I went to Tulum on a solo trip to celebrate my 50th birthday. This is my 18th international rental but first solo trip. The hurricane passed through 4 days before my arrival. Communication with Cece (owner) and Mika (property manager) was excellent. The condo looks exactly like the posted pictures: Perfectly clean and smelled good. They thought of little things like snorkeling equipment, beach towels, and soap for the washer/dryer. Any hurricane damage had been fixed before my arrival. You couldn't tell that they had experienced high winds less than a week before. The furniture is beautiful and functional, inside and out on the patios. Loved the AC units and fans in living room and bedrooms. Netflix was available for me to watch movies.
Puerta Zama is in a great location within Aldea Zama. It's close to the main road so I was able to bike to Tulum town (1.5 miles), Gran Cenote ($15/3.5 miles), Ahua Tulum (4 miles), and Tulum ruins ($4/3 miles). I went to the beach via Ziggy's Beach Club in the Hotel Zone. I ate at dinner at El Capitain (twice/good), Chachalocos (twice/good and cheap), Curry Po Thai (once/expensive but good) and bought breakfast supplies from the Super Aki grocery store. All had fantastic food. For snacks, I got Slurpees from 7-11 convenience store, Ice Cream from Aldo and the gas station close to the condo. I felt safe everywhere I went.
I took the ADO bus from the airport to Tulum town ($13) and hired a taxi from the station to the condo ($10!). The bike cost a little under $40 for 4 days and Mika took care of the rental arrangements. [Note: You can also rent a bike from the Puerta Zama staff]. On the way back to the airport, ADO doesn't run early in the morning, so I rented a private shuttle ($85) at the very last minute.
If I had (very, very minor) recommendations, it would be that (1) I could have used a map. I found one at FreeTulummaps in the Hotel Zone on my bike journey, which was very helpful; and (2) perhaps post instructions for washer/dryer. To be fair, I don't speak any Spanish. I managed to figure out the washer but couldn't get the dryer to work. (Note: I could have called Mika but felt silly to bother her with such little requests and easily hung my wet clothes on the back patio).
This place is excellent. I'm a Type A perfectionist. Mexico was my 14th international country and I've rented other Homeaway/VRBO places. This is my all time favorite. Do not hesitate to rent!