Thank you for the perfect 10/10 rating! We’re thrilled to hear you had a wonderful stay and truly appreciate you choosing to stay with us. We hope to welcome you back for another fantastic getaway soon!
Thank you for your review! We’re glad you enjoyed the great location and found it easy to walk to the beach and nearby attractions.
We appreciate your feedback about the nighttime noise as well. While the area is generally lively and convenient, we understand how that can sometimes affect the overall experience, and we’re sorry it impacted your stay.
Thank you again for choosing to stay with us—we hope to host you again in the future!
Beach view is minimal the pictures dont show all the new buildings built up in the way if your beach view. There is no beach access you have to walk a mile or more so if you have small children you have to drive to public parking pay 15 everyday. The room was nice and plenty of space. The dryer door was broke ants were everywhere in the condo. But overall we had a great time.
Thank you for sharing your feedback. We're glad to hear that you found the condo spacious and comfortable and that, overall, you had a great time during your stay.
We apologize for the maintenance and housekeeping issues you encountered, including the broken dryer door and the ants in the condo. These concerns have been shared with our maintenance and pest control teams so they can be properly addressed.
Thank you for bringing these matters to our attention. Guest feedback helps us improve, and we're pleased that despite these inconveniences, you were still able to enjoy your visit. We hope to have the opportunity to host you again in the future.
Thank you for your review! We’re so glad you had an amazing stay and that the unit had everything your family needed. We’d love to welcome you back anytime!
We enjoyed our stay, the house was clean, well decorated, and stocked with everything we needed. I will definitely stay again. The beach is maybe a five min walk lots of eat and shop. Overall, we had a great stay.
Thank you for your kind review! We're so glad you enjoyed your stay and found the house clean, well-decorated, and well-stocked. It’s great to hear the location worked well for you, with easy beach access and plenty of nearby dining and shopping. We’d love to welcome you back anytime!
The unit was nice and beds were comfy. The toilets needed to be cleaned and one bathroom had no towels. The biggest complaint was that we had no internet or TV connection. The office had us call the provider to troubleshoot the problem, and they confirmed that the unit no longer had service.
Thank you for taking the time to share your feedback. We’re glad to hear you enjoyed the unit, found the beds comfortable, and appreciated the overall space.
However, we’re very sorry to hear about the cleanliness concerns in the bathrooms and the missing towels. That is not the standard we aim to provide, and we understand how frustrating that must have been upon arrival.
We’re also especially sorry for the issues you experienced with the internet and TV service. We understand how important those amenities are during a stay, and we regret the inconvenience this caused. We will be reviewing this situation with both our housekeeping and service providers to ensure it is properly addressed.
Thank you again for your honest feedback—it helps us improve, and we appreciate you bringing these concerns to our attention.
We were close to everything, shopping, restaurants and the beach. The worst part was we were on the top floor and with one with knee trouble and another with back and knee trouble the steps were rough. But it was a beautiful condo and a great place to stay. Also was very affordable.
Thank you for sharing your experience! We’re glad you enjoyed the condo, its location, and the affordability. We understand that stairs can be challenging for some guests, and we appreciate your feedback. We’d love to welcome you back for another stay in the future!
We enjoyed our stay at the property and would stay again. We had one minor issue with one of our beds but it wasnt a game changer.
The property is clean and close enough to the beach to walk. The parking was fairly easy to get in and out of.
Hello Jacob,
We are so glad you enjoyed the location and would stay again. We strive for our guest to have a 5 star experience. We look forward to your return visit.
We thoroughly enjoyed our stay! The condo was well-maintained and perfectly located for what we needed - away from the masses, easy access to beach, convenience store next door, pool right next to condo. We would stay here again if the need arises.
Overall we had a great experience. The location was perfect; right across the street from the beach with a convenience store/grocery next door. My only complaints were that the sheets had hairs stuck to them on all three beds. They did seem clean other than the hairs we found and the coffee pot hadn't been cleaned and had mold in it. Overall was a good stay for the price and we would consider renting again because the cleaning company delivered clean sheets to us and we bought prebrewed cold coffee.
Thank you for your honest feedback and for choosing to stay with us. We’re glad to hear you enjoyed the great location and convenience of nearby amenities. We sincerely apologize for the issues with the sheets and coffee pot — this is certainly not the standard we aim for. We appreciate you letting us know so we can address these concerns with our cleaning team. We’re happy to hear the situation was resolved promptly and hope to welcome you back for an even better stay next time!
Our family of 5 enjoyed staying at Spinnaker Pointe! The condo was very spacious & clean. There is a storage unit on the ground floor to store all your beach stuff! The condo had a nice deck on the front & back. The pool was a nice place to sit & relax. We had such a great time! It was only 1 block to get to the beach and so many places to choose from to go eat. Even the local Walmart was close by. Can't wait to come back next year!
