GuestReady - JB Comfort Flat

Thank you, Eva, for your positive review! We're thrilled to hear you found the accommodation clean and well-maintained. We understand that not having an elevator can be inconvenient, and we appreciate your feedback on this aspect. It's something we're continually looking to improve. Regarding the key pick-up and the unexpected city festival, sincere apologies for the inconvenience caused. We aim to enhance this process in the future. Lastly, it's good to know that the cooler temperature was somewhat of an advantage during summer. Your feedback is invaluable, and we hope to welcome you back soon! GuestReady Team

Thank you, Magdalena, for choosing to stay with us and for the perfect rating. It's satisfying to know that your experience was positive, even if there were no specific comments. Should you have any suggestions for your next stay, feel free to reach out. Looking forward to welcoming you and your group back soon! GuestReady Team

Olá Diogo, Agradecemos por escolher ficar conosco e por nos deixar uma avaliação. Esperamos que a sua estadia tenha sido agradável e que tenha aproveitado tudo o que o nosso espaço e a cidade têm a oferecer. Estamos sempre disponíveis para melhorar e ficaremos felizes em saber mais sobre como podemos tornar sua próxima visita ainda melhor. Aguardamos ansiosamente a sua volta. Cumprimentos, GuestReady Team

Thank you, Ines, for taking the time to share your feedback. We're delighted to hear you appreciated the spaciousness and modernity of the flat. However, we're truly sorry for the inconveniences you faced with the key collection service and the towel allocation. These situations do not reflect our standard of service, and we're taking immediate steps to ensure a smoother and more reliable process for our future guests. Rest assured, improvements are already underway. We also apologize for the noise disturbance due to the window insulation. This is being looked into to provide a more comfortable stay for all our guests. Your feedback about the support service is invaluable to us, and we're addressing these concerns to provide a better experience moving forward. We hope to have the chance to welcome you back with a much-improved service. GuestReady Team

Obrigado, Helio, pela sua avaliação e por destacar o conforto do nosso apartamento. Ficamos felizes em saber que a sua estadia foi agradável. Apreciamos o seu comentário construtivo sobre a ausência de elevador e compreendemos que pode ter sido um inconveniente. A nossa equipa está sempre a trabalhar para melhorar a experiência dos hóspedes, e feedbacks como o seu são essenciais para o nosso progresso. Esperamos ter a oportunidade de o receber novamente no futuro. Obrigado por escolher a GuestReady para a sua estadia. Com os melhores cumprimentos, GuestReady Team