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Ski Time Square 208 – Studio Loft Steps from Slopes

Galerie de photos de l’hébergement Ski Time Square 208 – Studio Loft Steps from Slopes

Aire de séjour
Extérieur
Spa
Baignoire à remous extérieure
Intérieur

Avis

8,0 sur 10 – 
Très bien

Points forts

  • Stationnement intérieur disponible
    Profitez de la commodité du stationnement en garage, une caractéristique rare dans la région.
  • Découvrez des points d’intérêt à proximité
    Tout près : Station de ski Steamboat
1 salle de bain5 personnes

Commodités populaires

  • Baignoire à remous sur place
  • Stationnement intérieur disponible
  • Cuisine
  • Buanderie
  • Terrasse ou patio
  • Accès à Internet

Explorez la région

Afficher sur la carte
Steamboat Springs, CO
  • Place, Station de ski Steamboat
    ‪1 min à pied‬
  • Place, Christie Peak Express (remontée mécanique)
    ‪7 min à pied‬
  • Place, Remontée mécanique Steamboat Gondola
    ‪8 min à pied‬
  • Airport, Steamboat Springs, Colorado (HDN-Yampa Valley)
    ‪49 min en voiture‬

Chambres et lits

0 chambres (5 personnes)

Chambre 1

1 grand lit et 1 canapé-lit (double)

Chambre 2

1 canapé-lit (double)

1 salle de bain

Salle de bain 1

Espaces supplémentaires

Terrasse en bois ou patio
Cuisine

À propos de cet hébergement

Magnifiquement rénové Condo situé à côté de Steamboat Resort!

Ici vous l'avez, l'emplacement privilégié pour être à Steamboat, à une partie du coût. Situé directement en face des pistes, ce studio-loft récemment rénové offre l'accès au ski le plus pratique pour un prix économique. Cet espace est vivant et vivant au cœur du village de montagne! Déposez vos skis aux casiers situés juste à côté de votre porte, puis dirigez-vous vers votre maison, allumez le feu et détendez-vous après une longue journée sur les pistes. La communauté propose un bain à remous parfait pour se détendre après une journée d’aventures et de récréations. Vous trouverez un lit Queen dans le loft fermé et un canapé-lit Queen dans le salon. La salle de bain compl��te est juste à côté de la cuisine. Ce complexe propose un local à skis chauffé, des bains à remous, un sauna, un lave-linge / sèche-linge et un accès TR��S facile aux pistes avec l’avantage supplémentaire d’un parking souterrain.

Configuration du lit:
Loft: Lit Queen
Surface: Canapé-lit
Loft: canapé-lit

DISTANCE DES PENTES: 800 m.

DISTANCE DU CENTRE VILLE: 3 Miles

A / C: NO (La grande majorité des unités de Steamboat n’ont pas d’A / C et il n’est généralement pas nécessaire. Ventilateurs disponibles dans l'unité. )

1 place de parking souterrain
Ski in / out
Jacuzzi extérieur saisonnier
Sauna
Dans le bâtiment laveuse et sécheuse
Casier à ski (chauffé)
Entrée privée
Linge de maison, serviettes, articles de toilette fournis
TV par câble / satellite
Internet / WiFi

Ajoutez des dates pour connaître les prix

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  • Cuisine
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8.8 sur 10, Excellent, (6 avis)
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Règles de l’hébergement

Arrivée après 16 h 00
Âge minimum pour la location : 25 ans
Départ avant 10 h 00
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Enfants

Enfants autorisés : de 0 à 17 ans
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Événements

Événements non autorisés
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Animaux de compagnie

Animaux de compagnie non autorisés
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Fumeurs/non-fumeurs

Hébergement non-fumeurs

Renseignements importants

À savoir

Nº de l’hébergement : 615831vb
Des frais pour toute personne supplémentaire peuvent être facturés et dépendent de la politique de l'hébergement
Une pièce d'identité officielle avec photo et un dépôt de garantie en espèces, par carte de crédit ou par carte de débit, peuvent être demandés à l'arrivée pour couvrir tous frais imprévus
Les demandes spéciales, qui ne peuvent pas être garanties, sont soumises à disponibilité à l'arrivée et peuvent entraîner des frais supplémentaires
Les fêtes et les événements de groupe sont interdits
L'hôte a indiqué que l'hébergement était équipé d'un détecteur de monoxyde de carbone
L'hôte a indiqué que l'hébergement était équipé d'un détecteur de fumée
Cet hébergement comprend le dispositif de sécurité suivant : un extincteur