Nice property. The property was spacious and very nicely decorated.Overall clean but you could see short cuts with house keeping. Dirty cover on roll out bed. Dirty dishes placed back into cubbard. Dirty freezer where something had spilt. Check in was ok. The office employees were very nice. I wished there was a way to leave keys at rental. You had to go to office and pick up keys to property and return at the end of your stay.
Thank you for your feedback. We’re glad you enjoyed the spaciousness and decor of the property, and that our office staff made a positive impression. We sincerely apologize for the housekeeping issues you experienced; this is not the standard we aim to provide. We will address these concerns with our cleaning team to ensure a more thorough preparation for future guests.
The condo unit was a great space for our Girl Scout trip.
Pros:
*The location was right across the street from the beach.
*Nice decor
*Friendly community
Cons:
*There was some delay in check in which is frustrating after a 12 hour drive
*There are no regular drinking cups (only ones for alcohol) so be sure to order some on your Walmart order.
*The bottom bunk was full of sand and stained. We vacuumed it and then bought our own sheets for sanitary reasons. Consider bringing sheets for that bed.
Overall, we enjoyed our stay and would recommend it to others.
Thank you for taking the time to share your experience during your Girl Scout trip. We're delighted to hear that you enjoyed the condo's convenient location, the decor, and the friendly community. It's great to know that the space worked well for your group.
We sincerely apologize for the delay in check-in, especially after such a long drive. Your feedback regarding the lack of regular drinking cups and the condition of the bottom bunk is invaluable. We understand how frustrating it must have been to deal with these issues, and we're sorry for any inconvenience caused. Rest assured, we will address these concerns with our housekeeping team to ensure that future guests have a more seamless experience.
Thank you again for your recommendation, and we hope to have the opportunity to welcome you back in the future for an even better stay.
As soon as we opened the door we were met with strong smell of fish. We realized a big bag of unopened fish sticks were completely thawed on the counter as well as a couple garbage cans had not been emptied. And the refrigerator and freezer smelled worse!
The next day we started seeing a couple "bugs" in utility room and kitchen. We dismissed them as being roaches because I guess we didn't want to believe that's what it was. But on the last morning I videoed the said roaches.
Hello,
We apologize that you experienced these issues. We have addressed this with the cleaning and maintenance team. We have taken care of these issues. We would love to have you stay with us again. Check out our fall rates.
When we first got to gulf Shores check in was very smooth. We had to pick our keys up from a different location at the property manager site. That was no problem at all. They were friendly. Upon arrival to the condo the outside lookEd nice. The area of G.Shores itself is perfect. It had several different locations nearby restaurants, shopping, a great little corner market, and activities. You do have to walk a little ways to get beach access but again, no problem. Those things mentioned there were great.
For the unit itself:
It was very unclean, the furniture was stained, the unit itself needed many repairs. I documented and took pictures. I followed up with the property management company and explained to them about the unit. Those issues were not going to deter us from our vacation. The property management company offered to give us the cleaning ladies number to call. We agreed. When we called the number that they gave us the cleaning lady proceeded to tell us that she no longer worked for Poole and Associates and she would not be able to help. So we decided to not worry about it and clean it ourselves what we could. I reached back out to Poole and Associates and informed them of what she said. I also explained to them that we were not going to let this deter us from our vacation. They said they would send maintenance out to the unit once we checked out. I said that was fine. All in all the location was great but the unit itself needs work. We still had a good vacation even though a pandemic had just been declared.
Thank you for your feedback. We have resloved these issues and they are no longer a problem. We're glad you enjoyed your stay and hope to see you again.
For as much as we are all spending a night to stay here they could really put money back into the home. The location was great. The house was great minus a few things. The furniture in this house is disgusting. I can’t believe they rent it out with it looking the way it does. We put sheets over it so we could sit on them. The linens need a good washing they are also stained. The outdoor furniture is so rusted and broke. They need to throw it out. Other then that our stay was great. The house was clean.
Location was amazing. Provided walking distance to plenty of restaurants and shops. Beach access was close as well. The unit was not very clean. We found items left by previous family in the beds. Top bunk railing was broken. Living room furniture looked like it was pulled out if the dumpster. Patio furniture was rusted and unsafe for use. Beds still had sand in them so I assume they were not cleaned. Showers were nice and good pressure. Pool was on the small side but fine. Overall we enjoyed our trip but it was definitely not because of the condo.
It was only a mile walk/drive from the big intersection. A very good location. The pool was smaller, but we were often the only group that used it as there were limited amount of condos for this pool. Overall it was a good experience, I do wish there was a more direct access to the beach, we had to walk a couple blocks for access.