Lxry 4 BR, Heated Pool/Spa, Large Game Room, near Seaworld/Six Flags (St1)

Thank you for your feedback. We are delighted that you enjoyed your stay at the house. We hope to have you again very soon!!!

Thanks for your positive feedback!!! We would love to have you at the house again!!!

Thanks for your positive feedback. We appreciate it!!!

Ms. Erin is totally inaccurate about me and about the situation that transpired during her stay at the property. The house she is referring has been heavily rented. A lot of guests have had great experiences at that house and in the other 4 houses that I rent. I have a very good record as a host and I have a Super Host status on Airbnb. Ms. Erin was very rude. She used epithets and expletives when I was politely trying to communicate with her. First, it turns out that there was nothing wrong with the AC. An AC warranty repairman has since come to the house twice and said that there was nothing wrong with it. It had simply been misused and programmed by a previous guest. For that reason it appeared not to be working during Ms Erin’s stay. Second, it is not true that I knew that the AC was not working prior to Ms. Erin arriving at the house. There was a guest that checked out right before Ms. Erin checked in and they did not say anything about the AC. Third, as soon as I found out that there might be problems with the AC, I had an AC guy come to the house, which was very difficult and expensive, given that it was a Sunday and the 4th of July weekend. The AC guy said that the AC needed a part, which he would have to purchase and come back the next day to fix the issue. The AC guy called me back the next day (July 4th) and said he could not find the part because all the AC supply stores were closed. It turns out that the AC guy was either lying and was incompetent because nothing was wrong with the AC, as the home warranty technician later found out. Third, I maintain communications with Ms. Erin throughout the process. Immediately after I found out that the AC situation could not be resolved on the same day, I bought extra fans. I also offered Ms. Erin an extra night stay. However Ms. Erin was very rude. She would not even let me speak. She used epithets and expletives against me. Fourth, the next day, on July 4th, at the request of Ms. Erin’s husband, I bought air conditioning window unit for all the rooms and the living rooms. This cost me almost $2000. I asked him if everything would be fine now that all the rooms and living rooms had AC window units and if I could just have the AC be looked by a home warranty technician, who is more trustworthy, rather than the emergency AC technician. He said yes. The earliest day The home warranty technician could come to the house was the day Ms. Erin was checking out.