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Luxury Northstar Palace w/ Hot Tub & Games

Galerie de photos de l’hébergement Luxury Northstar Palace w/ Hot Tub & Games

Extérieur
Aire de séjour
Chambre
Salle de bain
Terrain de l’hébergement

Avis

9,0 sur 10 – 
Merveilleux
6 chambres6 salles de bain14 personnes

Commodités populaires

  • Piscine
  • Baignoire à remous sur place
  • Stationnement sur place disponible
  • Cuisine
  • Laveuse
  • Balcon

Chambres et lits

6 chambres (14 personnes)

Chambre 7

1 très grand lit

Chambre 8

1 très grand lit

Chambre 9

1 très grand lit

Chambre 10

1 très grand lit

Chambre 11

3 lits superposés (1 place)

Chambre 12

1 très grand lit

6 salles de bain

Salle de bain 7

Toilettes · Douche uniquement

Salle de bain 8

Toilettes · Douche uniquement

Salle de bain 9

Toilettes · Douche uniquement

Salle de bain 10

Toilettes · Douche uniquement

Salle de bain 11

Toilettes · Douche uniquement

Salle de bain 12

Toilettes · Douche uniquement

Espaces supplémentaires

Cuisine
Balcon
Salle à manger

À propos de cet hébergement

Luxury Northstar Palace w/ Hot Tub & Games

Summary:

Beautiful, expansive home tucked away in Northstar that has all the benefits of the HOA membership - easily head out to Northstar ski slopes, Kings Beach, or Incline Village to take advantage of the unending activities in the local area. Northstar Village is a stone's throw away from the front door.



STR22-5601

Day and Night Max Occupancy: 14

Parking: 2Garage + 4 In driveway



The Space:

The thoughtful, well-appointed and personally engineered interior and exterior offer lots of space to relax and enjoy the mountain valley views of the surrounding area. The intricately designed full chef's kitchen, equipped with stainless steel appliances, transitions seamlessly into a built-in dining area with a grand dining table that seats 10 (with additional breakfast bar seating) and living room with its high ceilings that give you the overwhelming sense of true comfort and luxury. The 4 spacious guest bedrooms are private; each with luxury king mattresses and linens to match; the master bedroom has a Tempurpedic king sized mattress and luxuriously sized bathroom with a large jacuzzi like tub accompanied by a classy but roomy stand-up shower. The 6th room is a bunk room with 6 bunk beds. The home has central heating to keep you and family warm in the winter!



In the sunroom, you have a pool table and downstairs a ping-pong table to get a few games going for you and your guests. Additionally, the home has a giant multi-leveled wraparound deck with breathtaking views, a jacuzzi that sits 4 comfortably, deck chairs to relax and enjoy time with family and friends.



Simply relax on the deck, or relax inside - either way, you're sure to relax in this beautiful and cozy home. If you're in the mood for activities and the outdoors, this home has access to the HOA for a fee per day and is centrally located to all points of interest. This will be a once in a lifetime experience to stay at this humble abode, book your vacation today!



The back upper deck and BBQ are not available in the winter due to snow sliding off of the roof.



Please remember to only park in your homes designated parking space, do now leave any excess trash outside, and please only contact us (not the HOA at this home) for any questions.



Note: A new security camera was added to the front of the house, above the side door, facing the driveway and entrance.





VHR #14782



Please note that requests for late checkout must be received no later than 10:00 AM local time on the day prior to your departure. Early check-in and late checkout are based on availability and require approval and may be subject to an additional fee of up to $60.00 depending on the number of additional hours requested. Please feel free to contact us if you are interested in arranging.



Our cleaners travel from great lengths and have tight schedules and therefore will arrive right at 10am. Failure to abide our check-out policy may result in fees.

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Hébergements similaires

Règles de l’hébergement

Arrivée après 16 h 00

Âge minimum pour la location : 25 ans

Départ avant 10 h 00

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Enfants

Enfants autorisés : de 0 à 17 ans

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Événements

Événements non autorisés

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Animaux de compagnie

Animaux de compagnie non autorisés

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Fumeurs/non-fumeurs

Hébergement non-fumeurs

Smoking is never allowed inside or outside the property. Parties or events of any kind are not allowed. Pets are not allowed unless otherwise noted...