À propos du quartier

Steamboat Springs

Cet appartement en copropriété vous donne rendez-vous à Steamboat Springs, plus précisément à la montagne. Découvrez quelques hauts lieux culturels tels que les indispensables Steamboat Art Museum (musée d'art) et Tread of Pioneers Museum, ou explorez quelques curiosités locales comme les sympathiques Parc de loisirs Amaze’n Steamboat et Parc botanique de Yampa River. Envie de vivre un moment unique lors de votre séjour ? Consultez l'affiche des fantastiques The Tennis Center at Steamboat Springs et Romick Rodeo Arena, et préparez-vous à vibrer ! Profitez de votre séjour à deux pas des pistes pour découvrir le ski de fond et le snowboard ou pour vous essayer à la motoneige et au patinage sur glace.
Carte
Steamboat Springs, CO

À proximité

  • Station de ski Steamboat - 1 min à pied - 0.0 km
  • Preview - 5 min à pied - 0.5 km
  • Christie Peak Express (remontée mécanique) - 7 min à pied - 0.6 km
  • Remontée mécanique Steamboat Gondola - 8 min à pied - 0.7 km
  • Wildhorse Gondola - 20 min à pied - 1.7 km

Transport

  • Steamboat Springs, Colorado (HDN-Yampa Valley) - 41 min en voiture

Restaurants

  • ‪Wild Plum - ‬14 min à pied
  • ‪Brick - ‬2 min en voiture
  • ‪Saddles - ‬9 min à pied
  • ‪Slopeside Grill - ‬14 min à pied
  • ‪Blue Sage Pizza - ‬19 min à pied

Foire aux questions

Ski Time Square 208 – Studio Loft Steps from Slopes accepte-t-il les animaux de compagnie?

Non, l’établissement n’accepte pas les animaux de compagnie.

Combien cela coûte-t-il de séjourner à Ski Time Square 208 – Studio Loft Steps from Slopes?

En date du 19 juill. 2026, les prix trouvés pour un séjour d’une nuit pour deux adultes à l’hébergement Ski Time Square 208 – Studio Loft Steps from Slopes le 20 juill. 2026 commencent à 59 $ CA, taxes et frais en sus. Ce prix est fondé sur le plus bas prix par nuit des 24 dernières heures pour des séjours dans les 30 prochains jours. Les prix sont sujets à changement. Choisissez vos dates pour obtenir des prix précis.

Combien coûte le stationnement à Ski Time Square 208 – Studio Loft Steps from Slopes?

Un stationnement en libre-service est offert moyennant des frais.

À quelle heure est-il possible d'arriver à Ski Time Square 208 – Studio Loft Steps from Slopes?

L’arrivée est possible à partir de 16 h.

À quelle heure doit s'effectuer le départ à Ski Time Square 208 – Studio Loft Steps from Slopes?

Le départ est à 10 h.

Où se situe Ski Time Square 208 – Studio Loft Steps from Slopes?

Condo se trouve dans les montagnes, à moins de 2 km des sites suivants : UCHealth Yampa Valley Medical Center et Station de ski Steamboat. The Tennis Center at Steamboat Springs et Wildhorse Gondola se trouvent également à moins de 2 km.

Avis

8,0

Très bien

Les avis sont présentés en ordre chronologique, soumis à un processus de modération et vérifiés, à moins d’indication contraire.
En savoir plusS’ouvre dans une nouvelle fenêtre
Note de 10 – Excellent, d’après 12 avis sur 28.
Note de 8 – Bien, d’après 8 avis sur 28.
Note de 6 – Acceptable, d’après 4 avis sur 28.
Note de 4 – Médiocre, d’après 2 avis sur 28.
Note de 2 – Terrible, d’après 2 avis sur 28.

9,2/10

Propreté

10/10

Commodités

10/10

État et installations de l’hébergement

8,6/10

Arrivée

9,2/10

Communication

9,0/10

Emplacement

8,4/10

Exactitude de l’annonce

Avis

Avis vérifié

8/10 – Bien

Dale S.

