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Experience Modern Luxury at Desert Hideaway

Galerie de photos de l’hébergement Experience Modern Luxury at Desert Hideaway

Piscine
Cuisine privée
Terrasse/patio
Chambre
Chambre

Avis

9,8 sur 10 – 
Exceptionnel
3 chambres2 salles de bain6 personnes

Commodités populaires

  • Piscine privée
  • Baignoire à remous sur place
  • Stationnement intérieur disponible
  • Animaux de compagnie acceptés
  • Cuisine
  • Laveuse

Explorez la région

Afficher sur la carte
Palm Springs, CA
  • Place, Palm Springs Square Shopping Center
    ‪7 min à pied‬
  • Place, Office du tourisme de Palm Springs
    ‪2 min en voiture‬
  • Place, Elvis Honeymoon Hideaway
    ‪5 min en voiture‬
  • Airport, Palm Springs, CA (PSP-Aéroport international de Palm Springs)
    ‪13 min en voiture‬

Chambres et lits

3 chambres (6 personnes)

Chambre à coucher 1

1 grand lit

Chambre à coucher 2

1 très grand lit

Chambre à coucher 3

1 très grand lit

Salon 1

1 canapé-lit (double)

2 salles de bain

Salle de bains 1

Baignoire · Toilettes · Douche uniquement

Salle de bains 2

Baignoire · Toilettes · Douche uniquement

Espaces supplémentaires

Cuisine
Nombre de salles de séjour
Jardin

À propos de cet hébergement

Experience Modern Luxury at Desert Hideaway

Summary:

City ID# 041560



In Palm Springs, most things are iconic: the architecture, art scene, golf courses, luxury shopping, and certainly the celebrity clientele.



The Space:

Desert Hideaway is no exception. This fully updated home has modern interiors, luscious landscaping, and a private heated pool on par with those of Palm Spring’s famous resorts. Contemporary stonework surrounds the crystal-clear water of the pool, while waterfalls flow from the connected hot tub, filling the entire back yard with relaxing sound. Looming above the pool and hot tub, mountain views fill the horizon, and this is only the beginning of the home’s one-of-a-kind features.



The home’s colorful design begins in the living room where seating is arranged around a large screen smart tv. Included is a sleeper sofa to provide extra sleeping space for your group. Just beyond is the bright kitchen with its stainless steel appliances, wide island, barstool seating, and a range of cooking tools. Always a central part of the home, this space is equipped for both the preparation and enjoyment of food at home. A formal dining space is set for 6. If you’re enjoying dinner and a drink, make use of the dedicated bar cart.



In addition to the opulent heated salt water pool and hot tub, the backyard is teeming with space to enjoy the outdoors and your company. Use the outdoor BBQ and grill up a meal to share al fresco at the outdoor dining table with seating for 6 and an umbrella to keep you shaded. The colorful design inside is carried outside with bright lounging chairs and matching umbrellas that line the pool, while Adirondack chairs surround an outdoor fire pit perfect for evening bonfires under the stars.



This home sleeps 6 guests between 3 private bedrooms, each with luxury linens, lots of natural light, and pops of bright color.



Bedroom #1 has a queen size bed and smart tv. This room’s wide windows overlook the front porch and gorgeous front landscaping.



Bedroom #2 has a king size bed and smart tv.



Bedroom #3 is the primary suite with a king size bed, smart tv, and ensuite bathroom with walk-in shower. Sliding glass doors provide views of the pool area and mountains beyond, as well as direct access to seating on the outdoor patio.



THINGS TO NOTE:

- This home has an additional full bathroom with shower/tub combo.

- A queen sized sleeper sofa with Simmons Beauty Rest mattress is provided in the living space and ideal for two children under the age of 12.

- Parking available in the two-car garage and driveway.

- Washer and drying available.

- Ceiling fans are installed throughout the house for your comfort.