Renseignements importants

À savoir

Nº de l’hébergement : 4429415vb
Des frais pour toute personne supplémentaire peuvent être facturés et dépendent de la politique de l'hébergement
Une pièce d'identité officielle avec photo et un dépôt de garantie en espèces, par carte de crédit ou par carte de débit, peuvent être demandés à l'arrivée pour couvrir tous frais imprévus
Les demandes spéciales, qui ne peuvent pas être garanties, sont soumises à disponibilité à l'arrivée et peuvent entraîner des frais supplémentaires
Les fêtes et les événements de groupe sont interdits
L'hôte a indiqué que l'hébergement était équipé d'un détecteur de monoxyde de carbone
L'hôte a indiqué que l'hébergement était équipé d'un détecteur de fumée
Cet hébergement comporte des espaces extérieurs comme des balcons, des patios ou des terrasses potentiellement non adaptés aux enfants. Si vous avez des questions, nous vous recommandons de contacter l'hébergement avant votre arrivée afin de savoir s'il peut vous accueillir dans une chambre adéquate.

À propos du quartier

Truckee

C’est dans le quartier Northstar à Truckee que vous trouverez cette maison de vacances. Les célèbres Établissement Northstar California Resort et Squaw Valley Resort valent le détour si un minimum d'action est à l'ordre du jour. L'aventure, très peu pour vous ? Vous préférez vous poser et apprécier la beauté naturelle des lieux ? Partez à la découverte des non moins emblématiques Donner Lake (lac) et Sand Harbor. Envie de vivre un moment unique lors de votre séjour ? Consultez l'affiche des fantastiques Tahoe Donner Tennis Center et Incline Village Tennis Center, et préparez-vous à vibrer ! Envie de faire le plein d'aventures ? La région a pile ce qu'il vous faut ! Profitez de votre séjour pour vous adonner à des activités telles que les balades en vélo.
Carte
Truckee, CA

À proximité

  • Établissement Northstar California Resort - 10 min à pied - 0.9 km
  • Highlands Gondola - 10 min à pied - 0.9 km
  • Village Ice Skating Rink - 11 min à pied - 1.0 km
  • Remontée mécanique Big Springs Gondola - 16 min à pied - 1.4 km
  • Timberline Ski Lift - 16 min à pied - 1.4 km

Transport

  • Gare de Truckee - 18 min en voiture
  • Aéroport de Truckee Tahoe (TKF) - 13 min en voiture

Restaurants

  • ‪Coffeebar - ‬12 min à pied
  • ‪The Lodge at Big Springs - ‬10 min en voiture
  • ‪Zephyr Lodge at Northstar - ‬39 min en voiture
  • ‪Summit Deck & Grill at Northstar California™ Resort - ‬35 min en voiture
  • ‪Rubicon Pizza - ‬14 min à pied

Foire aux questions

Luxury Northstar Palace w/ Hot Tub & Games possède-t-il une piscine?

Oui, cet établissement propose une piscine.

Combien cela coûte-t-il de séjourner à Luxury Northstar Palace w/ Hot Tub & Games?

En date du 15 mai 2026, les prix trouvés pour un séjour d’une nuit pour deux adultes à l’hébergement Luxury Northstar Palace w/ Hot Tub & Games le 15 août 2026 commencent à 1 646 $ CA, taxes et frais en sus. Ce prix est fondé sur le plus bas prix par nuit des 24 dernières heures pour des séjours dans les 30 prochains jours. Les prix sont sujets à changement. Choisissez vos dates pour obtenir des prix précis.

Luxury Northstar Palace w/ Hot Tub & Games accepte-t-il les animaux de compagnie?

Non, l’établissement n’accepte pas les animaux de compagnie.

Combien coûte le stationnement à Luxury Northstar Palace w/ Hot Tub & Games?

