Cabaña

Black Diamond Lodge by Destination Big Bear : Near Bear Mountain! Spa! Wifi! Views! BBQ! DirecTV! Master Suite!

Galería de fotos de Black Diamond Lodge by Destination Big Bear : Near Bear Mountain! Spa! Wifi! Views! BBQ! DirecTV! Master Suite!

Un acogedor interior de cabaña con chimenea de piedra, techo de madera y comedor con una mesa grande y sillas.
Video realizado por la propiedad
Una terraza de madera con mobiliario de mimbre, una parrilla y un jacuzzi.
Una sala de estar acogedora con chimenea de piedra, techo de madera y un televisor sobre un mueble de madera.
Un dormitorio con techo de madera, una cama con colcha estampada, una mesita de noche, una lámpara, un espejo y un televisor.

Opiniones

9.2 de 10,
Magnífica

Aspectos destacados

  • Espacio para extenderse
    Disfruta de una distribución espaciosa que ofrece a todos más espacio para relajarse.
  • Futbolito en la propiedad
    Una opción poco común: el futbolito te está esperando.
  • Lugares de interés cercanos
    A unos pasos de Big Bear Mountain Resort
3 habitaciones2 baños7 personas

Servicios principales

  • Tina de hidromasaje en la propiedad
  • Se aceptan mascotas
  • Cocina
  • Asador
  • Balcón
  • Acceso a internet

Explora la zona

Ver en el mapa
Big Bear Lake, CA
  • Place, Big Bear Mountain Resort
    ‪2 min a pie‬
  • Place, Bear Mountain Express Lift
    ‪3 min a pie‬
  • Place, Campo de golf Bear Mountain
    ‪5 min a pie‬
  • Airport, San Bernardino, CA (SBD-San Bernardino Intl.)
    ‪72 min en auto‬

Habitaciones y camas

3 habitaciones (para 7 personas)

Habitación 1

1 litera individual

Habitación 2

1 cama King

Habitación 3

1 cama Queen

2 baños

Baño 1

Excusado · Solo regadera

Baño 2

Excusado · Solo regadera

Ambientes

Deck o patio
Cocina
Con balcón
Área de comedor independiente
Área de comedor

Información de la propiedad

Black Diamond Lodge by Destination Big Bear : Near Bear Mountain! Spa! Wifi! Views! BBQ! DirecTV! Master Suite!

Welcome to Black Diamond Lodge, a charming single-level cabin designed for both winter adventures and summer relaxation. Located just a 5-minute walk from the Skyline and 2N10 trailheads for hiking and mountain biking, and at the base of Bear Mountain Ski Resort, this lodge offers breathtaking views and easy access to all Big Bear has to offer.

★★ HIGHLIGHTS ★★

✓ Prime Location: 5-minute walk to hiking and biking trails, base of Bear Mountain Ski Resort.
✓ Capacity: 3 bedrooms, 2 bathrooms.
✓ Relaxation: Hot tub, Foosball table, pet-friendly, charcoal & propane barbecues.
✓ Living Area: Cozy wood-burning fireplace, flat-screen TVs, DVD player.

★★ Living Area ★★

✓ Open Living Room: Comfortable sofa, wood-burning fireplace, and cable TV with DVD player. Enjoy a game of Foosball while relaxing with family and friends.
✓ Fully Stocked Kitchen: Modern amenities including a dishwasher, gas stove, large stainless steel refrigerator, and counter seating at the island. An expansive log dining table provides rustic charm with seating for 6.
✓ Outdoor Space: Large back deck offering panoramic views, propane and charcoal barbecues, and a hot tub overlooking the slopes.

★★ Bedrooms ★★

✓ Master Bedroom: Spacious king bed, TV with DVD player and cable, attached bathroom with double sinks and a large tub.
✓ Bedroom 2: Cozy queen bed with a rustic feel.
✓ Bedroom 3: Solid log bunk bed with twin over full, TV with NFL package, and DVD player.

★★ Bathrooms ★★

✓ Master Bath: Attached to the master bedroom, featuring double sinks and a large tub.
✓ Full Bath: Conveniently located in the hall.
✓ Laundry: Washer and dryer for your convenience.

