verificada

10/10 Excelente

Suwanna K.

Le gustó: Limpieza, check-in, comunicación, ubicación y veracidad del anuncio

Snow getaway

The pictures posted on the site dont do the property justice. It looks a lot bigger on the inside that what it may look like outside. There were plenty of rooms and space for everyone in my party. The cabin was comfortable and had no troubles with hot water or heat in the winter. The instructions left by the host and communication with them were clear and straight to the point. Definitely looking forward to staying again in the future.
Se hospedó 2 noches en enero de 2024
Opinión verificada

10/10 Excelente

Mary T.

Le gustó: Limpieza, check-in, comunicación, ubicación y veracidad del anuncio

Enjoyable

We really enjoyed our stay, Kids loved the spacious game room. The downstairs area stayed nice and cool. The swamp cooler helped keep the game room cooler. Did find dirty dishes in the cupboard, which was a bummer. We were careful to check before we used any utensils, dishes or cookware. The location was great, the road was a little busy during the day.
Se hospedó 3 noches en julio de 2022
Opinión verificada

10/10 Excelente

Elisa G.

Le gustó: Check-in, comunicación, ubicación y veracidad del anuncio

Magic funhouse in a winter wonderland

This property is so awesome. The way it’s set up is fun and interesting. It truly is a fun magical castle for everyone to spread out and enjoy the array of amenities without ever being crowded. From the warm entrance with a huge dining table for everyone to join for meals to the huge upstairs lounge with a comfy sitting area, tv, games, air hockey, pool table, video games… to the sauna, to the beautiful indoor jacuzzi room. It’s truly the best winter family vacation getaway I’ve ever been to on a budget. The cleaners could be a bit more detail oriented, but the host is awesome and attentive and the place is wonderful. Kitchen is fully stocked too for cooking. We will definitely want to book again! Thank you for a great experience!
Se hospedó 2 noches en febrero de 2024
Opinión verificada

8/10 Buena

Cliente verificado

Le gustó: Limpieza, check-in, comunicación, ubicación y veracidad del anuncio

Big house well located for the ski passionates.

We did have a great stay in Big Bear. The best thing about this house is the entertainment and game area. That’s probably where we spent most of our time. It’s a great room with a big TV and seating area, an arcade game machine, a pool table, a bar with a small fridge, an air hockey table and a foosball table! There are lots of games there. The sauna and hot tub were a success with the skiers when back from the hills. The bedrooms are small but we didn’t care since we spent no time there besides to sleep. We also enjoyed having fireplaces in the parts of the house we used most. I was worried about the mattress before hand. My husband and I took the loft with the king size bed and the mattress was firm as I like it and need for my back. I didn’t hear any complaints from the others about their mattresses. In all we all had a lot of fun!
Se hospedó 4 noches en diciembre de 2022
Opinión verificada

2/10 Terrible

Gurgen T.

No le gustó: Limpieza, check-in, comunicación y veracidad del anuncio

Waste of money

Filthy floors, broken furniture, not operating doors, by manager/owner request I had to drain the jacuzzi, which was not just dirty, but in condition, that you can’t see couple of feet below ground. Btw, the same manager never returned part if pay because of that, as agreed. That person definitely is full of trucks - knows how to take pictures to hide all issues. Weather was nice, though, so we tried to stay away from that $1k/night filthy house as much as possible. Bottom line - save your money, stay away from this filthy place, and save your time by avoiding commutation with that tricky manager/owner.
Se hospedó 3 noches en diciembre de 2023
Respuesta de VrboOwner, el 18 ene. 2024
We have hosted hundreds of guest and a vast majority of them are respectable and considerate. Once in a while we get a guest that is truly unpleasant, unethical, and trying the scam the system. We chemically shock the Jacuzzi after every guest stay. When Gurgen arrived, he complained that the water was cloudy and was unsatisfied. We offered to have our service people come and drain and refill it with fresh water or have him do it and give him a credit (which was more than what we pay our people to do it). He chose to do it and I walked him through the process which is pretty simple and is about 15 mins of work. After the stay he demanded triple the amount that we had agreed to for the credit. When I told him that I would only credit him the originally agreed amount, he threaten to post a negative review. I informed him that we would not be extorted. None of the other things he mentioned were ever brought up until after we refused to pay his extortion. When we followed up during his stay he said everything was “great”. Before his stay, he contacted me and asked if he could have an early check in. I informed him we would not be able to, because it was over the holidays and we had guest checking out before his arrival that day. He continued to plead with me telling me that it was his friend’s birthday and how important it was to him to have an early check in so they could setup a surprise party. I pulled some favors with our cleaners and put in a considerable amount of effort to coordinate with our previous guest so that we started cleaning the house immediately after they checked out and was able to give him an early check-in which we did not charge him for. To complain because the cleaners missed sweeping the corner of the mud room and calling the house filthy after all the efforts they took to get him in early seems very disingenuous. Also, when the guest checked out, he left the Jacuzzi dirtier than when he arrived. If he felt the condition of the Jacuzzi was unacceptable, did he think it would be ok for our next guest?
Opinión verificada

2/10 Terrible

Jason K.