L’hébergement dispose d’un stationnement sur place.

À quelle heure est-il possible d'arriver à Luxury Northstar Palace w/ Hot Tub & Games?

L’arrivée est possible à partir de 16 h.

À quelle heure doit s'effectuer le départ à Luxury Northstar Palace w/ Hot Tub & Games?

Le départ est à 10 h.

Où se situe Luxury Northstar Palace w/ Hot Tub & Games?

Northstar - propriété de vacances se trouve à moins de 15 minutes de marche des sites suivants : Highlands Gondola et Établissement Northstar California Resort. Timberline Ski Lift et Remontée mécanique Big Springs Gondola se trouvent également à moins de 15 minutes de marche.

Avis

9,0

Merveilleux

Les avis sont présentés en ordre chronologique, soumis à un processus de modération et vérifiés, à moins d’indication contraire.
En savoir plusS’ouvre dans une nouvelle fenêtre
Note de 10 – Excellent, d’après 37 avis sur 58.
Note de 8 – Bien, d’après 14 avis sur 58.
Note de 6 – Acceptable, d’après 6 avis sur 58.
Note de 4 – Médiocre, d’après 1 avis sur 58.
Note de 2 – Terrible, d’après 0 avis sur 58.

9,2/10

Propreté

9,4/10

Arrivée

8,8/10

Communication

10/10

Emplacement

9,6/10

Exactitude de l’annonce

Avis

Avis vérifié

10/10 – Excellent

Dan S.

Points forts : Propreté, arrivée, communication, emplacement, exactitude de l’annonce
It is a terrific property, and indeed palatial. Perfect for large families!
Séjour de 14 nuits en mars 2026
VrboOwner a répondu le 15 avr. 2026
Thank you for the great review. I’m glad the property felt terrific and palatial and was perfect for your large family. We appreciated hosting you and would love to welcome you back to Grand Welcome North Lake Tahoe!
Avis vérifié

10/10 – Excellent

Jack R.

Points forts : Propreté, arrivée, communication, emplacement, exactitude de l’annonce
We had a great time - thanks for hosting!
Séjour de 5 nuits en décembre 2025
VrboOwner a répondu le 2 févr. 2026
Thank you for sharing! It’s wonderful to hear you had a great time at Northstar Palace. We truly appreciate having had you as our guest and would be delighted to welcome you back anytime!
Avis vérifié

8/10 – Bien

Tina T.

Points forts : Propreté, arrivée, communication, emplacement, exactitude de l’annonce
House was large and spacious- had everything we needed except the hot tub would not heat beyond lukewarm temperature. Otherwise house was great.
Séjour de 3 nuits en février 2026
VrboOwner a répondu le 20 mars 2026
Thank you for your review. I’m glad the house was spacious and had everything you needed. Our team will check the hot tub heater and controls to address the lukewarm temperature. We hope to host you again in the future!
Avis vérifié

8/10 – Bien

Lia T.

Points forts : Propreté, arrivée, communication, emplacement, exactitude de l’annonce
This is a beautiful home and close to many activities. We appreciated all the little extras in the home, including a pool table, board games, hot tub and bathrooms next to each bedroom. The host was very responsive and made the renting process seamless. We just wish there was more snow during our trip. Would rent here again.
Séjour de 3 nuits en décembre 2025
VrboOwner a répondu le 11 janv. 2026
Thank you so much for your wonderful review! We’re thrilled you enjoyed the home, the amenities, and the convenient location. It’s great to hear the pool table, games, hot tub, and ensuite bathrooms added to your experience. We’re also glad the booking process was seamless. We agree—more snow would’ve been the perfect finishing touch! We’d love to host you again anytime.
Avis vérifié

6/10 – Acceptable

Nicolas B.