- The private pool can be heated at an additional cost of $100/day, which also includes spa heat ($50/day for spa heat only) between the months of October through May. (This is 100% optional) Please contact us if you are interested in pool heat at least 48 hours in advance of your arrival date. Pool heat cannot be added after arrival. Fee will need to be collected after booking has been confirmed.

- Pool is salt water.



• Pool & Spa Heating Policy

Please be aware that the pool and spa heating fee is not included in the total booking charges and must be paid before check-in. Pool heating is available October through May, and requests should be made at least 48 hours prior to your arrival.



Depending on the property, the pool heating fee may cover both the pool and spa if the system allows. For properties where the pool and spa operate on separate heating systems, a separate fee is required for spa heating only. Each property has unique pool controls and systems.



-For stays 28 nights or longer: A deposit of $1,500/month is due prior to check-in to cover the cost of utilities for this home. Once utilities are deducted from this deposit at the end of your stay, the remainder will be returned. If the cost of utilities should exceed the allotted $1500/month, please note that guests are required to cover the difference. Customer Care team will coordinate payment of the deposit. This includes pool/spa heat.



- Primary guest must be at least 25 years of age.

- Please note that this home can accommodate up to 2 Dogs, with an additional Pet Fee of $35 per day. This fee is not included in your final booking price. If you are bringing Dogs, please contact our Customer Care Team after booking to pay the pet fee.



The location of this home is as appealing as it’s beautiful design. When you’re feeling active, Downtown Palm Springs is just a quick 15-minute bike ride down the street or a 45-minute leisure walk. The drive couldn’t be easier with just 5 minutes separating you from Downtown. The mountains are of course directly behind the home with the popular attraction of the Palm Springs Aerial Tramway within 5 miles of the home.



Make the most of your easy access to Palm Springs which has plenty to explore from its central shopping district with vintage boutiques, interior design shops, chic restaurants, and art galleries to nature adventures like hiking, horseback riding, and biking. Be sure to visit the hot springs, golf courses, and spas which the area is known for. Palm Springs is an amazing geographic location that also puts you within range of day trips to places like Joshua Tree National Park and Coachella.



Grand Welcome #3194



Please note that requests for late checkout must be received no later than 10:00 AM local time on the day prior to your departure. Early check-in and late checkout are based on availability and require approval, and may be subject to an additional fee of up to $60.00 depending on the number of additional hours requested. Please feel free to contact us if you are interested in arranging.



Other Things to Note:

'- Pool and Spa Fees: $50 per day for spa only and $100 for pool and spa.

• Pool & Spa Heating Policy

Please be aware that the pool and spa heating fee is not included in the total booking charges and must be paid before check-in. Pool heating is available October through May, and requests should be made at least 48 hours prior to your arrival.



-Pool Heating $100 per day, If you would like the pool heated please make sure to ask about its availability prior to booking and add no later than 48 hours prior to arrival. It must be heated for the full length of your stay and cannot be added during. -Our pools usually heat to about 20 degrees above the ambient outside temperatures with the max temperature set to 86 degrees. While Palm Springs is warm most of the year, we do experience cold fronts that affect how warm the pools can get when heated. Please keep this mind for your trip if booking during Palm Springs colder months. Thank you!



- This home will be stocked with a starter set of consumables such as soaps and paper products. Guests are advised to either bring or purchase additional after arrival.



If you are bringing a pet - the pet fee is not included in this total price. An additional pet fee will be applied after booking is complete. A maximum of 2 pets can be brought to the unit. If you have any questions or concerns please feel free to contact us. $35/Day

Ajoutez des dates pour connaître les prix

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Règles de l’hébergement

Arrivée après 16 h 00
Âge minimum pour la location : 25 ans
Départ avant 10 h 00
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Enfants

Enfants autorisés : de 0 à 17 ans
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Événements

Événements non autorisés
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Animaux de compagnie

Animaux de compagnie autorisés
Charge may apply
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Fumeurs/non-fumeurs

Hébergement non-fumeurs
Smoking is never allowed inside or outside the property. Parties or events of any kind are not allowed. Do not move or rearrange the furniture. Ple...

