I recently stayed at this property with my girlfriends as my daughter was playing softball at the The Ripken Experience in Pigeon Forge. My interactions with the property manager were great. They responded quickly to my questions, and check-in was effortless. The property manager provided the key code prior to our arrival. The building itself is deceiving as it's in need of an update and/or facelift. Further, it was April so the pool was closed...which made the property look even worse. The pool had a cover over it and was filled with dirt, leaves, debris. I'm sure it's much more appealing when it's open and filled with fresh water! The condo itself was beautiful. There is an elevator that takes you to the condo, and there are two residences on each floor. The condo was clean and spacious! There were 4 of us, and we had plenty of room. The beds were comfortable, and the unit has a washer and dryer. This condo is a GREAT location!! We were able to walk everywhere. There were restaurants and stores within walking distance. We were also able to walk to both The Island in Pigeon Forge and the Old Mill area. I would definitely stay here again!!