Points forts : Arrivée, emplacement et exactitude de l’annonce.
Points faibles : Propreté, communication
The location is fantastic with an amazing view, but unfortunately the property has several issues. The kitchen was not clean and the cookware was all scratched (making it potentially unsafe). The beds were very uncomfortable throughout the property, and the master bed was so squeaky that family members preferred sleeping on the children's bunk beds instead. Overall, the bedding is poor quality, especially in the master bedroom. The property needs better cleaning and the kitchen equipment is outdated. Despite these drawbacks, the location and views make up for it somewhat.
Séjour de 8 nuits en décembre 2025
VrboOwner a répondu le 2 févr. 2026
Hi Nicolas, thank you for your feedback! We’re glad you enjoyed the location and amazing views. We’ll be looking into the kitchen and bedding issues you mentioned and we’d love to welcome you back!
Avis vérifié

10/10 – Excellent

Emma M.

Points forts : Propreté, arrivée, communication, emplacement, exactitude de l’annonce

Beautiful property. We thoroughly enjoyed our stay.

A great place for a retreat with space for all to enjoy.
Séjour de 3 nuits en juin 2024
Avis vérifié

10/10 – Excellent

John H.

Points forts : Propreté, arrivée, communication, emplacement, exactitude de l’annonce

Wonderful place for a family getaway or small company meeting

Expansive and super comfortable property
Séjour de 3 nuits en novembre 2021
VrboOwner a répondu le 19 nov. 2021
Hi, John! We appreciate the review! We're so happy to hear that you enjoyed your stay at the Northstar Palace. Hope to see you again soon. We have many properties across the U.S. so be sure to check back with us.
Avis vérifié

10/10 – Excellent

Clint R.

Points forts : Propreté, arrivée, communication, emplacement, exactitude de l’annonce

Amazin

Place was amazing. Plenty of space, beautiful, and close to everything while also nestled in the quiet mountains! We will be back.
Séjour de 4 nuits en août 2024
VrboOwner a répondu le 4 févr. 2025
We are thrilled to hear that you had such a fantastic experience at our property! We take pride in providing a spacious, beautiful retreat nestled in the quiet mountains while still being close to everything. Thank you for your kind words, we look forward to welcoming you back soon!
Avis vérifié

10/10 – Excellent

Alex C.

Points forts : Propreté, arrivée, communication, emplacement, exactitude de l’annonce
Awesome property - beautiful views from the deck and we really enjoyed the amenities around the house. Hosts were generous with providing supplies to get started, like cleaning supplies, trash bags, etc. House was clean and neighborhood was quiet. Only complaint is the lock on the front door wasn't working, and the key provided did not open any of the other doors. This made getting in/out of the house tricky. The management company did call me to notify me of this ahead of time.
Séjour de 3 nuits en août 2025
VrboOwner a répondu le 21 sept. 2025
Thank you so much for the kind words—we’re glad you enjoyed the beautiful views, the amenities, and the peaceful neighborhood. We also appreciate you noting the starter supplies; we aim to make guests feel at home from the moment they arrive. Apologies again for the front door lock issue—we appreciate your patience and understanding, and we’re actively working to resolve it. Thanks for being such a thoughtful guest, and we’d love the chance to host you again in the future!
Avis vérifié

8/10 – Bien

Farn D.

Points forts : Arrivée, communication, emplacement et exactitude de l’annonce.
Points faibles : Propreté

Great location/huge house

We were a family of 6 adults and 5 children under age 12, and the house was very accommodating. We did have an issue with lax cleaning from the previous occupants, but VRBO helped to make this right. Great location!
Séjour de 5 nuits en juillet 2024
VrboOwner a répondu le 19 sept. 2024
We apologize for the cleaning oversight and are glad that VRBO was able to assist in resolving the issue promptly. We appreciate your feedback and are pleased to hear that the house was accommodating for your large group. Thank you for choosing to stay with us!
Avis vérifié

10/10 – Excellent

Dianne S.

Points forts : Propreté, arrivée, communication, emplacement, exactitude de l’annonce

Beautiful Thanksgiving

Warm, spacious, and very well aquatinted property. Just beautiful.
Séjour de 4 nuits en novembre 2022
VrboOwner a répondu le 29 nov. 2022
Thank you for your review! We are so happy to hear your Grand Welcome Vacation experience and hope to host you again soon, either here or at one of our many locations across the country.
Avis vérifié

10/10 – Excellent

Jeff K.

