Self Catering 3 Bedroom Sunset Haven In Wroxham, Norfolk, Norfolk Broads, Eng

Thank you for your kind review. We hope that you will return again.

Thank you for your kind response. We hope to have an opportunity to welcome you back.

Thank you for your kind review. We hope that you will come again.

Thank you for your kind review. We hope that you will visit again.

Thank you for your kind review. We are glad that you enjoyed your stay. We hope to welcome you again.

Thank you for your kind review. We are glad that you enjoyed your stay and hope that you will book again.

Thank you for your kind review. We hope that you will consider booking again.

Thank you very much for your kind review. Sadly, the tree will shortly be going away until December.

Thank you for your kind review. We hope to have the opportunity to welcome you on another ocassion.

Thank you for your kind review. We are glad that you had a good stay and hope to welcome you again.

Glad you had a good stay. We hope that you will book again.

Thank you for your kind review which we appreciate. We hope that you will visit again.

Hi Yvonne. Good to hear that you had a great time. We will give some through to adding tea and coffee to the cottage. Thanks

We are pleased that you enjoyed your stay and hope that you will book again.

Hi Carole. Good to hear that you had a good time. Thank you for the review. We hope to see you again.

Hi Beverley, Thank you for your review and good to hear that you liked Sunset Haven. There was exceptional rain during your stay and the river was 10-15cm higher than usual. Therefore, it is taking longer for the water to run off from the land. It has now mostly gone and only a small puddle remains. We agree that we would like to offer recycling. As we are classed as a business it is not straight forward. We are dependant on the local council to offer a service that allows us to do. We hope to see you again.

Thank you for your kind review. We would love to welcome you back in the fishing season.

Thank you so much for your kind review. Happy Birthday and we are glad that you enjoyed your stay and hope to tempt you back in the future.

Thank you for your lovely feedback. We are so glad that you enjoyed your visit and would be pleased to welcome you again.

We are glad that you enjoyed you holiday and hope that you will return hopefully with better weather.

Thank you for your review. Maybe we can sort the weather next time!

Hi Marie, Great to hear that you liked Sunset Haven and enjoyed your stay. Thank you for being understanding about the heavy rain. The UK does seem to have had more than its fair share of rain in 2024. Thank you for your kind review. We hope to see you again.

Thank you for your kind review. We are glad that you enjoyed your stay and hope to be able to welcome you back on another ocassion.

Damage, rules broken and extra cleaning made this a very poor experience for our cleaning and maintenance team and has cost money to fix the damage. Every guest accepts our rules as part of the booking process and these rules are there for the safety of our guests and to protect the cottage. Our cleaners saw and photographed 12 people (7 adults and 5 children) coming out of the cottage. This cottage has beds for 5 people (the maximum allowed). We suspect this was why this guest commented that there were no extra blankets or pillows, as it was warm spring weather, so not cold. Our cottages are there for the enjoyment of our guests and sometimes a small number of day-visitors. Our rules state “The property cannot under any circumstances be used for parties or group gatherings other than for the Hirer & their holiday group.” Having 12 people stay for a weekend is a clear breach of our rules. Guest at some of our other cottages reported the extra people, as they were at times loud and causing a disturbance. On arrival the holiday leader got the front passenger arch wheel of his car stuck on one of the white posts outside the cottage. Causing damage to his car and also causing damage to the post, the gravel pathway and destroying a plant box. This was not reported to us by our guest. Another rule. We only found out as a guest at another of our cottages photographed it and let us know. I called this guest a couple of days after their stay to discuss this and see if he wanted to give feedback or advise of any damage. He didn’t! I then discussed with him the overoccupancy and damage caused which initially he denied and then accepted. If you have read this far, I want you to know this is the first negative review of a guest in over 15 years. We have a great team who look after our places who take pride in their work and like to hear when people enjoy their stay. We have a very high number of returning guests, some who have been coming back for 10+ years. However, these guests will not be returning.