Unique home with fabulous views of the ocean and jungle

Bob, thanks for your review and for taking such good care of Casa Colina. We hope we will think of us and San Pancho when planning any future trips to Mexico.

Our guest is correct, the key was in the wrong place and after she told me, I called our manager, who apologized, and told me where to find it. When I called her back with the info., she said the phone wasn’t working. I called the phone company, they said they were working on it, and I let her know. She told me it was costly for her to use her cell so I told her I would call her in order to keep in touch and make sure things were going OK. However, I soon found that I could only leave messages on her cell, to which she didn’t reply, so I began e-mailing, also to no avail. I still don’t understand why she didn’t communicate with me, regarding the problems she describes in her review, as there were numerous occupied homes nearby and anyone of them would have let her use their phone and/or internet. In addition, it is only a short walk into the village, where she could have used one of the internet cafes. Casa Colina is in a private setting but definitely not isolated. Since she had only informed me of the 2 problems, described above, there was no way I could have rectified the others she mentions in her review. She says I argued with her about the location of the key. I don’t understand why she perceived our conversation that way. It would be foolish for me to take that tact with someone who was going to be staying in my house for a week. As a result of the problems this guest encountered, we have now hired a new manager. His office is on the main street in San Pancho and he is open 24/7 so he can assist our guests with any problems they may encounter, and we now have a lock box at Casa Colina in order to prevent any future problems with the location of the key. After our guest returned to the U.S., I called to ask how her vacation had gone. She expressed disappointment, due to the lack of phone service and the condition of the house. I was quite dismayed when I heard her statements, regarding the condition of the house, since we have never had anything but glowing comments from past guests. I asked what she felt would be fair compensation. She said $500. so I sent her a check for that amount, yet In her review, she expressed dissatisfaction with the amount of the refund, even though it was the amount she had requested.