Le gustó: Check-in, comunicación, ubicación
No le gustó: Limpieza

Would definitely not rent again

The home is large, has nice amenities, but really needs to be cleaned and updated. Carpets were stained, mismatched and smelled foul. The toilet in the front of the house kept running and would flush all day/night long. There were insects, moths, beetles and flys all over the home. I went in July when the ambient temperature was in the high 80s. THERE IS NO AIR CONDITIONING IN THE HOME and we couldn’t open the windows because there were no screens on most windows and bugs would invite themselves inside. Because there was no air conditioning the upstairs bedrooms and game rooms were unbearably hot. Couldn’t use the upstairs bedrooms or utilize the upstairs TV/ game rooms because it was 84 degrees up there. Doesn’t matter how many fans there are in the house, they just blow hot air from one room to another. If you use the jacuzzi, be prepared, there is a $$$ (vrbo won’t let me mention how much) cleaning fee (I didn’t know that but that’s fine I paid it afterwards). To top it all off, in the room with the sauna there is a mattress on the floor. We slept there the first night bc it was the coolest room in the house. In the morning we noticed there was a mouse sharing the room with us!! Needless to say my wife and I didn’t sleep there the next night. At this point my wife was ready to get a hotel and cut our stay short. Tim gave me instructions to turn the main water on when I got there and then turn it off when leaving. When I got there the water was already on, so I didn’t bother to turn it off when I left. I assumed this only applied during the winter when pipes freeze. After my stay, Tim messaged me saying there was a faucet left on and I hadn’t turned off the main water line to the house. He charged me $$$ (vrbo won’t let me reveal how much) for the wasted water. I personally checked all the bathrooms before I left so I know no faucet was left on. I believe it was the broken toilet that was wasting all the water. I’ve stayed in Big Bear numerous times and have never stayed in a home as bad as this one. I paid all the extra “fees” Tim requested, but will definitely not return to this property. I Definitely do not recommend this home, especially not in the summer or warmer months.
Se hospedó 3 noches en julio de 2021
Respuesta de VrboOwner, el 21 ago. 2021
It is very unfortunate that people feel they need to leave a negative review when any of the deposits are keep. NONE of these complaints were voice until AFTER we had the house inspected and found some issues. I would like to address some of the items that the guest brought up: 1) The carpet in the front living room area was only about 5 years old and they were cleaned on a regular basis; however, we made the mistake of installing a light color carpet so every stain was visible. The carpet has since been replaced with new carpet. 2) Not many home in Big Bear have air conditioning. Unfortunately, the guest came up during a very unusually hot weekend for Big Bear. We cannot control the weather. We did purchase and evaporative cooler for guests to use on those rare hot days. 3) Many places will automatically include a hot tub cleaning fee. We chose not to charge an additional hot tub cleaning fee, unless the Jacuzzi was left so dirty that the only option was to drain and sanitize it. Under normal usage, we should be able to shock and chemically treat the water so that it is clean for the next guest and there is no extra charge. 4) The house is located in a forest so there are a lot of critters roaming around. We found a small hole in one of the walls that they were getting through. It has been plugged up.

Acerca del anfitrión

Anfitrión: Tim

Foto de perfil del anfitrión
Both my wife and I have lived in California for most of our lives. I remembered when I was younger, we would come up to Big Bear to enjoy all the outdoor activities that the area had to offer.

Now that we are married and have kids of our own, we wanted to have a place for our family to enjoy and escape the city.

Por qué eligió esta propiedad

We live in Orange County California so Big Bear is a short 2 hour drive to get into the great outdoors.

With 2 little kids, Big Bear is an easy get away that we can do without too much planning.

Qué distingue a esta propiedad

The house is very conveniently located. It is walking distance to Bear Mountain Ski resort. Close to restaurants and super markets.

The floor plan is great for large groups. With the indoor hot tub, sauna, and entertainment room you could spend all day relaxing indoor if you wanted.

We fell in love with the indoor hot tub and sauna. It is so amazing to come home and relax in the tub/sauna after a long day of skiing or hiking.
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