Central Park & Museum Beauty

First of all, thank you for taking the time to share your thoughts. We take every review to heart in order to maintain our five star rating. Consequently we apologize for taking a few hours to respond but we were traveling with limited access to email. However we only received 2 emails opposed to the 4 aforementioned emails re the location and this was in addition to several phone calls regarding this matter. We do recall making special arrangements to accommodate your late check in (after 11PM) due to flight delays. We are especially surprised to hear that you felt that the apartment "could have been cleaner" since you never mentioned this during our phone conversation the day after your arrival and only complemented everything. This could have been easily and immediately rectified. We have been using the same cleaning company for several years and this is a first complaint. We acknowledge that in order to accommodate our tenants, we have a variety of items - all types of spices, cooking supplies and utensils, toys, books, pack-and-play, etc but these are usually appreciated by all. The apartment has a folder with apartment specific information that also includes menus, maps, NYC travel guides and other pertinent NYC information. In addition there is always someone available to answer your questions since either myself, my wife or building manager are available 24/7. As far as the bed, to ensure comfort, every bed has memory foam cover which could be easily removed. Again, a simple phone call could have improved the situation.

We take reviews seriously since we do our best to accommodate our guests. However sometimes we get guests that expect hotel service from an extended stay residence and they’re very hard to please. In this case, we’re challenged several time every almost every day. Since we need to rent the apt to future guests, some want to view it ahead of time and NYC law allows for us to enter the apt with a prior notice. We never ask Karen not to be in the apt, we just asked her when is it convenient for her so we can show it around her schedule. In 15 years of renting, Karen was the first one to complain about this. The apt is advertised correctly on VRBO , so she should not have been surprised by the decor. Since the cleaning girl rushed to accommodate the early check in, she forgot to take out the coffee filter. So even though we just had to clean that area, Karen insisted on a brand new coffee pot, which we accommodated. The hot and cold water are not reversed- it is one handle system. Since Karen requested to check in very early, some of the linens and towels were still in the dryer, when she asked we deliver it to her within minutes. each time she called we resolved it within an hour . We don’t provide foil, Saran wrap, spices, etc since people come to stay for a long time. As far as the mouse- we have an exterminator servicing the building on regular basis. Unfortunately, NYC recently had a rodent problem and sometime they get into the building. This was the only time it happened during her 30 day stay . All the issues she expressing could have been resolved immediately like all the other issues she had. Again we accommodated her request for very early arrival and expressed to her that the apt might no be completely ready, but we’ll address any issue she has after check in. Her main concern was to be able to check in very early in the morning so we feel that this review is not a fair. Since all the issues were resolved quickly, it shouldn’t be impacting the review. As you can see we get 5 stars from most guests and have a lot of return guests.

First we are saddened that the accommodations didn’t meet your expectations. You wrote that you agreed that the description of the apt is accurate. We never claimed to be a luxury accommodation. When you have a high expectations, you should be prepared to pay a lot more. Don’t expect the Ritz Carlton level to be in a walk up brownstone. To the issues you mentioned WIFI :We use the only available WIFI company in our area. Sometimes there are issues with the service and we always address it ASAP. TV: we offered a TV cable package that is above standard . Our guest are welcome to use their Netflix or any other subscription service. For long stays, we are able to adjust the channels at extra cost to the renters but this was never asked for by this renter. We are here to address any issue quickly. If you were missing linens (or anything), you should have let us know. We are committed to quick response time and Always ask I guess to contact us with any requests. As you agreed, all your requests were addressed quickly, unfortunately missing linens were never mentioned by you.

Unfortunately this guest is just retaliating after reading our negative review on him, based on the condition that they left the apt and now few weeks after our review is making false and fabricated claims. Please read all other reviews to get accurate feedback. We take pride in accommodating each and every one of our guests, as we have done for years, and will continue to do so. Best Mark