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2/10 â Terrible
Jeffrey S.
17 juin 2025
Broken amenities and promises
The code to access the laundry key was not provided so we couldnât do laundry the first day and spent a long time trying to get access. We wasted a day doing laundry the next day that we would have done when we arrived. The oven did not function at all. The dishwasher had a major leak. None of these were fixed despite assurances and waiting around for technicians. The roof leaked during a heavy rain and we had to put buckets out and clean up the water (which was likely contaminated with iguana feces from the animals that lived on the roof). This water fell on our kitchen table and ruined a lot of food. The washer/dryer took 4 hours for each load. We were not allowed to flush toilet paper (according to signs we could only read upon arrival) so the whole place smelled bad pretty quickly. When we complained about anything the manager and Vacasa just delayed and made promises they would address things which they never did. We spent so much time on the phone and dealing with the problems with the property that we had very little time to enjoy our stay and it was marred by stress and inconvenience. We requested a relocation and were told that none was available. Iâm going to report Vacasa to the Better Business Bureau if we do not get a satisfactory refund.
