Location de Vacances

We regret that these guests chose to present their stay in this way. The only technical issue during their stay was a small amount of condensation water under the indoor air-conditioning unit in the living room. The house has several other air-conditioning units which remained available and operational. As soon as the issue was reported on Saturday, I immediately contacted a repair company. Unfortunately, no technician was available to come out straight away during the weekend. I informed the guests of this and asked them to temporarily switch off the air-conditioning unit in the living room to prevent any further condensation water from reaching the floor while we waited for the technician. The guests nevertheless stayed in the property until the end of their booked holiday. For that reason, we do not believe that their request for a full refund is reasonable or proportionate to the minor technical issue that occurred. Our many other guest reviews, including numerous 5/5 ratings, give a much more representative picture of the condition, comfort and quality of our property. We always take genuine problems seriously and do our best to resolve them as quickly as possible, but we cannot agree with a description that makes this isolated issue appear as though the entire property was unsuitable for use.