Near LV Strip 1 Bed Furnished Luxury Resort @ 95 p/nt Min 30 Nights NO Room Tax

Hi Barry Thank you for staying in our condo and we hope to see you back in the near future. All the best Richard

This reply to Mr. Campbells review is so unfortunate. Normally when guests arrive, he/she notify the management team about any issues within 24-48 hours and NOT STRECHING the issues for one and half months. If Mr. Campbell was not happy with the apt, he could have called me to see what the issues where. After I resolved any issues and he still was unhappy, we would have gladly refunded his money for the days he didn’t stay. GAS LEAK CLAIM: Mr. Campbell did not notify management about any gas leak. Mr. Campbell should have immediately notified management of this issue to prevent an explosion or harm to others. The first management heard of this issue was when he wrote his review 2 weeks later after he checked out. As a responsible landlord I notified the Nevada Gas Company to inspect this issue. They performed an inspection on 7/29/2020 and reported NO GAS LEAK or any other findings related to the gas. INTERNET: Another unfortunate issue related to Mr. Campbells review complaint. Six days after Mr. Campbell checked in, we received a text message from him. Mr. Campbell complained of interfering of the cable WIFI transmission. We Immediately got in touch with Cox Cable the next morning and scheduled an appointment to UPGRAD the speed to 150 MS, and to REPLACE any equipment and to check out the interference issues. The Cox Cable technician who serviced my call, REPLACED all the equipment’s, and CONFIRMED with Mr. Campbell that everything is working to correctly. Unfortunately, Mr. Campbell did not have his timelines in order, regarding it taking 2 weeks to rectify, when he made his complaint. AIR CONDITION: Management provided information regarding the instructions about the A/C during checking. Nevada Energy has regulations during HOT Summer whereby if the outside temperature reaches 3 digits temperature the Power Company will over-ride the Thermostat for 1 hour, to prevent overload and main power shut down. Mr. Campbell should have checked his check in instructions to be aware of this situation, instead he DISCONNECTED the thermostat wire from the router NOT allowing the system to work on its own and took full control of the thermostat. ITEMS: As a courtesy to all our guests we supply start-up items such as bottles of water, rolls of toilet paper, Roll of Kitchen towel, Washer, and general detergents and boxes of cleaners. We are not a five-star hotel and feel we were generous to accommodate the extras. We maintain our pride of ownership and accommodate all our guests. We have a professional cleaning team who not only thoroughly cleans the property but cleans our other properties as well. We never had any issues related to this before. Again if Mr. Campbell was unhappy with things, he should have communicated to our management team at least giving us an opportunity to fix any issues INSTEAD of writing a FALSIFIED review. We stand with VRBO with excellent ratings on all our properties and have been for 7 years.

Hi Sue It only take a phone call to let us know what you need. we have full storage of everything you can think of. Please call me on your next visit and I will make sure to fulfill your request. Thank you Richie

Dear Rachel, I am Glad you enjoyed your stay and I hope to have you, your friends or family back in our Resort on your next vacation. Richman

I am glad that you enjoyed our condo and I hope that you had a good time in Vegas. Happy holiday and healthy new year Richard

I am glade you enjoyed our vacation condo and I hope to see your or your friends in the near future With best wishes, I remain Richman