Provence House With Mountain and Country Views and Bistro Next Door

We are very sorry that the stay of these guests at our village house at St. Martin de Castillon was a disappointment. The high expectations (a private pool and big terrace) are belied by the description and photos on VRBO. This property whose classification, at a low price for this region, puts it in a budget category. Despite remaining in the house during their scheduled stay, the demand of a refund and threatening a law suit seemed unreasonable. We hoped to address this issue at check out but alas the early departure prior to check out time prevented us from discussing a solution. Please note that La Terrasse does not offer a private pool in any promotional materials but mentions the public pool available in our village. It also shows the size of the terrace very clearly in the photos and there is also no mention of a sunbed. And of course we will have a professional plumber check any issues in the shower. We are very interested in feedback, positive and negative, and take customer service very seriously. As you can see on the other reviews of La Terrasse and our other holiday rental La Petite Maison (VRBO# 353636), it is very important to us that our renters have a relaxing and pleasant stay. Even so, it was bad luck that our village roadworks department chose the holiday of those guests to engage in a road repair during their specific stay. I apologize for this unforeseen disturbance. There is a large board up the road from us, stating that roadworks were to be done between March and October 2014. Normally these roadworks are never done in this region during the peak tourist months of July and August. Concerning the gas bottle, we certainly cover those costs. It is just a matter of letting us know and we will be happy to change the empty one with a full bottle.