★★ Additional Features ★★

✓ Entertainment: Foosball table, flat-screen TVs, DVD player (No cable in bunk bed room).
✓ Comfort: Wood-burning fireplace, central heating.
✓ Kitchen Essentials: Fully stocked kitchen with a dishwasher and coffee pot.
✓ Pet-Friendly: Welcoming to furry friends.
✓ Convenience: Linens and towels provided, front-loading washer and dryer.

★★ Black Diamond Lodge offers a blend of modern comforts and rustic charm, with high-quality interior design, newer furniture, and updated fixtures. Enjoy your stay in this beautifully appointed cabin and make unforgettable memories in Big Bear! ★★
||Permit Number #2026-1513|| Important: Dear Traveler, you will be charged with USD 200 in case you include a Pet in your reservation as a Refundable Damage Deposit for Pets.

Agrega fechas para ver los precios

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  • Tina de hidromasaje
  • Cocina
  • Acepta mascotas
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9.6 de 10, Excepcional, (32 opiniones)
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Reglas de la propiedad

Hora de inicio del check-in: 16:00
Edad mínima para rentar: 21
Hora límite del check-out: 10:00
default

Niños

Se permiten niños: edad mínima de 0 a 17 años
default

Eventos

No se permiten eventos
default

Mascotas

Se aceptan mascotas
USD 200 charged as Refundable Deposit for Pets
default

Fumar

No se permite fumar
USD 200 charged as Refundable Deposit for Pets

Información importante

Información importante

Número de registro de propiedad: VRR-2025-1467
No. de propiedad: 786802vb
Podría aplicarse un cargo por persona extra, que varía según la política de la propiedad
Es posible que debas presentar una identificación oficial con fotografía y una tarjeta de crédito, una tarjeta de débito o hacer un depósito en efectivo en el check-in para cubrir cualquier gasto imprevisto
Las solicitudes especiales no se pueden garantizar. Están sujetas a disponibilidad al momento del check-in y pueden tener un costo extra
No se permiten fiestas ni eventos de grupos
El anfitrión indicó que hay un detector de monóxido de carbono en la propiedad
El anfitrión indicó que hay un detector de humo en la propiedad
El equipamiento de seguridad de esta propiedad incluye extintor de incendios y cerradura de alta seguridad

Información de la zona

Big Bear Lake

Esta cabaña se encuentra en la montaña de Big Bear Lake. Aquellos que deseen hacer una actividad pueden ir a Big Bear Mountain Resort y Snow Summit, mientras que quienes quieran ir de compras pueden visitar The Village. También vale la pena conocer Bowling Barn y Alpine Slide at Magic Mountain (actividades de nieve). Diviértete en las montañas con lugares para hacer ski cross-country y lugares para hacer snowboard, o prueba otras actividades al aire libre, como paseos en trineo y paseos en moto de nieve.
Ver más cabañas en renta en Big Bear LakeSe abrirá en una nueva ventana
Sección del mapa
Big Bear Lake, CA

Qué hay cerca

  • Big Bear Mountain Resort - A 2 min a pie - 0.2 km
  • Bear Mountain Express Lift - A 3 min a pie - 0.3 km
  • Campo de golf Bear Mountain - A 5 min a pie - 0.5 km
  • Campo de golf Gold Mine - A 5 min a pie - 0.5 km
  • Zoológico alpino de Big Bear - A 1 min en auto - 1.5 km

Medios de transporte

  • San Bernardino, CA (SBD-San Bernardino Intl.) - 78 min en auto

Restaurantes

  • ‪McDonald's - ‬A 7 min en auto
  • ‪Circle K - ‬A 9 min en auto
  • ‪Bear Mountain Ski Resort - ‬A 10 min a pie
  • ‪Carl's Jr. - ‬A 6 min en auto
  • ‪Moonridge Coffee Company - ‬A 3 min en auto

Preguntas frecuentes

¿Black Diamond Lodge by Destination Big Bear : Near Bear Mountain! Spa! Wifi! Views! BBQ! DirecTV! Master Suite! acepta mascotas?

Sí, se aceptan mascotas en la propiedad.

¿Cuánto cuesta hospedarse en Black Diamond Lodge by Destination Big Bear : Near Bear Mountain! Spa! Wifi! Views! BBQ! DirecTV! Master Suite!?