Points forts : Propreté, arrivée, communication, emplacement, exactitude de l’annonce

Beautiful Home!

This property is a great place for larger groups to relax and have fun. Love the pool table room with views out of three sides. The kitchen and main room are roomy, comfortable hang-out spots. We felt the home is clean and well maintained. Would happily stay here again!
Séjour de 3 nuits en mars 2024
VrboOwner a répondu le 17 avr. 2024
Thank you for your wonderful feedback! We are thrilled to hear that our property was a perfect fit for your group, offering relaxation and fun. It's great to know you enjoyed the pool table room and spacious kitchen and main room. We take pride in providing a clean and well-maintained space for our guests. We look forward to hosting you again!
Avis vérifié

8/10 – Bien

Steve C.

Points forts : Propreté, arrivée et emplacement.

Famliy get together

Great property for a large family we had 13 also Great Location, Only negative is property needs a little face lift Beds Sofa TV Pool Table Just Updated
Séjour de 2 nuits en janvier 2022
VrboOwner a répondu le 25 janv. 2022
Thank you for reviewing your stay at our Northstar Palace, Steve. We are happy to hear you enjoyed your overall experience and found the property spacious for you and your family. We hope to host you again in the future, either here or one of our many locations!
Avis vérifié

8/10 – Bien

Derrick K.

Points forts : Propreté, emplacement et exactitude de l’annonce.

Surprise party

Overall a great stay. Plenty of room for all of our friends to enjoy the scenery. Got the best weekend some snow and then sunshine. The add says pet free but it appeared that animals had been there.
Séjour de 2 nuits en avril 2024
Avis vérifié

10/10 – Excellent

Lillian G.

Points forts : Propreté, arrivée, communication, emplacement, exactitude de l’annonce

Perfect large group house!

This was a great house for our large group! We had five families with their kids and there was so much space that no one felt cramped! Lots of great entertainment for teenagers including the pool table and ping pong table. Plenty of room to cook and eat as well. Easy and quick ride to the village with shuttle service which is free. Highly recommend!
Séjour de 2 nuits en décembre 2022
VrboOwner a répondu le 9 déc. 2022
Thank you for your review! We are so happy to hear your Grand Welcome Vacation experience and hope to host you again soon, either here or at one of our many locations across the country.
Avis vérifié

10/10 – Excellent

Frankie L.

Points forts : Propreté, arrivée, communication, emplacement, exactitude de l’annonce

Great Weekend!

This set-up was ideal for our group of 3 families with kids. We were in town for the rodeo and stayed some extra days to explore Tahoe with the kids. The house had plenty of space, toys, activities, etc. We could have packed less and would have been just as prepared for the weekend thanks to the house. Hope to come back soon!
Séjour de 3 nuits en août 2023
Avis vérifié

6/10 – Acceptable

Nyun ok K.

Points forts : Arrivée, emplacement
Points faibles : Communication

FAMILY REUNION

The area and the house itself was very nice, but the condition of the house was a little run down, and the house was not as clean as we had expected. Also had the carbon monoxide alarm go off for about 15 minutes, and could not turn it off. Did finally get a representative, but by then the alarm had stopped.
Séjour de 6 nuits en juin 2022
VrboOwner a répondu le 7 juill. 2022
Thank you for your review of our Northstar Palace property, Nyun. We are happy to hear you enjoyed the overall area and house. We do apologize for the alarm going off but our team did respond swiftly to the matter to assist.
Avis vérifié

6/10 – Acceptable

Rick A.

