Odd Frog Lodges Cottage - a farm stay escape

We were very disappointed for you that your visit to Odd Frog Lodges did not happen nor meet your expectations nor did you sample the wonderful hospitality of a rural retreat. The safety of our guests is paramount, particularly when accessing our property. As Odd Frog Lodges is located on a rural farm, there is an unsealed road and creek crossing to access the property, which can sometimes be affected by high levelled water. On rare prior occasions when the road has been significantly impacted by heavy rain, making it impossible to safely cross, we have notified all guests well-ahead of their stay and guided them via another access to the property. This was not the case during your stay – the crossing was safe to cross, as demonstrated by the multiple other small vehicles that crossed and stayed comfortably over a sold-out Easter long weekend. We pride ourselves on providing a professional, enjoyable experience for all our guests, as evidenced by our dozens of five-star reviews on Stazy, Airbnb, Google, Instagram and Facebook. We also pride ourselves on our pre-stay communication with our guests, including providing information on the direct access route to the property and advice about entering our property. Sadly, you chose to return to Sydney and not cross the creek that was very safe and only ankle deep. Had you communicated to us your fear of our creek we could have resolved this issue and not had to communicate on a review page.