Renseignements importants

À savoir

Numéro d’enregistrement de l’hébergement : 041560
Nº de l’hébergement : 4137642vb
Des frais pour toute personne supplémentaire peuvent être facturés et dépendent de la politique de l'hébergement
Une pièce d'identité officielle avec photo et un dépôt de garantie en espèces, par carte de crédit ou par carte de débit, peuvent être demandés à l'arrivée pour couvrir tous frais imprévus
Les demandes spéciales, qui ne peuvent pas être garanties, sont soumises à disponibilité à l'arrivée et peuvent entraîner des frais supplémentaires
Les fêtes et les événements de groupe sont interdits
L'hôte a indiqué que l'hébergement était équipé d'un détecteur de monoxyde de carbone
L'hôte a indiqué que l'hébergement était équipé d'un détecteur de fumée
Cet hébergement comprend les dispositifs de sécurité suivants : un extincteur et une trousse de secours

À propos du quartier

Palm Springs

Cette maison de vacances vous donne rendez-vous à Palm Springs, plus précisément dans le centre-ville. Profitez de votre séjour dans la région pour visiter les célèbres Santa Rosa and San Jacinto Mountains National Monument et Elvis Honeymoon Hideaway, ou vous en mettre plein la vue aux emblématiques Palm Springs Convention Center (centre de congrès) et Moorten Botanical Garden. Envie de vivre un moment unique lors de votre séjour ? Consultez l'affiche des fantastiques Casino Agua Caliente et Big League Dreams Sports Park (complexe de softball), et préparez-vous à vibrer ! Envie de faire le plein d'aventures ? La région a pile ce qu'il vous faut ! Profitez de votre séjour pour vous adonner à des activités telles que les balades en vélo.
Carte
Palm Springs, CA

À proximité

  • Palm Springs Square Shopping Center - 7 min à pied - 0.6 km
  • Santa Rosa and San Jacinto Mountains National Monument - 15 min à pied - 1.3 km
  • Office du tourisme de Palm Springs - 2 min en voiture - 1.5 km
  • Ruth Hardy Park - 4 min en voiture - 1.9 km
  • Elvis Honeymoon Hideaway - 5 min en voiture - 1.5 km

Transport

  • Gare de Palm Springs - 12 min en voiture
  • Palm Springs, CA (PSP-Aéroport international de Palm Springs) - 14 min en voiture

Restaurants

  • ‪Billy Reed's Restaurant Bakery & Bar - ‬7 min à pied
  • ‪Rick's Desert Grill - ‬12 min à pied
  • ‪Denny's - ‬18 min à pied
  • ‪Del Taco - ‬7 min à pied
  • ‪Boozehounds - ‬5 min à pied

Foire aux questions

Experience Modern Luxury at Desert Hideaway possède-t-il une piscine?

Oui, cet établissement propose une piscine.

Combien cela coûte-t-il de séjourner à Experience Modern Luxury at Desert Hideaway?

En date du 10 mai 2026, les prix trouvés pour un séjour d’une nuit pour deux adultes à l’hébergement Experience Modern Luxury at Desert Hideaway le 21 mai 2026 commencent à 492 $ CA, taxes et frais en sus. Ce prix est fondé sur le plus bas prix par nuit des 24 dernières heures pour des séjours dans les 30 prochains jours. Les prix sont sujets à changement. Choisissez vos dates pour obtenir des prix précis.

Experience Modern Luxury at Desert Hideaway accepte-t-il les animaux de compagnie?

Oui, cet hébergement accepte les animaux de compagnie.

Combien coûte le stationnement à Experience Modern Luxury at Desert Hideaway?

L’hébergement dispose d’un stationnement sur place.

À quelle heure est-il possible d'arriver à Experience Modern Luxury at Desert Hideaway?

L’arrivée est possible à partir de 16 h.

À quelle heure doit s'effectuer le départ à Experience Modern Luxury at Desert Hideaway?

Le départ est à 10 h.

Où se situe Experience Modern Luxury at Desert Hideaway?