Al 1 oct. 2026, los precios encontrados para una estancia de 1 noche para 2 adultos en Black Diamond Lodge by Destination Big Bear : Near Bear Mountain! Spa! Wifi! Views! BBQ! DirecTV! Master Suite! el 5 oct. 2026 serán a partir de $2,366 MXN, sin impuestos y cargos incluidos. Este precio es con base en el precio por noche más bajo encontrado en las últimas 24 horas para estancias en los próximos 30 días. Los precios están sujetos a cambios. Elige las fechas para obtener precios más exactos.

¿A qué hora es el check-in en Black Diamond Lodge by Destination Big Bear : Near Bear Mountain! Spa! Wifi! Views! BBQ! DirecTV! Master Suite!?

Hora de inicio de check-in: 16:00.

¿A qué hora es el check-out en Black Diamond Lodge by Destination Big Bear : Near Bear Mountain! Spa! Wifi! Views! BBQ! DirecTV! Master Suite!?

El check-out es a las 10:00.

¿Dónde se encuentra Black Diamond Lodge by Destination Big Bear : Near Bear Mountain! Spa! Wifi! Views! BBQ! DirecTV! Master Suite!?

En la montaña, esta cabaña se encuentra a pocos pasos de Campo de golf Gold Mine y a 4.3 km de Snow Summit. Big Bear Mountain Resort y Bear Mountain Express Lift también se encuentran a 10 minutos.

Opiniones

9.2

Magnífico

Las opiniones se muestran en orden cronológico, y están sujetas a un proceso de revisión y verificación, a menos que se indique lo contrario.
Más informaciónSe abrirá en una nueva ventana
Puntuación de 10, es decir, Excelente. Basada en 25 de 35 opiniones
Puntuación de 8, es decir, Bueno. Basada en 7 de 35 opiniones
Puntuación de 6, es decir, Aceptable. Basada en 1 de 35 opiniones
Puntuación de 4, es decir, Malo. Basada en 2 de 35 opiniones
Puntuación de 2, es decir, Terrible. Basada en 0 de 35 opiniones

9.2/10

Limpieza

9.6/10

Check-in

9.2/10

Comunicación

9.8/10

Ubicación

9.6/10

Veracidad del anuncio

Opiniones

Opinión verificada

10/10 Excelente

Le gustó: Limpieza, check-in, comunicación, ubicación y veracidad del anuncio
We love this place! Nice views and comfortable rooms.
Se hospedó 3 noches en febrero de 2026
Opinión verificada

10/10 Excelente

Le gustó: Limpieza, check-in, comunicación, ubicación y veracidad del anuncio
This house & location are wonderful! This is our 2nd time renting this house, looking forward to coming back soon.
Se hospedó 2 noches en febrero de 2026
Opinión verificada

10/10 Excelente

Le gustó: Limpieza, check-in, comunicación, ubicación y veracidad del anuncio
Cute cabin in Big Bear! Had a great time with the family during the off season. Nice and quiet. Kids loved the bunk beds. Driveway is difficult to navigate as it runs downhill at an angle, but we were able to do it carefully. Bring towels if you want some for the hot tub as there is only enough for showering but there is a washer dryer to clean them if staying for a while. Lots of games to play and wood burning fireplace was a nice touch. Property management was responsive and helpful. Would come back!
Se hospedó 5 noches en abril de 2026
Respuesta de VrboOwner, el 31 may. 2026
Thank you so much for the thoughtful review! We’re delighted to hear you and your family had a great time and enjoyed the peaceful off-season atmosphere. It’s wonderful that the kids loved the bunk beds and that you were able to take advantage of the games, wood-burning fireplace, and other amenities. We appreciate your feedback regarding the driveway and hot tub towels, and we’re glad our property management team was responsive and helpful throughout your stay. Thank you for choosing to stay with us, and we’d love to welcome you back for another Big Bear getaway! 😊🏡🔥✨
Opinión verificada

10/10 Excelente

Le gustó: Limpieza, check-in, comunicación, ubicación y veracidad del anuncio
Great home!
Se hospedó 3 noches en agosto de 2025
Opinión verificada

