10/10 – Excellent
Stacey P.
18 avr. 2024
Points forts : Propreté, arrivée, emplacement et exactitude de l’annonce.
Points faibles : Communication
The good and the bad
Communication and instruction prior to arrival was excellent and the property is exactly as described. The unit is located right by the pool which was fantastic! We also found a closet full of beach toys, beach chairs, floaties, pool noodles and more! Beds were comfortable and we had everything we needed in the kitchen (except a cookie sheet, could have used one of those). Unfortunately, this positive experience was marred by an air conditioning issue that arose. We contacted the property manager on Saturday. Despite following up again on Sunday morning and again in the afternoon, we received no response until Sunday afternoon when we were informed that maintenance is unavailable on weekends. With temperatures reaching 86 degrees inside the house, sleeping was uncomfortable despite opening all doors and windows. We also paid extra for a late check out, however the property management forgot to update our door lock code and we found ourselves locked out of the house for a period of time, adding unnecessary stress to our departure.
While the property itself was lovely and the location perfect, the lack of responsiveness from the property manager regarding the A/C and the late check-out mishap significantly impacted our stay. This could be a great rental option but potential renters should be aware of limitations in weekend support.
Despite being promised a call from a manager on Monday to discuss these issues, I had to reach out again and was eventually offered a small refund.
Stacey P.
Séjour de 5 nuits en avril 2024