Little Tuscany - propriété de vacances se trouve à moins de 15 minutes de marche des sites suivants : Palm Springs Square Shopping Center et Montagnes de San Jacinto. Santa Rosa and San Jacinto Mountains National Monument et Office du tourisme de Palm Springs se trouvent également à moins de 2 km.

Avis

9,8

Exceptionnel

Les avis sont présentés en ordre chronologique, soumis à un processus de modération et vérifiés, à moins d’indication contraire.
En savoir plusS’ouvre dans une nouvelle fenêtre
Note de 10 – Excellent, d’après 26 avis sur 29.
Note de 8 – Bien, d’après 2 avis sur 29.
Note de 6 – Acceptable, d’après 0 avis sur 29.
Note de 4 – Médiocre, d’après 1 avis sur 29.
Note de 2 – Terrible, d’après 0 avis sur 29.

9,8/10

Propreté

9,8/10

Arrivée

9,4/10

Communication

9,8/10

Emplacement

10/10

Exactitude de l’annonce

Avis

Avis vérifié

10/10 – Excellent

Tracy B.

Points forts : Propreté, arrivée, communication, emplacement, exactitude de l’annonce
Great location! Great pool!
Séjour de 5 nuits en mars 2026
Avis vérifié

10/10 – Excellent

Kara M.

Points forts : Propreté, arrivée, communication, emplacement, exactitude de l’annonce
Property was clean, communication from host was timely. We enjoyed our stay.
Séjour de 4 nuits en mars 2026
Avis vérifié

10/10 – Excellent

David O.

Points forts : Propreté, arrivée, communication, emplacement, exactitude de l’annonce
The amenities were excelent.
Séjour de 15 nuits en février 2026
Avis vérifié

10/10 – Excellent

Allison B.

Points forts : Propreté, arrivée, communication, emplacement, exactitude de l’annonce
We loved this house! Very clean and comfortable. The backyard was perfect for lounging by the pool. It was an easy walk into town to many restaurants and shops, or a quick car ride to just about anywhere. The neighborhood felt very safe. Would highly recommend.
Séjour de 4 nuits en mars 2026
Avis vérifié

8/10 – Bien

CASofPoway c.

Points forts : Propreté, arrivée, communication, emplacement, exactitude de l’annonce
We absolutely loved having the pool and spa!
Séjour de 3 nuits en janvier 2026
Avis vérifié

10/10 – Excellent

Sara K.

Points forts : Propreté, arrivée, communication, emplacement, exactitude de l’annonce
We had a great stay at this property and would absolutely come back. The outdoor space was exactly what we were looking for—beautiful, relaxing, and perfect for spending most of our time outside enjoying the pool and spa.A couple days into our stay, we did run into a small issue with the spa, but the team was incredibly responsive. They had a technician out within the hour, and everything was up and running again quickly, which we really appreciated.Check-in and check-out were both super easy and completely contactless, which made the whole experience feel seamless and stress-free.Overall, a wonderful stay with great communication and a fantastic backyard setup—highly recommend!
Séjour de 5 nuits en mars 2026
Avis vérifié

10/10 – Excellent

Harris S.

Points forts : Propreté, arrivée, communication, emplacement, exactitude de l’annonce

Fine place

Fine place
Séjour de 3 nuits en avril 2025
Avis vérifié

10/10 – Excellent

Christine B.

Points forts : Propreté, arrivée, communication, emplacement, exactitude de l’annonce

Excellent experience

Everything about this property was perfect. Everything we needed was provided. Highly recommended!!
Séjour de 6 nuits en mars 2025
Avis vérifié

10/10 – Excellent

Sidney C.

Points forts : Propreté, arrivée, communication, emplacement, exactitude de l’annonce

Tennis players & Nurses

Adorable house, very clean, loved the backyard and safe neighborhood
Séjour de 3 nuits en mars 2025
Avis vérifié

10/10 – Excellent

Damon N.