Gorgeous home; rental company left a lot to be desired

First off, this home is gorgeous and well located. But after we arrived and found ants crawling all over the kitchen, we were surprised to be told that we needed to uploaded photos to the rental company's website before they would consider addressing the problem. By the end of the stay, we felt like we were house sitting— we reported a roof leak and an issue with the fridge (that spoiled all of our food). It seems like this is a new listing. If they can work out the kinks, I am sure it would be a really great option.
Séjour de 3 nuits en avril 2018
VrboOwner a répondu le 25 mars 2020
Hi Rick - Thank you so much for taking the time to give us this feedback. We value your experience from start to finish and are truly sorry that your stay with us wasn't a 5 star stay. We are definitely addressing the concerns and will work on making the experience less onerous on our guest. Thank you for your patience and we do hope that you will stay with us again.
Avis vérifié

8/10 – Bien

Bari B.

Points forts : Propreté, arrivée, emplacement et exactitude de l’annonce.

Fantastic Ski Weekend!!!

The bilevel house was perfect for our large group. My 80 yr old parents have mobility issues, so they were in the master bedroom on the main floor. Everyone else was comfortable downstairs. Each room has its own bathroom which is wonderful, but the beds are VERY firm. (There are three refrigerators and two ovens!) We cooked, sledded, skied, played in the Northstar Village and enjoyed pool and ping pong. It is the perfect house for active people! (The shuttle is free and came right to the driveway. Just get the app. It took 50 minutes on a Sat morning) (We brought our own firewood for a beautiful fire during the Superbowl!) We will return!
Séjour de 3 nuits en février 2023
Avis vérifié

4/10 – Médiocre

Denise B.

Points forts : Propreté, arrivée, communication, emplacement, exactitude de l’annonce

Sleepless Nights

The wooden bed in the master suite was creaky & squeaky with the slightest movement; the couple who occupied it were exhausted during their stay. Two other bedrooms had such firm mattresses that people couldn't fall asleep. The thin mattresses covers on the beds are completely useless. Very thick mattress toppers and maybe a layer of foam are needed on the extra-extra firm beds. Better yet, throw out the uncomfortable mattresses. Otherwise, the house was good. But only two stars for the total package (because of the beds); wish I could rate it higher.
Séjour de 2 nuits en mai 2023
Avis vérifié

6/10 – Acceptable

Judy B.

Points forts : Arrivée, emplacement
The location was lovely and easy to find. The home provided great gathering space. We had a group of 9 adults and the dining room with seating for 10 was awesome. There was a lovely fireplace that we thought we would be able to use but there was no grate in the fireplace. The master bedroom on main floor was spacious but the king size bed was unexplainable. If you even sat on the bed it made creaking crackling noise that was even worse if you made movement as simple as rolling over. I can’t even explain it. Even if you were very still it was below average on many levels. The master shower had a significant drainage problem. The shower pan would fill up with water so you were standing in several inches of water and in fear that it was going to overflow. It would eventually drain. The shower hardware was pretty weird and difficult to explain…but it didn’t make you want to use the shower. Extra towels would have been nice. The kitchen appliances were better than average. The kitchen was well equipped with plenty of nice plates and matching silverware. The glassware was odd but there was enough but very little of it matched. I don’t know why it would be difficult to provide a set of matching glassware for a home that has 5 bedrooms and six bathrooms that sleeps 14. The home had some very nice attributes and equally some disappointments. We would not rent this home again in its current condition.
Séjour de 4 nuits en septembre 2025
VrboOwner a répondu le 2 nov. 2025
Thank you for your detailed feedback. We’re glad you enjoyed the location, gathering spaces, and well-equipped kitchen. Since your stay, the fireplace grate, master bed, and master shower drainage have all been addressed, extra towels have been added, and guest instructions updated. We’d love to welcome you back to experience these improvements firsthand!
Avis vérifié

10/10 – Excellent

andrew c.

