Bright 2 Bedroom Mackinac Cabin On Lovely Pelican w/Boat Dock&ATV Trails

We were so happy you chose our cabin. It was a pleasure to have met all of you!

It is unfortunate that this traveler rated our property a 3 star based on size of cabin. We feel our property is listed accurately and size of accomodations are fairly represented in our listing. If traveler was looking for a completely private experience we were clearly not that type of property.

Our small 2 cottage resort like many others on our lake is in a residential setting and is not like some rentals that are someones private home in the middle of the woods and it is priced accordingly. We have eldetly neighbors on both sides that don’t bother anyone. As far as cleanliness goes, we strive to have very clean rentals, but the guest never said a word to us during their stay. Had they, we would have rectified immediately. Regarding boats rentals - these are separate from VRBO and offered as a convenience to our guests should they need a boat. We do not have enough rental volume to provide newer boats so again they are priced accordingly to their age and condition. Guests always have the option of renting boats from one of the marinas in the area but they are much pricier.

We certainly wish we had larger cottages to offer, but since our property is grandfathered in as a resort current building codes in our are prevent us from expanding them. Regarding the fishing we have had other guests that have had good success fishing the lake so this may be related to skill level. And regarding the boat rentals, this is a separate business and is completely optional and independent of this lodging listing. True that the boats offered aren’t new but we know what the competing delivering marinas in the area charge for rentals on their newer boats and they are more than double the rates

I feel compelled to respond correspondingly to this unfair review. We are a two cabin resort not a private residence for rent. Any resort I have been to has other buildings you have to look at so I don't see how this would be an issue. Our cabins are not right on the lake because of setback rules that we have no control of. Our photos have an accurate representation of the view of the lake. Additionally, there is no one in the main residence that looks into anyone's cabin I can assure you that. Regarding the toilet comment, this was not our doing. This toilet was only 2 years old at the time and came from Home Depot with the correct seat. Obviously someone broke it and replaced it with a cheap round seat. This was corrected immediately when we found it in this condition. Interesting to note that this traveler never once brought any of these issues up during their stay as we have onsite management.

I am not sure what this guest is talking about regarding mold on the shower door. I personally deep cleaned and inspected it 2 weeks before their arrival. We use mold preventative cleaner so I don’t see how there could have been mold unless it happened during their stay and if they didn’t run the dehumidifier in the hallway, because the temperatures this summer have been very hot and humid. Mattresses were both replaced with new memory foam ones last summer so not sure what the flat side reference is about. None of the other guests we have had in that cottage said a word about the mattresses or mold and we have rented it 13 times so far this year. Regarding food on the futon it is possible that something like that was missed during the cleaning process and will be addressed with the cleaning personnel. This guest had contacted me numerous times before their stay to get me to drop their damage deposit fee. I believe she is upset because I could not refund the damage insurance fee that they selected and VRBO offered as a property protection option. With 2 adults and 4 kids no way!

It was a pleasure having you stay with us. We are delighted that the fishing was a success and look forward to having you back. Our new and improved fish cleaning station is getting wired and plumbed!

This is obviously an disgruntled traveler. We would never rent a property with feces on any wall. We do an indepth cleaning after every reservation and I believe this is the traveler that taped up our handheld shower head to the main shower head with electrical tape. Took me over an hour to repair that damage. Bad form to leave a review and never complain to onsite management.

It is unfortunate that this guest left a bad review after telling us the cottage was so nice. There was no problem with the boat when it was checked out after guest left and they used for 3 days then left early on their own accord because of “poor fishing”. Cannot control where they fished or their abilities. Solicited a refund for boat rental and the day they left early which was provided as a courtesy. Then they have the nerve to write a bad review? I don’t enjoy leaving bad counter-feedback but when they also complain about HomeAway fees- we contril control those, and they would have been given a breakdown of cost before they reserved. As far as owner not being present during the duration of the rental, how many are? Owner told these guests that there was an unanticipated family emergency They had our phone number and did not call once. Owner’s daughter lives nearby and was never once contacted about boat issues and was only told at last minute they were leaving because of poor fishing. It has been consistently in the 80’s for most of the summer and water temperature was in the mid 70’s causing fish to go deeper. Doesn’t take too much to figure out you need to adjust to deeper water fishing strategy. In our opinion this was an unfair review given the circumstances outlined above. I guess no matter what you do you just can’t please everyone all the time no matter how hard you try.