Farmhouse Hideaway Near Grandfather Mountain

Thank you for choosing Sugar Mountain! It was a pleasure to have you here! We love to hear that our guests had everything they needed! We are glad that you enjoyed your visit! Please come again!

Thank you for choosing Sugar Mountain! We are glad you enjoyed your stay overall. Since there is no construction going on at this home, we are not sure what you are referring to. This house only has a storage room downstairs, but there is no work being done. We do appreciate your suggestions and will use them for future improvements. Please come visit again!

We are so glad you enjoyed your stay and loved your house choice! We appreciate your kind comments! Please come visit us again!

Thank you for all of your kind compliments! We are so pleased that you enjoyed your stay and hope you come again!

We are so glad that you enjoyed your stay. We hope that you will visit with us again soon.

We are so glad you enjoyed your visit to Sugar Mountain and to 177 Green Cove. It was a pleasure to have you! Thank you for all of your helpful comments. We will make suggestions accordingly! We hope you are able to return soon!

Thank you for the 5 star review! We are thrilled that you enjoyed your stay and hope to see you again soon.

We are thrilled that you enjoyed your stay and hope you will come visit with us again. Thank you for the wonderful review!

We are so happy to hear that your stay was enjoyable and that you were able to be entertained by our woodland creatures. They are one of the many joys of living in the high country. We hope that you will visit with us again soon.

We are glad you enjoyed the location. We do apologize that housekeeping was not sent out to follow up. There was a miscommunication in the office. We did send an apology and refunded the cleaning fee. Our office was undergoing construction that day, and our computers and phones were not working for much of the day. This is not our normal response to any problems our guests may have.

We are delighted that you enjoyed your stay, and do apologize about the outdoor concerns. We do have very high winds in this region frequently and it is hard to keep everything in place sometimes. We will look into the landscaping issues.

We at RRR are very sorry that you were unhappy with the choice you made for a rental property. While we understand your misunderstanding about the air conditioning, there was no intentional deception in the description. The house does have air conditioning, as stated in the description. There is nowhere that it says "central air conditioning". When you called our office, you were very angry, accusing us of lying and being deceptive. We are sorry that you thought we were rude for saying that we did not try to deceive anyone. We apologized for the misunderstanding and even sent a maintenance person over to make sure the A/C units were working correctly, and they were. When we asked if you were comfortable, it was to see what we could offer to make you comfortable, not to "gaslight" you as you claim. "Gaslighting is a form of emotional abuse where one person manipulates another into questioning their own sanity and is a tactic used to gain control in a relationship", according to the definition. No one at RRR would ever practice this method on anyone. We strive to maintain integrity in our business and do what we can to make our guests comfortable. In the future, we will try to distinguish if a unit has central air or just an air conditioner, both of which essentially cool the air. We did not offer a refund since the unit does have air conditioning, and that was your only complaint. We are not dishonest, and it is unfair to say that based on your misunderstanding.