Points forts : Propreté, arrivée, communication, emplacement, exactitude de l’annonce

Great place great hot tub with mt view.

Wonderful property. Amazing view of the mountains from the hot tub, very quiet street but close to everything.
Séjour de 3 nuits en décembre 2022
Avis vérifié

10/10 – Excellent

Wendy L.

Points forts : Propreté, arrivée, communication, emplacement, exactitude de l’annonce

Great time!

This property was great- thank you!
Séjour de 3 nuits en mai 2023
Avis vérifié

10/10 – Excellent

Cindy T.

Points forts : Propreté, arrivée, communication, emplacement, exactitude de l’annonce

Vacation

Had a great time !
Séjour de 3 nuits en mars 2024
Avis vérifié

10/10 – Excellent

Lily G.

Points forts : Propreté, arrivée, emplacement et exactitude de l’annonce.

Great house!

Cute house with all the necessities and in a great location
Séjour de 5 nuits en mars 2023
VrboOwner a répondu le 24 mars 2023
We are thrilled you have stayed in one of our Grand Welcome homes and would love to invite you back in the future. Please let us know what we can do to make your stay even better for next time!
Avis vérifié

10/10 – Excellent

Diane N.

Points forts : Propreté, arrivée, communication, emplacement, exactitude de l’annonce

Met our high expectations!

Renovated home, excellent pool and spa, quality comfortable beds and bedding, well-equipped kitchen and beautiful area/neighborhood location.
Séjour de 3 nuits en novembre 2022
VrboOwner a répondu le 29 nov. 2022
Thank you for your review! We are so happy to hear your Grand Welcome Vacation experience and hope to host you again soon, either here or at one of our many locations across the country.
Avis vérifié

10/10 – Excellent

kathleen w.

Points forts : Propreté, arrivée, communication, emplacement, exactitude de l’annonce

Thanksgiving Get Away

We had a wonderful stay! We were there for a week and it was so nice and peaceful. The property management was the best! We had a little pool issue and they resolved it right away with great communication and kindness. The place is set up beautifully and had everything we needed. I highly recommend this property! We will be back in the spring. Thank you!
Séjour de 7 nuits en novembre 2024
Avis vérifié

10/10 – Excellent

Rob and Matt W.

Points forts : Propreté, arrivée, communication, emplacement, exactitude de l’annonce

Great house for a pool vacation

The pool and hot tub were quite nice. The house itself is nicely set up and clean. New remodel.
Séjour de 4 nuits en octobre 2022
VrboOwner a répondu le 25 oct. 2022
Thank you so much for leaving your feedback and we're very happy to hear about your experience. Looking forward to hosting you again in the future!
Avis vérifié

8/10 – Bien

Liz R.

Points forts : Propreté, emplacement et exactitude de l’annonce.

nice!

property was nice and as expected. downside: there is a dog next door that was crying for a lot of one weekend day, which was pretty depressing.
Séjour de 3 nuits en janvier 2025
Avis vérifié

10/10 – Excellent

Michael S.

Points forts : Propreté, arrivée, communication, emplacement, exactitude de l’annonce

NIce getaway

I would recommend this house to friends and family.
Séjour de 2 nuits en décembre 2022
VrboOwner a répondu le 6 janv. 2023
Thank you for your review! We are so happy to hear your Grand Welcome Vacation experience and hope to host you again soon, either here or at one of our many locations across the country.
Avis vérifié

10/10 – Excellent

Dina B.

Points forts : Propreté, arrivée, communication, emplacement, exactitude de l’annonce

Birthday Trip

The pictures are an accurate representation of the house. It was great for 3 of us. The kitchen has everything one would need to do basic cooking. It is close to downtown. It is clean. The pool is great--I used it every day. I only wish the living room had a couple more seating options. At night, watching a movie together was a little tight and uncomfortable. I would (and probably will) reserve this house again.
Séjour de 5 nuits en janvier 2023
Avis vérifié

10/10 – Excellent

Voyageur vérifié

Points forts : Propreté, arrivée, communication, emplacement, exactitude de l’annonce

