The Oxford English Dictionary defines luxury as "a state of great comfort or elegance, especially when involving great expense."The expense was indeed higher than many we looked at but to be fair this reflects the popularity of the resort, the location of the villa and the " market value" of holiday rentals associated with both these things.But I'm sorry to say I need to manage expectations here. Despite the description this villa is not luxury by any standards and frustratingly, with some time, effort, thought and investment it could get there.I'm not going to go down the long list of things that fell short, where things were broken, missing, old, dirty, not as described, dangerous, tired, faulty or neglected but we have the photos and will be happy to share with the owners. One thing I will mention is having four broken sun loungers all holiday despite being reported on day 1 was an extremely uncomfortable way to sunbathe. The first job is to improve access communication and the villa supporting documents, information and inventory really needs updating. We didn't see a pool guy and the cleaning service provider really needs "reviewing" as we spent the early part of our holiday cleaning . Then a bit of investment and improvement over winter and maybe guests would know they are indeed getting luxury.I know it's tough. I admit I've never owned a rental property but have stayed in many over the last 30 years, especially in Spain so we do have some experience of what