Luxury Family Home Near Dining, Shops + Zoo

Hi Brad, Thank you for taking the time to share your feedback. We take great pride in our homes and always aim to provide an exceptional guest experience. We make it a priority to check in with guests during each stay—just as we did with you 😊. Since we didn’t hear back, we assumed everything was going well. It’s disappointing to learn about issues like the TV remotes and dining chair after checkout, as we would have been happy to address those right away. We keep extra batteries and spare remotes on hand, and our team could have quickly repaired or replaced anything needed. It’s also worth noting that you arrived and entered the property before the approved check-in time, while our previous guests were still departing. Early check-ins must be pre-approved so our cleaning and inspection teams can properly prepare the home. Entering early can unfortunately disrupt that process. As a small, family and female-owned business, communication and respect for check-in policies mean a great deal to us. We work hard to accommodate every guest while maintaining the high standards we’re known for. We appreciate you staying with us and wish you all the best on your future travels.

Hi Amber, We’re so glad to hear you found the home cute, clean, and charming, and we truly appreciate you taking the time to share your feedback. We take great pride in our properties and always strive to deliver an exceptional guest experience. With over 1,100 positive reviews across this home and our other San Diego listings, maintaining high standards of hospitality, comfort, and accuracy is something we care deeply about. We do our best to be as transparent and detailed as possible in each listing, and we’ve never received concerns about these specific details from previous guests—such as parking, bed sizes, or bathroom space. Many guests have actually noted how convenient it is to have two dedicated parking spots in the heart of North Park, where parking can otherwise be a challenge. As for the beds, each one is accurately listed and measured, so it sounds like there may have been some confusion when reviewing the photos online. Regarding the cowboy pool, it’s designed to be easily used—guests simply pull the lightweight covers off and fill it as desired. It’s one of our most-loved features, especially when heated! We also provide multiple full-length mirrors throughout the home and pool house to make getting ready simple and enjoyable. We always make a point to check in during each stay—just as we did with you 😊. Since we didn’t hear back after your initial check-in, we assumed everything was going smoothly and that you were enjoying your visit. We truly wish you had reached out if anything felt off, as we would have been happy to help right away. I also want to kindly mention that when we offered you an early check-in option at our standard rate of $35 per hour, your response was quite dismissive and called the fee “crazy.” As a small, family and female-owned business, we do our best to accommodate requests whenever possible while also supporting our cleaning teams and maintaining fair operations. These small fees help cover the cost of additional staffing and preparation time so we can continue providing the level of service and quality we’re known for. We truly value open and respectful communication from our guests, as it helps us make each stay as smooth as possible. Our goal is always to provide a welcoming and well-maintained space where guests can relax and feel at home. That said, we sincerely appreciate you staying with us and wish you all the best on your future travels.