Awesome well located home with gorgeous view and pool

The house is very well located close to downtown and close to highway axis. The pool and hot tub were amazing. They were clean and the heating of the pool and hot tub made it very nice for us. We used one or both every day. The view of the mountains from the pool was spectacular. We stayed when it had snowed at the top of the peaks and with the clouds lightly swirling around it was amazing. This home would easily sleep 6, but we stayed as a couple for our anniversary of 44 years. We only cooked a little and the needed supplies were all there. and all the appliances worked great. There is even a wine refridgerator.
Séjour de 6 nuits en janvier 2023
VrboOwner a répondu le 3 févr. 2023
Thank you for your review! We are so happy to hear your Grand Welcome Vacation experience and hope to host you again soon, either here or at one of our many locations across the country.
Avis vérifié

10/10 – Excellent

Katie D.

Points forts : Propreté, arrivée, communication, emplacement, exactitude de l’annonce

Fantastic Palm Springs Home

We had an excellent time staying at this home over the winter holiday. Check-in and communication with the property management company was very easy. The home was clean and well-appointed. The beds were comfortable and there were plenty of towels. We had all of the basics and plenty of kitchen cooking supplies. The pool and hot tub were top notch. We paid to have the pool heated as it was December. The kids played all day. View of the mountains was beautiful. We did not use the fire pit, but it looked nice. The location is near downtown Palm Springs- 1.5 mile walk/drive. It is a quiet neighborhood. We would definitely stay here again.
Séjour de 6 nuits en décembre 2022
VrboOwner a répondu le 20 janv. 2023
Thank you for your review! We are so happy to hear your Grand Welcome Vacation experience and hope to host you again soon, either here or at one of our many locations across the country.
Avis vérifié

10/10 – Excellent

Janna M.

Points forts : Propreté, arrivée, communication, emplacement, exactitude de l’annonce

Quiet

We bring our dogs with us to Palm Springs over the 4th of July to get some peace and quiet. Our very urban Downtown Anaheim neighborhood is awful with illegal fireworks. Our dogs get very scared. Not 1 time in this wonderfully located property did we hear 1 firework. We got the best night sleeps in the very comfortable king size bed. Fans in every room help with keeping this perfectly appointed home comfortable. We cooked all our meals there with a bbq right outside the back door hooked upto natural gas. The ice maker could keep up with lots of drinks being made. Lots of beach towels are rolled up right at the back door. The saltwater pool is one of the best we have ever had at a PS vacation Rental. Long, with a beautiful spa. Great for swimming laps in the morning and floating in full sun all day.The lighting at night was georgous. There is no patio cover off the back of the house but they provided plenty of umbrellas. No prickly cactus in the backyard. Great for the pups. Artificial turf on the side of the house provided a clean place for our girls to go. Short drive to the shops and restaurants on Palm Canyon. We had friends come out for a couple night's. They said it was the best nights sleep for them also. Loved the simple modern decor. Can't say enough good things about this property. We will certainly be booking this house again!
Séjour de 3 nuits en juillet 2025
Avis vérifié

10/10 – Excellent

Judy M.

Points forts : Propreté, arrivée, communication, emplacement, exactitude de l’annonce

Just what we were looking for! Ideal for our family consisting of Two grandparents, 2 adults, 1 teen

We decided to treat our granddaughter who was turning 13 and our daughter and son in law to join us on a short vacation while there was a school vacation break. We wanted a pool and this house had it and we all used the spa as soon as we arrived. We did have one very rainy day but we played games that day. Did a trip to Joshua Tree National Park one day. Did some shopping along Palm Canyon Drive. My daughter jogged almost each day and we took a short walk around the neighborhood one morning. 2 bedrooms have king size beds so the adults were comfortable and the smaller room had a queen size bed, perfect for our granddaughter. Using the TV was an adjustment for us, we are used to cable TV but we ended up finding a few of the TV shows we like. The house was well equipped with pots and pans, lots of silverware, towels, dishwasher, coffee machine etc. The only suggestion I have would be a Mat for the walk in shower as I felt the shower floor tile was a bit slippery. We live in Las Vegas so the travel time via automobile was about four hours each way. We recommend this home!
Séjour de 4 nuits en mars 2023
Avis vérifié

4/10 – Médiocre

Audrey N.