Points forts : Propreté, arrivée, communication, emplacement, exactitude de l’annonce
Decent place but dated, and lacked space to hang clothes. Easy access to the ski hill, right across the street.
Séjour de 10 nuits en décembre 2025
VrboOwner a répondu le 8 janv. 2026
Thank you for your review. We’re glad the location and easy access to the ski hill worked well. Sorry the unit felt dated and lacked hanging space — we appreciate the feedback and will share it with our team as we plan updates and look into adding more storage and hangers. We hope to host you again.
Avis vérifié

10/10 – Excellent

Julie

Points forts : Propreté, commodités, état et installations de l’hébergement et communication.
Was a beautiful condo. We so enjoyed our stay.
Séjour de 3 nuits en septembre 2024
Avis vérifié

10/10 – Excellent

Benjamin N.

Points forts : Propreté, arrivée, communication, emplacement, exactitude de l’annonce

Cozy and Easy Ski Access

This place was perfect for a long ski weekend. Easy walking distance across the street to the mountain, kitchen, 1.5 bathrooms, and a cozy bed, not to mention a hot tub!
Séjour de 4 nuits en février 2024
VrboOwner a répondu le 1 avr. 2024
Thank you, Benjamin, for the wonderful review! We are delighted to hear that you had a great ski weekend at our property. We appreciate your feedback and hope to host you again soon! - Retreatia
Avis vérifié

10/10 – Excellent

Rebecca M.

Points forts : Propreté, arrivée, communication, emplacement, exactitude de l’annonce

Excellent location

The location is ideal. You can walk right to the gondola. Location was the key driver for us and we couldn’t be more pleased. You’re right in the village of steam boat.
Séjour de 3 nuits en mars 2024
VrboOwner a répondu le 1 avr. 2024
Thank you for the fantastic review, Rebecca! We are thrilled to hear that you enjoyed the prime location of our property and the convenience of being so close to the gondola. We hope to host you again in the future! - Retreatia
Avis vérifié

10/10 – Excellent

Brenda B.

Points forts : Propreté, arrivée, communication, emplacement, exactitude de l’annonce

One bedroom condo.

Nice condo. Great kitchen and patio area. Easy access to resort.
Séjour de 4 nuits en juillet 2024
VrboOwner a répondu le 1 août 2024
Thank you for your kind review, Brenda! We're pleased to hear that you enjoyed the condo and found the kitchen and patio area to your liking. We hope to welcome back for another stay soon!
Avis vérifié

10/10 – Excellent

Adam A.

Points forts : Propreté, arrivée, communication, emplacement, exactitude de l’annonce

Clean and accommodating

Enjoyed this property a lot! Just wish we knew about the onsite parking limitation prior to reserving a rental car that we parked several miles a way all week.
Séjour de 4 nuits en février 2024
Avis vérifié

10/10 – Excellent

Lauren

Points forts : Propreté, commodités, état et installations de l’hébergement et communication.
The property and condo were great! Unfortunately, the timing had us there while a whole bunch of construction was happening and we had to park almost 1/4 mile away.
Séjour de 4 nuits en juillet 2024
Avis vérifié

10/10 – Excellent

Celeste K.

Points forts : Propreté, arrivée, communication, emplacement, exactitude de l’annonce

Comfortable

It was nice, construction made it a little challenging
Séjour de 3 nuits en juin 2024
VrboOwner a répondu le 3 juill. 2024
Thank you for your feedback, Celeste! We appreciate your understanding about the construction and are glad to hear you still had a nice stay. We hope to welcome you back to a fully unobstructed experience in the future.
Avis vérifié

8/10 – Bien

Brandon D.

Points forts : Arrivée, communication, emplacement et exactitude de l’annonce.

Great location, could have been a little cleaner.

NA
Avis vérifié

8/10 – Bien

Katie s.

Points forts : Propreté, arrivée, communication, emplacement, exactitude de l’annonce

Steamboat

Cozy but nice and clean. Parking was hard due to construction, long walk to do with any children. Space was really nice though and the location next to the base was perfect.
Séjour de 2 nuits en juillet 2024
VrboOwner a répondu le 1 août 2024
Thank you for your feedback, Katie. We're glad to hear you found the space cozy and clean. We apologize for the inconvenience with parking due to construction; it's something beyond our control but we appreciate your understanding. We're pleased the location suited your needs, and we hope to welcome you back soon!
Avis vérifié

8/10 – Bien

Katie L.

Points forts : Propreté, arrivée, communication, emplacement, exactitude de l’annonce

Great location

Great location. Very cute condo. It was a bummer about the parking lot not be accessible. And the hours of the hot tub were not so aligned with our schedule. But overall would stay there again. Thanks!
Séjour de 4 nuits en mars 2023
Avis vérifié

8/10 – Bien

Zachary N.