10/10 Excelente

Le gustó: Limpieza, check-in, comunicación, ubicación y veracidad del anuncio
My family had a great time at this cabin. Love the proximity to Bear Mtn. Made it easy to go back and forth to drop off and pick up the skiers. The jacuzzi was hot and ready for us upon arrival. A few recommendations…the king mattress should be replaced as there are 2 well worn spots and a hump between. The faucet fixtures could use an upgrade from the 80s pull/push style valves and no pull out sink faucet. Could also use a few throw blankets to cozy up on the couch. Overall, I would recommend and stay there again.
Se hospedó 2 noches en febrero de 2026
Opinión verificada

10/10 Excelente

Le gustó: Limpieza, check-in, comunicación, ubicación y veracidad del anuncio
Wonderful time at this cute cabin. Home was cozy and clean. The view was amazing. The homes setup makes it ideal for families to spend quality time. My family enjoyed spending time out in the Jacuzzi. Definitely one of my personal favorite things to do. The jacuzzi was nice, clean and has a great view. The rooms are spacious and have cute decor. The kitchen has all essentials needed. We got lucky it snowed during our stay. I would definitely recommend it. I will definitely be staying there again.
Se hospedó 3 noches en enero de 2026
Respuesta de VrboOwner, el 7 feb. 2026
Thank you so much for this wonderful review! We’re thrilled to hear you had such a great time and that the cabin felt cozy, clean, and perfect for your family. It’s lovely to know the setup, spacious rooms, and kitchen made your stay comfortable, and that the jacuzzi (with that view!) was a favorite—especially with the bonus of snow during your visit ❄️✨ We truly appreciate the recommendation and would be absolutely delighted to welcome you back again!
Opinión verificada

10/10 Excelente

Le gustó: Limpieza, ubicación, veracidad del anuncio

Great place to stay

Clean, accurate description, close to the start of Tour de Big Bear. Will definitely stay here again.
Se hospedó 2 noches en agosto de 2022
Respuesta de VrboOwner, el 25 ago. 2022
Hello Jen, Thank you for taking the time to write us a review. We are so happy to hear that this property Black Diamond Lodge was all you expected in a home and that you and your group got to enjoy their stay. Come back soon, Destination Big Bear
Opinión verificada

4/10 Mala

We never got to stay there as the host didn’t inform us or the rental company that there would be no hot tub for our stay until 4 hours before check in. A hot tub with a view was the whole reason we booked black diamond. However, Destination Big Bear made it right and found us another rental right on the lake with a hot tub and view. I applaud Destination Big Bear for their quick and accommodating response and will now only book directly through them.
Se hospedó 3 noches en diciembre de 2025
Opinión verificada

10/10 Excelente

Le gustó: Limpieza, check-in, comunicación, ubicación y veracidad del anuncio

Family vacation

This cabin was absolutely perfect!
Se hospedó 3 noches en diciembre de 2020
Respuesta de VrboOwner, el 16 ene. 2021
Hello Jessica, Thank you for taking the time to write us a review. We are so happy to hear that this property Black Diamond Lodge was all you expected in a home and that you and your group got to enjoy their stay. Come back soon, Destination Big Bear
Opinión verificada

8/10 Buena

Le gustó: Limpieza, check-in, comunicación, ubicación y veracidad del anuncio

Big Bear Lake Vacation spot!!

We had a wonderful stay and the cabin was a great location to all activities. Great place to hike, golf, visit the zoo and close enough to the Marina and restaurants. Definitely recommend!
Se hospedó 5 noches en agosto de 2021
Respuesta de VrboOwner, el 19 may. 2022
Hello Allie, Thank you for taking the time to write us a review. We are so happy to hear that this property Black Dimond Lodge was able to be enjoyed by everyone. Location is such an important factor in booking a property, glad you booked one in a perfect spot. Come back again, Destination Big Bear
Opinión verificada

10/10 Excelente

Le gustó: Check-in, comunicación, ubicación y veracidad del anuncio

Amazing

Property was located just a 2 minute drive from the bear lifts! Beautiful log cabin
Se hospedó 5 noches en marzo de 2025
Opinión verificada

10/10 Excelente

Le gustó: Limpieza, check-in, comunicación, ubicación y veracidad del anuncio

Mountain house

Awesome place! So spacious, clean, and had absolutely everything we could possibly have needed
Se hospedó 2 noches en mayo de 2024
Opinión verificada

