Villa Laura in Punta Tramontana - Castelsardo

Unfair and very sly customers who wanted to leave the house for their personal reasons (after only one day) and to be able to access the refund, which they didn’t qualify for, have listed a series of absurd and non-existent problems. It is enough to see all the other reviews to realize our seriousness and professionalism, and that the structure is taken care of down to the smallest detail. I'll just focus on some of the complaints, as they are too far-fetched: I've never said that the “Wifi was terrible”, we have an up to date system installed recently. I have simply explained that unfortunately, the situation in all of Sardinia is not great, and sometimes the internet might be slower for reasons outside of our control. The pool has a hydro-massage function, there is a seating area specifically created for it with 4 jets and 4 seats, and it has heated water as written in the description of the villa. Nowhere does it say that the hot tub is separate. I have not responded to the texts, because I actually came in person to talk and help, which is the reason why I was on the property. Just a few examples: I was there to help when you locked yourselves out of the villa with the keys still inside, and when you couldn't understand how to turn on the dryer. I was always available and everytime we talked you said that everything was perfect. It is totally possible to swim in the sea, and the water is clear with a sandy bottom. The day of your arrival, unfortunately the weather was cloudy and the sea was rough. The villa is not near a busy highway, it is just a road that leads to the nearby town. There is no highway in the area of the villa, as it would be simply impossible to build in such a coastal area. I am sorry that the experience with the villa did not go as expected, because we always do our best to ensure that our guests have a wonderful experience.

Dear Leon, I'm very sorry that you have experienced these minor issues during your holiday. I would like to respond to some of your points. As we explained to you in person, we had extensive work done to get a functional fast internet connection, the issues you had were due to special circumstances (public holiday "Ferragosto", which caused problems all around the island). The cost of the electricity is billed separately, as stated in the description of the villa (here on the website). Furthermore, upon learning of the poor performance of the internet connection, we let it go and did not make you pay the bill. I apologise again for the inconveniences and we are happy to know that you still had a very pleasant stay! Franco