Villa Bella au PGA West

I'm sorry you felt that you had to write a negative review with no truth to it. Regarding communication, there wasn't a missed message as evidenced by the screenshot I sent you when you said you wish there was better communication. One thing guests always leave a review on is how prompt we are if they reach out. Additionally, the pool guy was not sitting around; they were on the floor next to the pool fixing the pool light. (We checked the video surveillance) The pool or linens weren't dirty or ever reported having an issue with them at any time during your stay. When we reviewed the video surveillance after you accused our pool vendor of "sitting around," the video evidences one of your guests expressing satisfaction with the home with a statement of "wow" and describing how beautiful the home is to someone they were face timing. Additionally, not returning to the house for the reason stated is false. The video picked up you asking our property manager about refunding one night because you wouldn't be staying the entire reservation duration. After all, the convention ended on the day you left. We will acknowledge that the AC did stop working on one side of the home. However, we offered to relocate you to another one of our properties when we couldn't get an AC tech to come out that same night. In response, you stated that it was fine as you wouldn't be using that side of the home (the house has three separate AC units). The AC issue was fixed the very next morning. You booked the home with full knowledge that there was a three-night minimum with the true intent of all staying two nights. Sadly, you resorted to the fabrication of lies because you did not get your way with the refund. To all future guests, please do not rely on this review for a proper description of this individual's stay. Please see all other past reviews and reviews on other sites. This property has always exceeded guests' expectations. We will always go above and beyond to any reasonable request made.