Base Camp at Hawks nest. Near many mountain activities!

Hi Senthil, we are glad you stayed with us and thank you for your review. As we discussed, you saw the cleaning crew come in and clean the sheets and so I am very sorry you felt they didn’t smell right and we did refund you half of the cleaning fee when you reported that issue. I also double and triple checked with the crew and they also reassured me they were fresh linens. I am not sure what could have happened. There were about 15-18 towels here. I actually just brought 12 more in this weekend but did not know until reading this review that you did not have enough. In regards to the ice, we do suggest a 4 wheel drive vehicle in the winter in this town and have that stayed on the description of the property. We have a city maintained road as well as a snow shovel on hand for situations like this, when a small snow comes in prior to an arrival. Yes we do have steps on our property. I will keep in mind for future guests to remind them of that.

Jennifer, thank you again for your visit, and as I said, we hate that it ended the way it did. I do, however, want to respond to the review you left as it is not inclusive of several pieces of information. You did request to book the home with pets and we did have a conversation about that. However, you mentioned 2 small dogs and sent their pictures voluntarily. They appeared to be a small beagle mix. We did allow these dogs to be there and said we would charge extra to pay the cleaner and plan for the cleaner to spend extra time that day - as we would have for anyone else (prior to us changing our pet policy as a result of your visit). The dogs you brought are NOT the dogs that were in the pictures. Our cleaners witnessed you leaving with several dogs - one of which was a large fluffy white breed with long hair. We did not approve for these dogs to stay. You checked in and sent us a text saying that the house was great and that you did find mouse droppings in a back corner of a cabinet but that it was still clean and comfortable. I informed you that I was very sorry and that we would certainly let our pest control company to come and do a treatment. Mountain homes can easily get a pest in the house in the cold. And we have a metal roof so any noises outside the house can sound a little different. The pest control company does put mouse treatment boxes in the house, that was why you saw them in the living room. To clarify - they are not snap traps and are safe for pets and children according to the distributor. We have spent many nights in the house and have never seen a mouse. In regards to the cleaner's dismay after check out.... this happened because you booked the house separate from your inquiry. So there was no longer any record of your request to bring pets on the booking information. That is why I had not notified the cleaner in advance about the dogs. But even if I had, you never paid a pet fee because you booked it separate and then never mentioned the pets again nor paid for them. There was NO pet fee paid for these pets and they were not the pets you said you were bringing. The cleaners wash the comforters to the beds when they are used, yes. The entire house was covered in a thick layer of dog hair - even on beds not used. It was hard to even see the carpet. It was on the curtains, in the decorative pine cone centerpiece of the table, and caked on thick to every single blanket in the house. Certainly not what you would find from 2 small beagle breeds. Last, there were items broken in the home. A frame was broken as well as a door pull. There was gummy candy smooshed into the carpet, there was thick/sticky gooey red stuff all over the toilet, baseboards, cabinet doors, and there were sticky handprints all over everything - every window, glass part of the house knob pull, etc. This was not something that could be wiped clean easily. It was a thick gooey substance which the cleaner did originally think was vomit. In addition to all of these items, yes you did depart late. When a house is left in the state it was, the cleaner needs every minute to prepare for the next person. Please, please, Jennifer do not use VRBO again as you are staying in someone's home and personal property. We have used our cleaner for a long time and she had never ever seen anything like the state of the home after you left in any of her properties. For anyone who took the time to read all of this, please feel free to reach out to me directly with any questions or concerns.