Points forts : Propreté, arrivée, communication, emplacement, exactitude de l’annonce

Great location, but no parking

It was a nice old ski lodge. Hot at night but quickly cooled off. Could have used a simple standing fan for nighttime. We were visiting for a soccer tournament. My son and I had a great time.
Séjour de 3 nuits en août 2024
VrboOwner a répondu le 12 sept. 2024
Thank you for your feedback, Zachary. We're glad to hear you a great time with your at the soccer tournament enjoyed the charm of ski lodge. We appreciate your suggestion about the fan; we’ll look into ensuring our guests have that available for their comfort. We hope to you back for another visit!
Avis ancien

6/10 – Acceptable

Angela H.

Steamboat condo

The Condo was the perfect size for our family of four and two additional guests there with us for part of the time. The kitchen had everything we needed, it was close to town, activities on the mountain side were wonderful. The bathroom was sufficient but could use some TLC… Poor ventilation and a clogged fan led to moldy walls and ceilings.
VrboOwner a répondu le 1 avr. 2020
Angela, Thank you for sharing your experience! We did inspect the unit and maintenance cleaned out the mold and sanitized it off the ceiling and worked on the ventilation of the bathroom. It all came off nicely! Thank you for staying with us! The Retreatia Team
Avis vérifié

10/10 – Excellent

Julia L.

Points forts : Propreté, arrivée, emplacement et exactitude de l’annonce.

Enjoyed being able to walk to the slopes!

Everything about this property is great - including a fully equipped kitchen. It took us some time to figure out how to operate the local heating units in the apartment - but once we figured it out, everything went well. We did use the free Retretia shuttle service successfully. The only disappointment was the hit tub - it was closed, and the sauna was closed too. The gym gave off the impression of being not very clean. We were able to walk to the slopes in skiboots. Storage bin for skiing equipment on the ground floor was very convenient. All in all an excellent experience. Would recommend this unit highly.
Séjour de 9 nuits en janvier 2023
Avis vérifié

8/10 – Bien

Andrew K.

Points forts : Propreté, communication, emplacement et exactitude de l’annonce.

Great Location

It's located across the street from the slope base and the Torian Sports rental shop. Very convenient. Realistically only sleeps 4 comfortably (1 queen bed, 1 queen pullout couch). Only nuisance was you have to go by the Retreatria office to pick up and return the keys, and the office is a 10 minute drive away...although it is on the way to Hayden airport. We had our driver stop on the way in and way out. No dishwasher but it has other appliances. The key to the ski locker did not work. Otherwise very clean condo. Soap, shampoo, all bedding, etc provided.
Séjour de 4 nuits en février 2023
VrboOwner a répondu le 23 févr. 2023
Thank you Andrew!
Avis vérifié

6/10 – Acceptable

Jennifer M.

Points forts : Propreté, communication et exactitude de l’annonce.

Wonderful place once inside.

The actual facility was amazing. Very clean, very cute. I loved the curtain to separate the larger bed from the little pullout sofa up in the loft. My kids thought they had their "own room", but still felt safe having me so close. I wasn't informed about there not being any place to park until we arrived and opened our welcome packet. I wasn't prepared to have to pay for parking a few blocks away, and then carry all of our things in front of several restaurants while people were trying to enjoy their meals. It was quite embarrassing. We were smarter when we left and asked the construction workers if we could move our car up closer for 10 minutes to load up the car. But it was a huge inconvenience.
Séjour de 3 nuits en juillet 2024
VrboOwner a répondu le 1 août 2024
Hi Jennifer, thank you for sharing your feedback. It’s to hear that you enjoyed the and the layout worked well for your family. We apologize for the parking situation you encountered; it’s definitely something we strive to make clear in our communications. We understand how inconvenient it can be to manage that while carrying your belongings. We appreciate your suggestions and will work to provide clearer information for future guests. Should you return to Steamboat, we’d be happy to assist you in finding a more suitable unit that meets your needs. Safe travels!
Avis vérifié

4/10 – Médiocre

Roy S.

