2/10 – Terrible
Marie S.
9 oct. 2023
Points forts : Arrivée
Points faibles : Propreté, communication et exactitude de l’annonce.
Weekend spoiled by smelly apartment
This was a weekend away with cousins for a 50th birthday. We arrived around 8pm on the Friday evening after travelling some distance from the north and south. One of the bedrooms had an absolutely awful smell and the velux window had been left ajar, presumably to try and air the room. The carpet was wet as if an attempt had been made to clean it but it was not clean and my white trainer socks were brown having walked over it.
We reported the smell and the wet carpet immediately and they were going to send a housekeeper the next morning. When she arrived she had no cleaning equipment to rectify anything, not even an air freshner.
She then returned to the office and either she lied and said it wasnt smelly or she told the truth and they ignored the matter and sent us an email saying there was "nothing more for them to do".
Shoddy customer service, appalling cleaning. Otherwise, the appartment is well located but is looking tired and definitely should not be described as "Stunnng Living in the Creative Quarter". One of the dining room chairs was ready to break underneath any weight, and all were a bit dirty, kitchen doors were hanging off, the freezer was over frozen and generally the place was a bit grubby.
Marie S.
Séjour de 2 nuits en septembre 2023