2/10 – Terrible
Sara C.
21 avr. 2024
Points faibles : Propreté, arrivée, emplacement et exactitude de l’annonce.
Either a scam or really inconsiderate hosts
I booked a 30 day stay over Christmas for my elderly parents to celebrate my mom being 1 year cancer free. I got a notification from the property managers 3 days before departing for this 1 month-long trip that it was canceled.
In the ensuing dozens of emails and calls, it turns out the hosts on a whim decided they wanted to return home a few days early. That's that. I suggested many alternatives: Could we then start our trip a little early and vacate before they arrived? Could they stay in a hotel for a few days? Could we pay more? Could we leave early and vacate for them paying the same price? But, it was apparently extremely important that they wanted to come home early and completely disrupt the month long trip.
In the end, we had to, on our own, find a subpar other rental last minute, and, the kicker is, the host never officially canceled our trip on VRBO and STILL HAS THOUSANDS OF DOLLARS OF OUR MONEY. We got a partial reimbursement, but not whole.
Either these people are crooks or they're extremely inconsiderate. Either way, what a stressful way to "celebrate" what was supposed to be a nice family trip for my mom recovering from cancer.
Sara C.
Séjour de 30 nuits en décembre 2023