Points faibles : Propreté, arrivée, communication, emplacement, exactitude de l’annonce

Had to find somewhere else to stay

We arrived to Steamboat to find that we had been moved from the rental we had reserved to a different location that was in a worse location, not comparable to the pictured rental, and with only two beds when we had needed the three. While we had received a notice that had the new address on it before hand, we didn't realize that it wasn't the one we had rented (it wasn't updated in Vrbo) and we had no idea that the new location would not be able to accomodate our whole group. The rental company could not move us to a different option, so we were left to have to find a new place that night, which needless to say turned out to be 5X more expensive. They were kind enough to give us a refund.
Séjour de 1 nuit en février 2025
VrboOwner a répondu le 21 avr. 2025
Thank you for sharing your feedback, and we truly apologize for the inconvenience you experienced during your stay. We understand how frustrating it must have been to arrive and find that the rental was not as expected, especially after making plans for your group. While we did notify guests of the change in location, we realize the lack of clarity regarding the new accommodations was upsetting, and we're sorry for the confusion. We’re grateful for your understanding and patience, and we are working hard to ensure this situation doesn't happen again. We hope to have the opportunity to host you again in the future under much more favorable circumstances.
Avis vérifié

2/10 – Terrible

Lisa

Points faibles : Communication
The representative for this condo left a packet after hours with information. However, we discovered that they had made an error and had not updated their packet for the summer. So, we were directed to take a shuttle that did not exist, did not have a specific address to the building and ended up getting a hotel for two nights. They did agree to refund our money but we were very frustrated and disappointed with this experience.
Séjour de 2 nuits en juin 2023
Avis vérifié

8/10 – Bien

Victor R.

Points forts : Propreté, communication, emplacement et exactitude de l’annonce.

Good Stay

Worked great
Séjour de 4 nuits en janvier 2022
VrboOwner a répondu le 17 janv. 2022
Wonderful, that's what we love to hear! Thank you for the great review, Victor.
Avis vérifié

10/10 – Excellent

Tayler F.

Points forts : Propreté, arrivée, communication et emplacement.

great for the price and close to the square

place was cute and close to the slopes. the parking garage is rather far from the building and it wasn't easy to get our luggage out. there also is only one queen bed and a twin pullout couch so i'm not sure why the listing states "sleeps 6". other than that, the place was great! very clean and the check in was a breeze. everything you need while staying in steamboat.
Séjour de 3 nuits en janvier 2021
Avis vérifié

10/10 – Excellent

Michael R.

Points forts : Propreté, arrivée, communication, emplacement, exactitude de l’annonce

Great loft for ski trip

Great property and location to access the mountain! It is a loft, so filling the capacity would make things tight, but worked great for two guys.
Séjour de 4 nuits en février 2020
Avis ancien

4/10 – Médiocre

Kathrin B.

Location is fantastic, if only the unit was too

First of all, Steamboat Springs is well worth a trip. The location of the condo is A+++ . Directly by the ski slopes and hiking trails. The complex looks well kept...on the outside. The condos were built in1974... and that is the state of it. Don't be fooled by the pictures. The condo is very dark, meaning very little day light makes it in. There are only 2 windows in the front room which could be opened, if they were in working order. One did not even open at all (after a very friendly maintenance guy determined that a part had to be ordered) and the other window could only be opened exactly 25 degrees as to not jump out of the rail again. So, all that was left to do was to leave the front door open, which was not really feasable at night... The bedroom (since being built into the back like in a cave) does not even have a window. No wonder the unit is for sale. The owners would have to , and the new owners will have to, sink a ton of money into it to get it out of the 70s. The bathroom is a disgrace. A completely moldy plastic shower curtain, which could easily be changed for the whopping investment of 5 bucks. The bathtub looks like it has been in there since 1974. I wore flip flips to shower... One could not be sure, what was crawling around in there (at least the earwigs made their presence known). The rest of the unit was clean. The kitchen is a total architectural disaster. Make sure you only put dishes into the lower basket of the dishwasher, the upper one does not get cleaned at all. The instructions on how to get into the garage where wrong, the fob did not work and when I called Retreatia, I had to justify to a very rude person why I would like to park my car in the garage at all when I could park it outside just fine... What? Finally a very nice lady came and brought us the card, that is opening the garage and then stays in the car on the dash board... Einstein is turning in his grave. The communal hot tubs have also seen better times. On both the inside and the outside one is a very crusty yellow ring from years of chemical use. The paint is coming off the tubs as well. If, with the steep HOA fees that are being collected by the owners (I looked at the sales offer of the condo) some modernization of the common spaces could be done and the owners would take better care of their property, this could be an awesome vacation getaway. Retreatia needs to work on their customer service on the phone... the actual ground crew is very nice.
Séjour de 3 nuits en août 2017
Avis ancien

6/10 – Acceptable

Mark J.

