Beautiful villa with heated pool, large patio area and barbecue

Thank you. I have passed your message on to Vanessa.

Thank you, we look forward to welcoming you back. Regards Michael

Thank you for your kind review. Vanessa really is a one off, nothing is too much trouble for them. Regards Michael

Thank you David We try our best to make everyones stay as good as can be and our management company are on hand should you need anything. Thanks again Mick

Thank you, Deborah. We will look forward to having you again.

Thank you Simon. The location is a very good point. The house is 5 minutes drive from the East and North coasts, and 10 minutes drive from the West coast and the mountains. The new motorway has halved the time it takes to drive from the airport as well. I look forward to welcoming you again Regards Michael

Thank you for your comments, I'll let Damijan know that his help was appreciated. Regards Mick

Thank you Deborah. It is in a very good location for people who like to have a good look around the island. I hope you do come back stay at our house next year. Regards Michael

Thank you Susan. I am sure that other potential guests find your reviews very helpful. I hope to welcome you again. Regards Michael

Thank you Hazel, I'll look forward to having you back. Regards Michael

Thank you for your comments. The council have been working on the water system recently, the pipes that supply us were vandalised. I haven't been using Vanessa and Miguel for a year yet but they do get 5 star reviews from everyone who meets them. I hope to hear from you again. Regards Michael

Thank you Stephen. I have deleted the old document, so that shouldn't happen again. The pipes that supply our water had been vandalised, so the water had to be turned off occasionally whilst they worked to repair them. I hope to hear from you again. Regards Michael

Hello Zac. I have spoken to our property manager about the toilet roll. Your arrival day was a changeover day, he was very busy that day and simply forgot to check the bathroom. I will replenish the kitchen utensils when I am there next. I look forward to hearing from you again Regards Michael

Thank you Emma. I really pleased that you enjoyed your stay in Casa Miguel and I have passed your comments on to Marion. I hope to hear from you again Regards Michael

Thank you Diane, I am very pleased to hear that you enjoyed your stay at Casa Miguel and are thinking of a return visit. We try our best to make every guest feel comfortable and at home in the villa. Thanks Mick.

Thank you Peter. Vanessa has only just taken over managing the house and she is getting great reviews. She told me about the pans and the other things that looked like they could do with being replaced and that has all been taken care of now. Regards Michael

All I can say to anyone reading this review is to look at ALL of our other reviews. This is our first complaint in the 12 years we have owned the place. The guests who stayed before them stay the same two weeks every year and have already booked and paid their deposit for next year. The guests who stayed after them have already booked and paid their deposit for two weeks later this year. For some reason the three weeks in between everything became unusable !!! Although they didn't complain until 17 days in to a 21 day stay so maybe it wasn't quite that bad. So far this year we have taken 10 bookings from returning customers, I think that says enough. When things wear out or get broken and our management company thinks they need replacing, they will replace them. If it's an expensive item they will contact me first before they spend the money. Last year, on separate occasions, the TV and the washing machine stopped working, both were replaced the following day. The communal pool was closed for maintenance which I didn't know. The amount of satellite channels received does depend on where the actual satellite is in the sky but when our management company went to investigate why that wasn't working they found that our guests had unplugged it and had one of their own devises plugged in instead. When we sent the engineer to investigate the pool heating the water temperature was 1 degree below what it should have been. You would not be able to notice this. Because they booked for 3 weeks they were given discount, I offered a partial refund which they did not accept, I offered a larger refund which they also did not accept. I approached Citizens Advice, Homeaway and Paypal with the facts, all of whom informed me that they had no grounds for a refund so all offers of a refund were withdrawn on the 22nd of February 2017 with Homeaway and Paypal both informed. I would not have done this had I not been threatened in previous correspondence. We have invested a lot of time and money into our holiday home and get nothing but good reviews about the house and our management company. Our guests are encouraged to speak to us at the earliest opportunity if there is anything, questions or requests, that we can do to make their stay better. Unfortunately for us we can not please everybody all of the time and every 12 years or so you come across the one who can not be pleased.

Very good stay! We had a very good stay in this house whose characteristics correspond almost to the description of the ad. However, some improvement points must be noted: unlike what is indicated in the description there is no swirl bath. The hair dryer is provided with an English intake while all of the house is of the European type. We almost bought an adapter but fortunately we ended up finding one on taking a bedside lamp in one of the rooms. The description indicates that there are spices, outside, there was only salt present in the cupboards of the kitchen. The actual provision of a few spices, a little oil but also, dishwashing liquid and a dish sponge would be a plus. We have suffered daily water cuts for several hours. Local neighbors told us that it happens regularly. If this information had been communicated to us before our arrival, it would have avoided that we were worrying during the first cut thinking that it could come from a problem within the house. Despite these few details which lower our notation to 4/5, we recommend this house without reservation. Thank you Mic. It is very rare that there is nothing left in the cupboards by previous guests but during Covid it was against the law to leave anything for the next guests. I am not sure if that is still the case. I usually buy a few adapters each time I stay but they either get stolen or taken by mistake. The water has been intermittent for 6 months now because on work going on at the holding tanks which were badly damaged by vandals. They usually give notice to residents of when the water will be turned off and back on again. There's a flyer put in everyones letter box but only I have a key and there's normally a notice in the supermarket so you can buy extra water whilst you are in there. Regards Michael

We had a pleasant stay at Casa Miguel, clean and well located accommodation. Thanks to the owners. Thank you for your nice comments. Merci pour vos gentils commentaires.

Thank you for your comments. Kind. Regards Michael

Thank you for your kind comments. Merci pour vos gentils commentaires. The house corresponds perfectly to the announcement, it is very well located to discover the north of the island The supermarket opposite is very practical on a daily basis It was very clean and the swimming pool a real plus with the children We spent very good times in this house, we recommend 😊

Thank you Catherine, I am pleased that you enjoyed your stay. Merci Catherine, je suis ravie que vous ayez apprécié votre séjour.

Translates as "Small subdivision close to Corralejo, very well located with access in 20 minutes by ferry to Lanzarote. Superb. Comfortable, a beautiful terrace and a small delightful pool to cool off at the end of the day. Very good house thank you" Thank you Laurent I am really pleased you enjoyed your holiday at Casa Miguel. Merci Laurent, je suis ravi que vous ayez apprécié vos vacances à la Casa Miguel.