We found the house spacious and comfortable, in a beautiful location and close to Glenwood Springs and our activities. However, we had major concerns with the kitchen, specifically the kitchen faucet, which was not working and was a major inconvenience in cooking and cleaning the dishes. The coffee pot did not work, requiring us to go into town for coffee each morning.. Half of the electrical outlets and two burners on the gas range did not work. And there were ants by the back door. When we checked in, the cleaning people said the faucet was not working and a plumber would be coming to fix it. When the plumber did not come, we called the host three times during the weekend and texted twice to advise the host the plumber had not come and the coffeepot and the electrical outlets were not working. No one answered our calls and no one called us back. The text responses we got were standard messages that the host would check with the team. When I asked the host for a partial refund for the problems we had in the kitchen and with our communications, the host basically called me a liar about the kitchen faucet, said it was working perfectly when we left, and I had not tried to contact the host about the problems to get them fixed. Although the host says guests are treated like family, we feel we were ignored while we were there, and treated poorly in our subsequent communications. And we do not feel this property was worth the 1,400 a night we paid for it.