10/10 Excelente

Le gustó: Limpieza, check-in, comunicación, ubicación y veracidad del anuncio

Great little cabin

Love the neighborhood for walks with the dogs, proximity to bear mtn skiin is great, and sledding on the side of the house was a blast. Great cabin for a small family to have some fun in the snow
Se hospedó 3 noches en enero de 2022
Respuesta de VrboOwner, el 28 ene. 2022
Thank you for the review, we're so happy to hear that you had a great time with your family! We hope you'll come back and visit again soon! Regards, Destination Big Bear
Opinión verificada

10/10 Excelente

Le gustó: Limpieza, check-in, comunicación, ubicación y veracidad del anuncio

Nice home

Had a nice stay in this home. Nice and quiet location. Driveway and front entrance was a little on the steep side to get into home, especially with elderly folk. Jacuzzi and some kitchen drawers could be cleaner. Overall good stay.
Se hospedó 3 noches en septiembre de 2023
Opinión verificada

10/10 Excelente

Le gustó: Limpieza, check-in, comunicación, ubicación y veracidad del anuncio

Great Place!

We really loved this cabin. The layout and view were awesome! The beds were comfortable. Even though it was pet friendly, there was no trace of pet issues (smell, etc.). The only issues were the driveway (short and narrow) and the minimal supplies. Be sure to read the list of supplies provided (very few) and bring everything else (spices, sugar, coffee, paper towels, etc.).
Se hospedó 4 noches en febrero de 2025
Opinión verificada

6/10 Aceptable

Le gustó: Limpieza, ubicación, veracidad del anuncio

Nice place

The home was capable of being a 5 star home, yet it could have been cleaner, simpler check in process (had to check in at local office), and customer service was average.
Se hospedó 2 noches en octubre de 2021
Respuesta de VrboOwner, el 16 may. 2022
Thank you for your feedback Victoria. We're sorry to hear that the house was not to your liking. We are showing there was no communication of this being an issue during your stay. Next time please reach out to us and one of our friendly agents will assist you in resolving your issue. We take customer service seriously around here and have drastically improved our customer service team. The City of Big Bear Lake requires all host and guest to meet face to face or we both will have to pay a fine. We have to abide by the city rules and apologize for the inconvenience. We hope to see you again soon.
Opinión verificada

8/10 Buena

Disappointed Jacuzzi dirty and jets don't work! Had 15 hours of no electricity! Overall good!
Se hospedó 2 noches en junio de 2025
Opinión verificada

10/10 Excelente

Le gustó: Limpieza, check-in, comunicación, ubicación y veracidad del anuncio

Great Cabin in a quiet Moonridge neighborhood!

This cabin is very well maintained and has everything you need! It is located in the hills above Bear Mountain and is walkable to the South Shore hiking trail network. It has great views to the ski slopes! The only downside is that the driveway slopes down from the street at a strange angle and is a bit steep. We were there in the fall so snow/ice was not a concern for us (but could be if you are coming in the winter).
Se hospedó 3 noches en octubre de 2023
Opinión verificada

8/10 Buena

Le gustó: Limpieza, check-in, ubicación y veracidad del anuncio

Quiet - Home Away From Home

My family of 5 really enjoyed our stay. Home was just as it's seen in pictures. It felt like home as soon as we stepped inside. The driveway is a little steep. This was a surprise since there was no picture of the driveway. Loved that it was just minutes from town. Very quiet neighborhood. Saw a couple deer in the evening. Definitely will stay again.
Se hospedó 3 noches en junio de 2023
Opinión verificada

8/10 Buena

Le gustó: Limpieza, check-in, comunicación, ubicación y veracidad del anuncio

Great Stay in this Spacious Cabin

Our family came up to Big Bear to ski and we looked at so many different places. We chose this nice cabin for its proximity to Bear Mountain and enjoyed our 3-night stay. Beds were super comfortable and views of the mountain were fantastic. We loved the neighborhood and nearby hikes. Overall, lots of space and rustic but comfortable furniture in the living room and awesome fireplace made our stay extra special. We noticed there were a few missing supplies like low on toilet paper, no Kleenex or coffee filters but we did buy things at the grocery store. We texted the management company about the low toilet paper and they did bring some for us (very responsive) Great for families and travelers with dogs.
Se hospedó 3 noches en diciembre de 2024
Opinión verificada

10/10 Excelente

Le gustó: Limpieza, check-in, comunicación, ubicación y veracidad del anuncio

GREAT CABIN / GREAT LOCATION !!!

