Snowcreek #856, Updated 2 Bedrm + Loft Townhme in Snowcreek Phase 5

Thanks so much for staying with Mammoth Five Star Lodging! We hope you will think of us again for your next visit!

Thanks so much for staying with Mammoth Five Star Lodging! We hope you will think of us again for your next visit!

Thanks so much for staying with Mammoth Five Star Lodging! We hope you will think of us again for your next visit!

Glad you liked the unit! Ian was a great guest and we would gladly have him stay with us again.

Thanks so much for staying with Mammoth Five Star Lodging! We hope you will think of us again for your next visit!

Thanks so much for staying with Mammoth Five Star Lodging! We hope you will think of us again for your next visit!

Thanks so much for staying with Mammoth Five Star Lodging! We hope you will think of us again for your next visit!

We are so sorry you were inconvenienced during your stay! We always strive to make every guest stay as perfect as possible, inspecting every property twice between every departure/arrival. Our staff are human of course, and so even if we hit 95%, that still leaves some issues from time to time for guests to contend with. Unfortunately, this guest never contacted our office to give us an opportunity to correct any of these issues. If you have trouble during your stay, I encourage you to contact your VR manager while you are in the property, as they may well be prepared to handle your concerns. We have 18 full time staff members in our housekeeping, maintenance and guest services departments who we can call upon to resolve problems. If this happens, or if you are concerned about problems with a unit you are considering, please call our offices at Mammoth Five Star Lodging. We have staff available by phone or email, 7 days/week, 9am-6pm (Pacific) to ensure you book exactly the property you want and to address issues that may come up during your stay. We are happy to help if you will just give us the chance. Thanks so much for staying with Mammoth Five Star Lodging! We hope you will think of us again for your next visit!

Thanks so much for staying with Mammoth Five Star Lodging! We hope you will think of us again for your next visit!

Thanks so much for staying with Mammoth Five Star Lodging! We hope you will think of us again for your next visit!

Thanks so much for staying with Mammoth Five Star Lodging! We hope you will think of us again for your next visit!

Thanks so much for staying with Mammoth Five Star Lodging! We hope you will think of us again for your next visit!

We are so thrilled this guest had such a great stay! Ours is a difficult business and it is easy to focus on the problems, but we really appreciate when our guests take the time to let us know we got it right. We work really hard to deliver on the promise of a great vacation, and we appreciate all kinds of feedback. We hope to serve you again soon! Please note that Mammoth Five Star Lodging only manages the interior of the properties we list, as per our contract with the homeowners. Exterior maintenance is typically handled by the homeowners' association and their respective maintenance staff. We acknowledge the issues mentioned about the exterior of the property and want to assure you that these are generally temporary conditions that result from our area's severe weather conditions. It's worth noting that our town recently experienced the most severe winter ever recorded here, with over 900 inches of snowfall leading to collapsed buildings and other infrastructural damages. The recovery process has been ongoing since the snow has melted, and things are steadily getting back to normal. However, these exterior issues did not impact the safety or comfort of the interior, which is our domain and primary concern. The review acknowledged the interior space as being great, which aligns with our commitment to providing high-quality and comfortable accommodations for our guests. We're actively working to address the sliding glass door issue mentioned, as we ensure the full functionality of all features within our properties. Remember, Mammoth Five Star Lodging is here to make your stay as comfortable as possible, and we're always available to answer questions or address any concerns. If you have any questions about the property you are considering, and if you have specific needs or expectations, we have local staff in Mammoth available 7 days per week to talk to you or answer any questions. We know every property on our program and are happy to help to make sure you are booking the best property for your needs and budget. Please call us at 866 Mammoth from 9am to 6pm, 7 days per week.

Thanks so much for staying with Mammoth Five Star Lodging! We hope you will think of us again for your next visit!

Thanks so much for staying with Mammoth Five Star Lodging! We hope you will think of us again for your next visit!

This review is untrue. Mammoth Five Star Lodging conducts the most detailed cleaning and inspection routine in Mammoth in order to ensure we provide a consistently outstanding guest experience, minimize the impact of damage and failures on our guests and protect the interests of our property owners. On every departure we dispatch 3-4 staff members to each property to strip linens, clean and perform the most detailed property inspection in our market. If the next guest arrival is more than a day out, we also conduct an additional Quality Control (QC) check on the day of the next guest’s arrival to ensure nothing has changed in the property since it was prepped. Cleaning mistakes are addressed before the property is approved for guest arrival. Our inspectors test every household system, fireplace, appliance, etc. to confirm proper functionality. We carry laser point/shoot thermometers to test the refrigerator, freezer, oven and water from every tap. We place keys and passes, then photograph them to prove they were present. Our staff fill out an inspection sheet and sign/date it for each inspection, and we keep the records. We keep time/date stamped records for everything, and all of our staff work is computerized and we have records for just about everything. We know exactly what is going on in all of our units, all the time. Charges to guests for damage are exceedingly rare. This unit has a pair of antique snow shoes mounted high on the wall above a walkway. They are not easily reachable, and in the several years we have managed this property, they have survived unmolested. They were there when we inspected this property pre-arrival and one was gone when we inspected post-departure. This is a huge, glaring decoration in the main common area. We didnt miss it before they came somehow. Meanwhile, when we emailed them that we would charge them for the missing snow-shoe, THEY TOLD US WHERE TO FIND IT, not the other way around. They could not have told us to look for it stashed behind furniture if they didn't put it there. If they noticed it there as they claim, they should have called our office to inform us, and we would have believed them. They didn't. Purchasing a stay in a vacation rental involves taking on an important responsibility to care for someone else's home. Managers have to service guests, but are also responsible to secure the property owner's investment. Any hint of property damage should be addressed with your manager right away.