Phenomenal 3-bedroom cabin at Base of Big Horns

We were disappointed to read this review because it does not reflect our experience with these guests or the condition of our property. Prior to arrival, the guests repeatedly requested discounted pricing. During their stay, they never contacted me directly, even though my personal phone number is provided before check-in and guests are encouraged to call or text immediately if any concern arises so it can be addressed. Had these concerns been genuine, I would have sincerely appreciated the opportunity to resolve them immediately. Instead, no concerns were ever communicated to me during their stay. The first I learned of these allegations was through a refund request submitted to VRBO after the fact, leaving me with no opportunity to address any of the issues they later claimed to have experienced. Claims such as dog food being left on the floor upon arrival are simply not accurate. The coffee maker functions properly and keeps coffee warm as intended. Several of the accompanying photos also present a misleading depiction of the property and do not accurately reflect the condition of the home during their stay. Spirit Rider Lodge is an authentic Wyoming ranch experience. Our listing clearly explains that the home is located on a working ranch surrounded by neighboring ranches with horses and cattle. During our current two-year drought, seasonal flies and wildlife seeking water around stock tanks are a natural part of country living. These are realities of a rural ranch setting and are not unique to our property. We also disclose the presence of our gentle horse and the decorative cattle skulls created by a local artist so guests know exactly what to expect before booking. We take great pride in providing a clean, welcoming, and professionally prepared home for every guest. We encourage future guests to read our many other reviews, which consistently reflect the care we put into providing an authentic Wyoming ranch experience.

For clarification for future guests, our listing clearly states the number of bathrooms, toilets, and showers at the property. Your reservation was for a group of nine, so the bathroom configuration was available to review prior to booking. The reservation also received two discounts, bringing the rate to approximately $200 per night for the entire group. The rural location is also clearly described in the listing and is part of the experience many of our guests specifically choose the property for. We always recommend that larger groups staying for an extended period arrive prepared with groceries and supplies. We do appreciate the constructive feedback regarding the bathtub caulking and will address that. For clarity, the cabin was cleaned and prepared prior to your arrival. As this is a privately owned Wyoming home rather than a hotel, there are also some personal touches throughout the property. We’re glad you enjoyed your time exploring the area and appreciate you choosing to stay with us.