WW D301302 Chateau en el Río

Thanks so much for staying with us! Glad the setup worked great for your group and that you got to enjoy the river and local spots. We'd love to host you all again anytime! Thanks,NBE

Thank you for the 5 Star Review! We are glad you enjoyed your stay. We hope to host for you again soon! Thanks, NBE.

Sharon, thank you for your honest review! We are sorry that you were not satisfied with the property you rented. We hope you will give us another chance in the future! Thanks, NBE

Thank you for the great feedback! I'm so glad you and your family enjoyed this fabulous property! We hope to see you again soon! Thanks, NBE

Thank you for the great review! We loved hosting you again and can't wait to see you on your next visit! Thanks, NBE

Hello Karen! Thank you for the amazing 5 star review! We are so happy to hear you enjoyed these 2 adjoining units at the beautiful Waterwheel Condos. We hope to host you again in the future! Thanks NBE

Thank you for the 5 Star Review! We are glad to hear you enjoyed your stay! We strive for our guests to have a 5 star experience! We hope to host for you again in the future. Thanks, NBE.

Hello Michelle! Thank you for the great review! We are happy to hear you enjoyed these spacious adjoined units. We look forward to hosting you in the future! Thanks NBE

Thank you for the great feedback! I'm so glad you enjoyed your stay! Thank you for letting us know about the garbage disposal! We hope you will come see us again soon! Thanks, NBE

Thank you for your feedback, we always appreciate hearing ways we can improve. We hope to host for you again in the future. Thanks, NBE.

Thank you for the review! We hope to host you again soon. Thanks, NBE

Thank you for the great review! I'm so glad y'all had a great time in these 2 wonderful condos, and got to enjoy the fabulous complex amenities! We hope to host you again soon! Thanks, New Braunfels Escapes

George, Thank you so much for the fantastic review! We are so glad to hear that you and your guests enjoyed your stay at this wonderful property. We hope to have the opportunity to host you again in the near future! Thanks, NBE

Hello Kim! Thank you for the great review! We are happy to hear your family enjoyed this beautiful property. We look forward to hosting you in the future! Thanks NBE

Thank you for the 5 Star Review! We are glad you enjoyed your stay overall. We hope to host for you again for next Wurstfest! Thanks, NBE.

Thank you for the 5 Star Review, we are glad you enjoyed your stay! The listing does advertise an elevator at this complex. The Guadalupe River may look like a creek, but we are hoping for more rain soon! Thanks, NBE.

Hi Duke, Thank you for the feedback on your say at Chateau on the River. We are sorry that everything was not absolutely perfect. We want all of our guests to feel like their vacation was spectacular. We will discuss a new couch with the owners of D301 because we know how important comfort is. We are also very sorry that the pool did not seem to be clean. Unfortunately, we have very little control over that as the HOA is in charge of pool maintenance. With so many people staying at these condos and getting directly out of the river and into the pool, sometimes the filter is probably a little overworked. We will definitely make sure to bring this up to the HOA to ensure that the pool is being cleaned properly or inspected to make sure the pump and filter are still working. We hope that you will give us a second chance to show you a perfect New Braunfels escape! Thanks, NBE

Thank you for the 5 star review! We are glad to hear you have enjoyed your stay! Thank you for your feedback, we are always up for hearing how we can improve our units! We hope to host for you again in the future. Thanks, NBE.

Kara, we were never contacted during your stay other than a quick text at checkout with a restaurant recommendation that you requested and I was happy to give. If we had been contacted during your stay we would have been more than happy to make any oversight on cleaning right for your stay. Its very unfortunate you chose leave a very dishonest public review. Thanks NBE

Hello Toni! Thank you for the great review! The pictures taken of the river are not from the balcony as there is a hill that you walk down to get to the river so it cannot be seen from any of the balconies. We are so happy to hear you enjoyed these beautiful condos and the amenities! Thanks NBE

Thank you for the feedback, we are sorry to hear that you have had a bad experience. Unfortunately day time guests are not allowed during the duration of your stay at any time as it is stated in the rental contract, every vehicle needs parking passes in order to park at this complex as it is also stated in our rental contract, you are provided with 4 parking passes when renting this unit. We are sorry to hear that the pool was not usable, if you had given our office a call we would have been happy to get in touch with the complex HOA to fix this issue. We only manage a few units at Waterwheel, we hope that you come back to us to give us a second chance. We manage over 85 properties in New Braunfels, we would be happy to host you again. Thanks, NBE.

April, Thank you for taking the time to share your feedback. We're very sorry to hear about your experience and appreciate the opportunity to clarify a few things. Our team manages only a select number of units within the complex, and we do our best to follow all HOA guidelines to ensure a smooth and consistent experience for our guests. We understand how frustrating it can be to follow the rules while others around you may not appear to be doing the same. We strive to be transparent in our listings and communications, including occupancy limits and wristband requirements set by the HOA. Unfortunately, we do not have control over how other owners or their guests manage their stays, but we do our best to uphold the standards we are given. We sincerely apologize if this led to any confusion or disappointment during your stay, and we truly regret that it impacted your family’s experience. Please know your feedback has been heard, and we’ll continue working to ensure our guests feel informed and supported. We hope you'll consider giving us another chance in the future. Thanks, NBE