We arrived to a very clean, well-stocked cabin (I am very picky about cleanliness). The view is spectacular! We went in the Fall so that we could experience the leaves changing colors. There was beauty all around us. We walked to the trailhead (5 min walk) and hit the trails. We hiked and biked the single track and took our jeep on the fire road. Everywhere you look is another photo op! We got lots of those! The cabin is homey and beautifully decorated. (It looks just like the pics!) We will definitely be back!! Thank you!!!
Se hospedó 4 noches en octubre de 2020
Respuesta de VrboOwner, el 30 oct. 2020
Hello Debra, Thank you for taking the time to write us a review. We are so happy to hear that this property Black Diamond Lodge was able to be enjoyed by everyone. Location is such an important factor in booking a property, glad you booked one in a perfect spot. Talk about the views in Big Bear, they are breathtaking. Having a home that is in a good location as well as being clean and cozy sounds like the perfect vacation. Many of our lakefront and mountain accommodations are set aside for visitors who want to enjoy the spectacular scenery. Come back again, Destination Big Bear
Opinión verificada

10/10 Excelente

Le gustó: Limpieza, check-in, comunicación, ubicación y veracidad del anuncio

Great place walking distance to the slopes

The place was great for us. We are a family of four and had a great time skiing each day. We walked with our gear in hand to the slopes. I would suggest getting a locker at Bear Mountain if you intend to go multiple days so you don’t have to lug your stuff back and forth. They were all out for us so we just carried everything. My only complaint is that the driveway wasn’t as clear as I would have liked and I had to really do a number on the ice on the decline to get my van out. For that reason I only left once to go to the store. That said, the cabin had everything else we needed.
Se hospedó 3 noches en diciembre de 2022
Opinión verificada

4/10 Mala

Le gustó: Ubicación
No le gustó: Limpieza, comunicación, veracidad del anuncio

Nice but...

(our stay was 2.8.21- 2.10.21) I have never had an issue before with my rentals until this one which is booked through big. bear destinations. I will start with the issues. For check in you have to go their office first before you can go to your rental. I get to our cabin and there is poop bags on the entrance of the cabin. We get inside and the first thing we check to see if it was working was the hot spa and of course it was not. I texted them to let them know and instead of being apologetic they were like" we texted you to let you know." They literally texted me at 8 AM the day of my arrival. The fridge handles were being held by tape, they covered a damaged carpet area with a small rug. I had to re clean dishes because they were still dirty. Funny because they claim to hire cleaning services that work for high end hotels and they claim to re check their work yet they missed all of this?? ....The rug smelled like pee and my dog was smelling everywhere because of it. I have been to other rentals that allow dogs and never has my dog been that interested in the carpet. For the amount of money they ask for and what is actually being cleaned and taken care of, this place is not worth it. When I called them, they tried to blame the people who stayed prior to my stay. I was like oh what a coincidence and then ranted off how the parts to fix the spa come from Texas and who knows where so they can't fix it fast, blah blah blah. Never did they apologize for the inconvenience or anything they just kept trying to cover their backs. Also the kids room only has a dvd player, no cable. The good things: The view is great, check out was easy, foosball table was a hit. They had plates, silverware, glasses, the bare necessities available. Though I have been to other cheaper places that offered a lot more like coffee, shampoo and soap (hint hint Big bear Destination!). Point being this place was a bit disappointing, it will be the first and last time we get a place from Big Bear Destination and hope things get fixed for the people who stay there in the future.
Se hospedó 2 noches en febrero de 2021
Respuesta de VrboOwner, el 22 feb. 2021
Hello Jessica, thank you for taking the time to leave us a review and give us feedback on the home as well as your stay. you need to visit our office to verify. You are required to have an ID that matches the name on the booking. Primary renter/tenant is defined as the person reserving and paying for the security deposit/rental fees and is responsible for all guests staying at the property during their stay. They must be present the entire stay and ID is verified to receive key information upon check-in.We are really unhappy to know that you encountered an uneasiness during your stay. If you have informed about the cleanliness, hot-tub & spa and DVD player during your stay we definitely send our maintenance team and provide instant help. We make a note of it and do the needful on an urgent basis. Inconvenience Regretted, As we are the management company for the house this is something that we can and will address once notified to us. This is something that we prioritize, we have a full maintenance staff who will go to the property and fix the issue. Warm Regards, Destination Big Bear
Opinión verificada