Great family reunion site

Our family used to have a house in Lake Tahoe growing up and wanted to have a reunion in Tahoe and this place worked perfectly. There was plenty of room for our large family. The kids loved the pool table, ping pong table, and hot tub. The large deck was so peaceful at night with a beautiful view. There is a trail to walk down to the North Star Village which we did one night. It was family night on a Friday night and was a blast for the kids and the adults! A very short drive down to the lake during the day was nice. We stayed here during the World cup and there were tvs everywhere so we didn't miss a second of the game. This place was an amazing place to stay. Wish we could have stayed longer. The only thing that could be improved are the beds downstairs. They were very uncomfortable, pretty hard to sleep on. Sofa seemed more comfortable. My nine year old daughter even complained about the mattress. Outside of that the place was phenomenal. Thanks for letting us stay there!
Séjour de 3 nuits en juillet 2018
VrboOwner a répondu le 25 mars 2020
Hi Andrew, We're so glad to hear you enjoyed your stay at this beautiful home! Thank you for taking the time to let us know! We will take your suggestions about the bed into consideration. We look forward to hosting you!
Avis vérifié

8/10 – Bien

Kevin P.

Points forts : Propreté, arrivée, emplacement et exactitude de l’annonce.
Points faibles : Communication

4 Family Ski Trip - Big Cabin

This cabin is very big and perfect for 4 families and then some. Kids had a blast, so did parents. On-call shuttles via app made it easy to ski w/o parking hassles. Daily driveway flows a plus. Grand Welcome (Property Manager) was not responsive at all. The cabin reeked of marijuana upon our arrival, the dishwasher would not work, the roof had a small leak and the garbage bin was full. I contacted them, waited 24 hours, contacted them again, and is essence nothing happened. Be prepared to bring foil, plastic wrap and any other kitchen item you might need. Basically nothing provided. Some of these things are out of control of Grand Welcome, but I expect a little more customer service when spending this much money. PS - you want an early check in or late check out, get your wallet out! We had BIG POW, so all good!
Séjour de 4 nuits en janvier 2023
Avis vérifié

6/10 – Acceptable

Sherri H.

House is great size but needs maintenance

This is a tough review to write. The layout of the house was absolutely perfect for our family reunion and the house itself is beautiful, but it several issues that we had to deal with, which is the last thing you want to do while you are on vacation. The jacuzzi wouldn't heat up, and a tech was sent out to fix it but it needed a part and they couldn't get it until the day after we left. Also, the tech said the jacuzzi was dirty and he spent his time there cleaning it. The refrigerator temperature gauge was at 55 degrees and we couldn't fix it (food needs to be 34-40 degrees) and we had to move all the food to the garage refrigerator to save ourselves from getting a food-borne illness. BTW, Rentlever, the Property Management Co. knew about this from a previous renter complaining and did nothing about it, or at least let us know so we could have used the other frig from the beginning. One of the ovens didn't have buttons, so it wasn't functioning at all. The dishwasher was functioning, but the wheels kept popping off and the overhead sprayer fell off. All but one pool cue didn't have tips and there wasn't any tools to fix them with the kit that was provided. Both decks that we used; the main deck and the jacuzzi deck were filthy, I had to sweep both the deck and the rails but it didn't do much, it need to be cleaned with a pressure house. Also, we couldn't even use the cushions for the outdoor furniture since they weren't stored properly and they were filthy too. I addressed all of these issues with the Property Management Co. The inside of the house was clean and well-stocked. Again, the layout and size of the house was great, I think that if some of these maintenance issues are addressed, it could be a perfect rental.
Séjour de 3 nuits en juin 2018
VrboOwner a répondu le 25 mars 2020
Hi Sherri, Thank you so much for reaching out with your feedback. We are so sorry to hear that you had a less than pleasant stay and would like to offer our sincerest apologies. We know it is too late to change the experience that you had but really hope the compensation we provided helps. We are currently addressing all of your concerns. Please do let us know if you had any further issues with the home as all feedback is very important to us when improving future guests stay.
Avis vérifié

10/10 – Excellent

Wes P.

Points forts : Propreté, arrivée, communication, emplacement, exactitude de l’annonce

Great property in quite location for a big group. Close to north start village and golf course.

Everything was great and clean. Very seamless experience
Séjour de 3 nuits en août 2022

À propos de l’hôte

Hôte : Grand Welcome North Lake Tahoe

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