Oceans Eleven - Iluka 11 - Palm Beach

Joe, we agree...perfectly positioned apartment with a lovely flat walk to most things Palm beach. So very glad you enjoyed your stay with us.

Sally it was such a pleasure having you stay with us. Thank you for the feedback as this assists us to ensure we create the best guest experience we can. We do hope you come back and stay with us again. Beach Stays Team

Hi Nathan, thank you for your feedback below as some of the items are newly raised we have taken the following actions: re the pool - this has been lodged with Strata as a work order; re the airconditioning - a work order has been placed to review the warm function . We apologise you felt that the service was disappointing listing the items below, however i would like to note the following: all guests are provided information regarding their stay prior to arrival to assist the planning of arrival and their stay. FAQ information is sent through covering off on many items including but not limited to housekeeping, check in details, access details, bin details and locations, contact details and noting that the apartments themselves are serviced apartments. Regarding resolution to any issues raised directly with us, these were managed and resolved either on the call with you or very shortly thereafter by the team and commentary around threats to further charge via multiple emails are not consistent with the correspondence log we have on file. We are really glad you enjoyed your stay overall however as the location of the apartments do really allow you to explore all that Palm Beach has to offer, which discussing with you the purpose of your visit was exactly that. We wish you a great experience on your next trip when you stay here with your friends in Whale Beach.