ON THE SAND! Beachfront Seal Beach CA 3bd 3ba home

Unfortunately, Angelica went to the wrong home. The building consists of 3 units. The 'upper" penthouse listed on VRBO and other rental platforms is NOT under construction and is exactly as described. There is a lower bottom level home which is clearly described in the property information and that home is being remodeled. The home listed on VRBO and other rental sites is UNIT#1 as described on arrival instructions and NOT Unit#4 which is being remodeled. Although I somewhat understand the confusion when arrival is in evening and dark, but its important to clearly read and understand arrival instructions and in doing so this entire situation could have been avoided. We have had no issues with guests arrivals who followed instructions and I'm sure those highly rated reviews are posted. Should there be any questions regarding this information, please reach out and I will be happy to help.

It was quite unfortunate given the circumstances and the exceptional ratings we have had before and after this stay. Our building is currently undergoing a complete renovation, which is why we offered a significant discount of almost $200 per night on the nightly rate. We provided a 20-item spice rack which included salt and pepper located in pantry. When we received a complaint about the internet, we promptly addressed the issue in minutes with a quick phone discussion on the first day of the stay. We had the renter switch to a different WIFI network, which immediately resolved the problem. Additionally, we tested the internet speed and confirmed it to be at 500 Mbps. During the winter months, the city constructs a sand berm to protect against winter storms, which is typically removed before summer. The beach is cleaned daily by sand-filtering tractors, and any remnants are usually washed up from the sea, as is common with most beaches after a storm. We feel genuinely sorry that this renter did not have the experience they were hoping for, especially considering the price point was well below market value. We also accommodated their requests for early arrival and late checkout, both of which were granted without hesitation. Our team works tirelessly to provide an exceptional experience for all our guests.