Penthouse in Zona T with Rooftop Pool, Sauna & Gym

No amount of insults, offensive language, or false accusations from a guest changes the simple fact that this property absolutely exists, is legitimate, and is fully accessible to respectful guests who follow the clearly provided directions; a guest’s inability to reach the correct address or understand those instructions does not make the property a “scam.” Calling us a “scam” is a serious and completely false accusation. There was an unexpected operational issue before check-in, something that can occasionally happen in hospitality and that most reasonable guests can understand. We informed him and apologized for the inconvenience. However, this guest never even arrived at the correct property. Instead of allowing us to assist him, he chose to blame the property for his own inability to reach the correct location and then used that situation to pursue and ultimately obtain a refund from Vrbo. What followed was even more unacceptable: repeated rude, aggressive and insulting messages, false accusations of fraud, and now this review from someone who never checked in and never spent a single night at the property. Fortunately, given his subsequent behavior, he never entered or stayed in our property. We do not recommend this traveler to other hosts. His behavior was disrespectful, confrontational and dishonest regarding what actually occurred. Hosts should be cautious when accepting a reservation from this traveler.