🌟 Unique Houseboat Experience on Lake Winnipesaukee - Harborside 🚤🌊

Thank you for taking the time to share your feedback about your recent stay. I’m genuinely sorry to hear that your experience did not meet your expectations. We appreciate your comments and want to address the concerns you raised: Septic Tank and Boat Access: The septic tank pump-out is an essential maintenance task performed from outside the houseboat, and there should not have been any need for entry into the boat itself, except possibly to add a deodorizer to the tank. I apologize if this process caused any confusion or inconvenience and for any lack of communication regarding it. Hot Tub and Maintenance: Our hot tub is inspected twice daily for chemical levels and temperature to ensure it is functioning properly. If you encountered any issues, I regret that we were not able to address them promptly. Key Card: I’m glad to hear that the additional key card was provided quickly. Staff Responsiveness: I’m concerned to hear that you feel some members of our crew were not as helpful or courteous as expected. This is not the standard of service we strive for, and I will discuss this feedback with the team to improve our guest experience. Please note that our staff has a wide range of responsibilities, including time-sensitive tasks related to boaters coming and going, which may have impacted their availability. For future reference, reaching out to us directly through VRBO or the appropriate channels will help ensure that any issues are resolved more efficiently. Thank you