The pictures made it look a little bigger, but it was nice for the money we paid.

It was great. The location was awesome and we all had something within walking distance.
Avis ancien

6/10 – Acceptable

Michael S.

Functional, near slopes

This is a good location for skiing - across the street from the slopes. In total about 5 min walk and ski down to the Gondola. Unit has a well-equipped (albeit tiny) kitchen. It could sleep six (1 decent size bedroom, 1 tiny loft with sofabed, 1 sofabed on main floor) - but the space would feel VERY crowded with any more than two adults. The space felt small and dark - the photos here show exaggerated color/brightness. Note, there are two flights of stairs between bedroom and bathroom. There are few amenities at the ski base - we were glad of a car to drive the 10 mins to Steamboat proper for good restaurants. Arriving by car in the dark on a snowy night, it was not clear how to access the unit. (Likely this would have been no problem on a sunny day). We would have found this additional information useful: Google maps directions to the given address are accurate. The building is set back from the road on the left (north) as you drive up - marked by a large but dimly lit "1920". The best access for this unit is via the Skier Parking lot (marked $15 per day). Park temporarily in the far right (north east) corner where a short flight of steps leads to a path to the unit. Unload here - not from the underground parking, which is not directly connected to the building. Inside the unit, there is a pass to underground parking, which is accessed 50 yds back (west) at the roundabout.
Avis ancien

2/10 – Terrible

John D.

"Retreatia, .....rhymes with mistreat ya"

This property is decent, the location excellent. I'm sure the owners are nice people and likely deserve better management of their property. The property manager Retreatia - - not so much. If you're considering one of their rentals, do yourself a favor and keep clicking. There are 20 property management companies listed on the Steamboat Chamber of Commerce website and Retreatia is not one of them....I doubt that's coincidental. Choose a property from one of those 20. I know you've had this feeling, when you are dealing with somebody, either a mechanic, an employee, a vendor, a salesperson, a handyman, etc...and you just can't help that feeling that you're dealing with somebody who is in too deep? During the negotiation/decision making process, the little voice in your head tells you to run away and take your business elsewhere? Listen to that voice right now. Ignore the strongly worded rebuttal and the emphatic comments regarding the unwavering commitment to delighting guests, blah, blah, blah- - (wait for it, I'm sure it will appear right below this comment box very soon, there's ALWAYS an excuse, right? Just give us another chance, wouldn't you?). Run away. My experience dealing with this manager is like having two Cokes and a large bag of Cheetos for lunch - - the brightly colored packaging and the musically-hip tv commercials and fabulous marketing slogans to the contrary, you will have a terrible taste in your mouth afterwards. For the record: the bbq grill was not operational when we arrived; the fob to the parking garage didn't work, the fob to the laundry and hot tub didn't work; the gas fireplace worked intermittently (which should scare the heck out of you - assuming you, your family, and belongings are flammable and sensitive to explosions). The first time I called about the key fob, I was hung up on. The second time I was told the hot tub was being serviced and would be unavailable for awhile. The third time I received no answer. The fourth time a kind young lady told me that she would do something. Sometime after that, I received a VM from somebody at Retreatia; I was out of patience at that point and was coming up to the end of my stay, and in no mood for hollow promises. All vitriol aside, I'm pretty easy-going, and I simply want to get what I pay for. I didn't. Not even close. I hope this review helps somebody else avoid a headache or two.
VrboOwner a répondu le 1 avr. 2020
Hello, We are sorry to hear that the guest was unhappy with their stay, but do not agree with the review at all. The reason he was unhappy is because his fob ( a plastic key with radio frequency) did not work properly for the amenities. The key needs to be re-keyed - taken to a machine art the front desk, where it gets re-keyed. I have personally left 3 voicemails for the guest asking him to call me back so we can get the key, take it to the front desk for him ,get it re-keyed and return it to him , but NEVEr got a call back. It takes about 15 minutes for this to happen and we do need the actual fob to be present. It is impossible to help a guest who is not cooperating. Also please disregard the sales pitch story - the reservation was made online and we actually never had the chance to speak with the guest. Once again, we are sorry for the inconvenience, but strongly feel the review is unjustified.

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