8/10 Buena

Le gustó: Check-in, ubicación, veracidad del anuncio
No le gustó: Comunicación

Cute, clean, but stuffy !

Found the listing on VRBO and selected dates to stay for approx four nights/five days, check in at 4pm and check out at 10am. When selecting the cabin and the dates, there was trouble securing the dates selected and had to contact customer service for help/support. Successfully contacted by destination big bear and was able to secure the cabin for the dates selected. Easy process and was able to do everything online after. Destination big bear allowed me and my party to check in via phone and skip visiting office to pick up any key or codes which was very convenient. The location of the cabin is moonridge bear mountain? Near the bear mountain resort. The cabin was quiet and tucked away into the mountain. The cabin was cute, looked cozy, and looked big from the street. The parking was distasteful as you have to park in a narrow driveway, not allowing whoever parked first to exit as they please. Upon entering the cabin, the cabin was open, cozy, and clean. The temperature inside the cabin was stuffy and was irritable. In attempts to cool the cabin down, I lowered the temp on a thermostat inside the cabin, assuming it was an AC thermostat, but didn’t have any luck. The cabin temp read 87° when entering. By the end of the first night it had only dropped to 85°. We had to open all the windows and leave the doors open to attempt to cool the cabin. We were grateful enough to find one box fan inside a closet and used it to bring in cool air that had little to no effect. All ceiling fans remained on for the duration of our stay. When finally turning in for the night on the first night, a member of my party discovered noticeable stains of an unknown substance within the bed sheets. No other bedding was supplied within the cabin and had to be requested for through destination big bear’s communication line. The rest of the cabin appeared to be clean and well maintained. The sliding door that opened to the deck was troublesome to work with but was manageable. The kitchen was fully stocked with equipment to help us cook through our stay. The restrooms were clean and furnished with necessary towels including hand soap and toilet paper. The entertainment system was equipped with a hd smart tv that had various options to choose from that included amazon, hbo, netflix , etc but also included published Dvd/movies . The view from the deck was beautiful. You overlook most of the trees in the area. Jacuzzi was a plus and was hot!
Se hospedó 4 noches en agosto de 2020
Respuesta de VrboOwner, el 22 feb. 2021
Hello Michael, Thank you for taking the time to leave us a review and give us feedback on the home as well as your stay. Happy to know you enjoyed our customer service. We try to make your check-in and check-out process quick and simple as we can. Location is such an important factor in booking a property, glad you booked one in a perfect spot which was near to Bear Mountain resort. The cabin which is nicely located as well as being cozy is perfect for vacations. Sorry for the inconvenience caused to you during parking, We appreciate you mentioning the driveway as our other guests can have an idea about the location. Cleaning is our first priority in each of our cabins. Unfortunately, only 10% of homes in Big Bear have AC. This home just so happens to be one of the homes that do not have it. We do list this in the description of the home. What we do recommend, due to the majority of the homes not having AC, is opening the windows at night, as well as turning on the ceiling fans, and some of the box fans in homes. We apologize that the bedsheets were not changed before your arrival. This is not what we like to hear from our tenants, and not up to our standards. We can fix the issues once notified to us. We keep in mind the much-needed items and furnish our cabins accordingly. Sounds good you enjoyed the amenities of the cabin and were able to enjoy the views of Big Bear from the Deck. A Jacuzzi adds a charter to the cabin. Kind Regards, Destination Big Bear
Opinión verificada

10/10 Excelente

Le gustó: Limpieza, check-in, comunicación, ubicación y veracidad del anuncio
Loved the cabin! Very clean and cozy with some lovely amenities! Would totally come back!
Se hospedó 2 noches en junio de 2026

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Anfitrión: Destination Big Bear

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