Villa 1ºQuality in Natural Park, Biliard, Table-Tennis, Jacuzzi, Beaches, Sunset

Dear Paul, thanks for your review. It was a pleasure to meet you, and I thank you for respecting all our house rules, for your sympathy and your smile! We had an immense pleasure in offering our services to people like you. You have been one of our best guests in all these years, and know that you will always be welcome here. I wish you all the best in life! Thank you again. A big hug, Simone

Dear Jennifer, thank you for your visit, your respect for the house rules and our services. It was a pleasure to have met you and know that you will always be welcome here with us. I wish for you all the best, Thanks again for choosing us! Simone

Dear Gemma, thank you very much for your visit and for the respect of our house rules. It was a pleasure met you. Please remember you will be always be welcome here. Thanks again for your time with review. I wish for you all the best

Dear Simon, thank you for your review. I really happy you have had good time here, so, I would to thank you very much with your excellent respect of contractual clauses and your immaculate cleanliness during the stay and on your check-out. It's highly appreciated by us, so please remind you you'll be always be welcome here. I wish all the best to you and your family.

Dear Kim and family, I thank you so much for the excellent relationship I had with you during your stay, for your sympathy and fulfillment in respecting the rules of the house in an excellent way, and for this I thank you again. It was a pleasure to have met you and sincerely I hope we can see each other again; you will always be welcome here with us. I wish you all the best.

Dear Victoria and family, I am very flattered for your comment regarding me and the services offered by our property. It is truly a privilege to have guests like you, understanding, polite and respectful both in the use of the services offered and in the hygiene demonstrated throughout your stay. Thank you very much for choosing us, and remember that you will always be welcome here. Wishing you all the best that can be had in life, I warmly greet you. My best wishes, Simone

Dear Alison, thank you very much for your time about the review, especially to help us improve our services. You have reason regarding the absence of a baby bath, it has been ordered and it will be available from 1-10-2018. I'm happy you have had a good experience here. Of course your new visit will be always be welcome. Thank you again for all. Best wishes, Arianna & Simone

Dear Katie, I generally don't respond to reviews because I understand every yardstick, but in this case I'm really sorry and surprised about your assessment, because it's not relevant to our services offered (in concept of rating stars). I wish to inform you that the evaluation of a property seriously compromises the market ranking of the same, and in our case we believe that it is without a valid reason. Your evaluation was made in relation to external agents and not considering our professionalism and the quality of the services offered compared with other villas of the same characteristics. Unfortunately I have to disagree with the fact that the villa is in a "remote" área (also you have choose this área when booking), because this does not correspond to reality. The villa is only 10 minutes by car (highly recomendable) from San José, which is the largest municipality on the island of Ibiza, 15 minutes from San Antonio, 25 minutes from the airport and 30 minutes from Ibiza city, with the roads in very good condition and paved up to the villa. In the island of Ibiza there are so-called "remote" properties, because they are far from services and accessible only with country roads that can sometimes be even 3 to 4 km, and sometimes too full of holes! But our property is located in a strategic area of the natural park, in the middle of the 3 of the most beautiful bays of the island, very well comunicated and equipped with many services, such as 4 supermarkets less than 2 minutes by car (2 of them open 7 days on 7), marine medical service, renting of boats, pedalos, canoes, connection with daily boats to Formentera island, San Antonio, Ibiza and all the most relevant beaches, diving center, as many as 15 restaurants all in the surrounding areas less than 3 minutes by car, motorbike and car rental, private boat excursions, bus, ATM machines etc. Regarding mosquitoes, like you know, we have repellents for all internal areas + electromagnetic device that can be used in the porch. The fact that you have found so many mosquitoes, depends on the fact that you came in late September, where there is high humidity at night and high temperature during the day, so the perfect condition because the eggs hatch. It is a pity that you have not informed us, we could have found a solution for the outer areas and thus further improve comfort for future guests. However, even if I do not agree with your rating, I would like to thank you for your visit. My best wishes, Simone

Your review is surprising because the things you dispute, which left you with a negative impression, relate to the implementation of the contractual clauses. Regarding maintenance, everything is stated in the contract you signed to book. All our guests are informed of the maintenance days upon arrival and choose the times. Furthermore, they receive text messages/emails the same day, informing them of the exact start time and estimated completion time. Property maintenance is essential to ensure maximum comfort and the proper functioning of the services offered. The pool's pH and chlorine tests are MANDATORY BY LAW, the porch plants need watering, the vegetable garden requires maintenance, the pool filters need cleaning, and the pool needs filling. Everything is stated in the contract you signed. Furthermore, the contract provides for complete privacy during the stay, with you taking responsibility for property maintenance yourself. You did not choose this option. The contract, the photos, and the board displayed on the villa's porch clearly state that parties and guests not registered in the contract are not permitted. Could this be the reason I didn't greet you warmly upon checkout? Your review demonstrates your negligence in booking this villa, signing a contract you most likely didn't even read.

I cannot understand how vrbo / homeaway allows negligent people like you to have an opinion / rating, and after evaluating your civilization during your stay in our property, with more than 35 photos proving this. From irreversible stains, to grease even on the windows, in the sofa, as well as an unrecognizable kitchen, completely dirty, with pots stored with oil inside them, up to having to need more than 1 hour just to clean the oven! Damages in-out, obstructions in the drains, sand in all interior areas, in the sheets and decorative pillows on the floor amidst all the dirt. You didn't even have the courtesy to remove decorative doilies on the tables, and ate on them, staining them with wine or sauce. It is a real pity that I cannot report your degree of civilization here with photos. You have practiced illegal tourism occupying the property with 9 or more people and not registered in the contract, endangering the safety of our property and therefore of our company, demonstrating unprecedented selfishness and absolute lack of understanding for future guests. Your assessment is nothing more than the fruit of your grudge and was only made when you faced your responsibilities. These are the emails sent by you to us spontaneously: check-in (24 hours later): Just to let you know that the signed documents are in the mailbox for you now. Sorry for the delay. We are having a lovely time your villa is wonderful. check-out: Good evening, We had a wonderful holiday in the beautiful villa. We had a few breakages unfortunately. Suddenly from wonderfull your evaluation has turned into normal! You are contributing to polluting the market with incongruent valuations. People who want to rent villas are not interested in conflicts (especially after 3 weeks from your check-out, and due only to your total negligence), but to know from the travelers' evaluations the conditions of the services offered and the experience during the stay. This is why the review is needed! People like you shouldn't have the privilege of voting, precisely because you have no competence in this considering that you have practically no clause followed in your contractual compromises, apart from noise. I do not believe you are allowed to reside in this type of villa, nor in any private home. Tenants after you have had to endure repairs, obstructions, spare parts and delays. And unfortunately, due to our honesty, you paid the minimum for the damage done, and with your consent.... in a word, shameful!

Cher Cher Lucas, je vous remercie pour votre visite, votre sensibilité et votre compréhension infinies, votre respect de nos règles de la maison et de nos services. Je suis vraiment heureux de vous avoir rencontré et je tiens à renouveler le fait que vous serez toujours les bienvenus ici. Je suis vraiment heureux que vous ayez passé un séjour inoubliable, nous travaillons juste pour cela. Merci pour votre beau commentaire, j'ai été très heureux de le recevoir. Je vous souhaite tout le meilleur. Cordialement, Simone