Charming 1 Bed 1 Bath Home in University City

Thank you for your feedback. I take guest concerns seriously and would like to clarify several points for future guests. The property is professionally cleaned and maintained, with pest control servicing the home on a routine bi-weekly schedule. No pest concerns were reported during the stay. The only issue brought to our attention at the time was regarding a roll of tissue. Although the item was new, we still issued a $30 courtesy refund and arranged for replacement supplies as an added accommodation. Our maintenance team attempted delivery, but we were unable to access the unit at that time. This is a historic duplex property in St. Louis, and as with many older buildings, occasional structural settling noises may occur. Regarding the extension request: the guest requested an additional two nights. As required by platform policy, extensions must be confirmed and paid for prior to approval. Payment was not completed by the deadline, yet the guest remained in the property beyond the original reservation period. At that point, VRBO support became involved to resolve the matter. The extension was not granted. Compensation for the additional occupied time was later processed through the platform as a courtesy from VRBO not the guest. We stand by the accuracy of our listing and the condition of the home. We are always responsive to concerns when they are communicated during a stay and remain committed to providing a clean, professionally managed property for our guests.