KrakowHouse - Intérieur cosy, quartier calme, jardin naturel, animaux acceptés.

Thank you for your feedback. Our home is situated on a north-facing slope and surrounded by mature greenery, which naturally provides more shade and limits direct sunlight. While this can make the surroundings feel darker on rainy or overcast days, during warm and sunny summer weather the shade is one of the features our guests often appreciate most, keeping the house and garden pleasantly cool. We are sorry that the weather during your stay did not allow you to fully enjoy our natural, green surroundings. We completely understand that everyone has different expectations when it comes to a holiday setting, and we appreciate you sharing your perspective. We hope that, despite the weather, you had an enjoyable and comfortable stay with us!

Thank you! It was a great pleasure to host you 🤗

Thank you for your feedback. We are sorry to hear that you experienced so many difficulties during your stay. Our property is a genuine family home, not a modern hotel. Many of its furnishings are treasured family heirlooms, which is why we describe it as a cozy family home - we welcome our guests into our authentic home, with its own history and character. While some of the furnishings are older, the kitchen has been completely renovated, and we are currently replacing the roof windows as part of our ongoing improvements. We understand that everyone has different needs and that certain features of a property may present accessibility challenges. We have not previously received complaints about the door lock or access to the house, but we appreciate you bringing these issues to our attention. We are glad that you found us available and ready to help, and we are sorry that your overall experience did not meet your expectations.