Yacht Club Villa 32, Beautiful Villa on Hamilton Island

I am sorry to read your review of 2 stars Clive due to a few minor inconveniences. It was unfortunate the valet company did not have the record of your booking, but the place was prepared and ready for you by 3pm, 1 hour after the 2pm check in time. While I understand this is not ideal - mistakes do happen from time to time, and the bottle of champagne was dropped to you as a gesture for this. With the cabinetry on the fridge we were awaiting on a joiner to come across from the mainland. The fridge door still opened and closed fine, it posed no problem with the operation of the fridge. The previous guests had misplaced the 2nd property key, we got another key to you as soon as we could. The hot water to the 2nd bedroom downstairs is the first I have heard of having an issue. I've had guests stay since and they haven't mentioned anything. It is all on one system so if that room wasn't working, the whole place wouldn't have been. All the same we will get this looked into by a plumber if needed. I hope this provides some clarity for any future guests considering booking the Villa, as while these things may have been slightly inconvenient, I don't feel it justifies a 2 star rating. Thanks again

Hello Kelly, We are glad that you enjoyed this fantastic property we hope to see you again in the future.