Points forts : Arrivée, exactitude de l’annonce
Points faibles : Communication

SCAM - Cold pool and poor communication from property manager

The house at the outset was perfect for what we needed. We have young kids, so we were looking forward to having pool time most of the time we were there. Here's what happened: 1. Tuesday—we prepaid for the pool heating ($75/day rather than the $50 that was listed in the Grand Welcome email. The operations manager, Jerry, urged us to pay early: "We heat the pool to a very comfortable 86 degrees and the spa to a very relaxing 102 degrees and the pool is heated when you arrive so you may start enjoying it immediately. The cost is $75 per day and if you plan on doing any swimming at all it is worth every penny! Please let us know by replying to this email as it takes 2 days for the pool to heat." I paid, and then sent a follow-up confirmation to Jerry which he acknowledged. 2. Thursday—We arrive to a 60degree pool and spa. Nothing was on. There must have been a wind storm, there was a chair cushion and vacuum in the pool. We had promised the kids we could jump right in, but THAT wasn't happening. I called the 1-800 phone number and they said they would contact the local team and text us. Never heard back from local team. There are no instructions to turn on the pool heat, so we called a poor woman who was helping us with the city ordinance bit of the check in. She said it would get warmer 2degrees per hour. UGH! 3. Friday—the pool guy shows up unannounced (great!) to clean pool and get garbage out. The pool has heated to 75 degrees and is still super cold for all of us 4. Saturday—pool is finally warm! We have a great pool day, UNTIL we are all in the shower before dinner and the water is shut off. There are guys in the front of the house who shut off the water main without notice. We are drenched and soapy for 20 minutes while they fix a leak. No warning! 5. Sunday—Follow up with the 1-800 number to get a partial refund for pool heating, and they don't respond but DO tell us that we have to set the pool at 85 degrees despite having no instruction about the pool whatsoever. They say they are sending someone to our house while we are out to adjust the temp. It gets set to 83 6. Monday—our last day, pool is warm and we are enjoying the sun. Our swimsuits are packed, so we are all naked in the back. Then, LEAF BLOWERS! The landscaping team comes into our backyard unannounced and do their work cleaning up despite that we are trying to enjoy a quiet morning. No warning. Then we notice a camera pointed at us all from the neighbor's house. STAY AWAY!
Séjour de 4 nuits en février 2023
VrboOwner a répondu le 5 avr. 2023
Thank you for taking the time to provide feedback regarding your recent stay at our vacation rental. We are sorry to hear that your experience was not up to your expectations due to the stormy weather and other issues you encountered during your stay. Unfortunately, we cannot control the weather, and we understand that it can impact the overall experience of your vacation. However, we apologize for any inconvenience caused by the dirty and cold pool. We have addressed this issue with our pool maintenance team to ensure that it does not happen again in the future. Regarding the landscaping and pool vendors entering the property, we apologize for any inconvenience this may have caused. We always try to schedule these visits when guests are not present to minimize any disruption to their stay. However, in this instance, we understand that the vendor may have entered the property during your stay. We have taken steps to ensure that this does not happen again in the future. Lastly, we apologize for any inconvenience caused by the water main leak. Unfortunately, this was an unforeseeable circumstance, and we worked diligently to rectify the situation as soon as possible. We appreciate your feedback as it helps us to continually improve our services and ensure that our guests have a comfortable and enjoyable stay. We hope that you will consider staying with us again in the future and allow us the opportunity to provide you with an exceptional experience.
Avis vérifié

10/10 – Excellent

Jamie C.

Points forts : Propreté
Séjour de 5 nuits en mars 2026

À propos de l’hôte

Hôte : Grand Welcome Palm Springs and the High Desert

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